Overview Capabilities Outcomes Impacts Approach Financial Services Security Strengthens Financial Market Security Operations with Microsoft Sentinel Unified SIEM and Automated Threat Response Implementing a centralized Microsoft Sentinel SIEM platform to unify hybrid security monitoring, automate incident response, and enhance regulatory-grade visibility across FMDQ’s financial market infrastructure. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE IMPACT THE CHALLENGE A Mandatory Security Transformation Before Tenant Exit FMDQ Group PLC, Nigeria’s leading financial market infrastructure operator, lacked unified security visibility across its hybrid environment — leaving critical trading, clearing, and settlement platforms exposed to undetected threats and regulatory audit gaps.. 1No centralized visibility across hybrid IT and financial systems 2Incident detection times of 3–5 days leaving threats undetected 3Compliance gaps with SEC Nigeria and CBN monitoring requirements THE SOLUTION A Centralized Microsoft Sentinel SIEM and Automated SOC Reliance Infosystems deployed Microsoft Sentinel as a centralized cloud-native SIEM across FMDQ’s hybrid environment, integrating 15+ data sources, deploying 30+ KQL detection rules, and automating 60% of incident response workflows. 1Microsoft Sentinel unified monitoring across 15+ security data sources 230+ KQL analytics rules for financial-sector threat detection 360% of routine incidents automated via Azure Logic Apps playbooks Business Impact Business Impact. The engagement delivered measurable transformation across security operations, compliance, and threat visibility for FMDQ’s financial infrastructure.. 1Reduced incident detection time from 3–5 days to under 15 minutes 2Deployed 30+ custom KQL detection rules for financial threat scenarios 3Achieved unified visibility across cloud and on-premises infrastructure < 0 min Detection Time 0 + Data Sources Integrated 0 + KQL Detection Rules 0 % Incidents Automated CASE STUDY overview Microsoft 365 Security and Zero Trust Architecture Industry Financial Services Country Nigeria Nomination Category Security FMDQ Group PLC, Nigeria’s leading financial market infrastructure operator, partnered with Reliance Infosystems to design and implement a centralized Security Information and Event Management (SIEM) solution using Microsoft Sentinel. The engagement delivered unified security visibility across FMDQ’s hybrid environment, enabling real-time monitoring, detection, and response to cyber threats across critical financial systems including trading, clearing, and settlement platforms. The solution significantly improved FMDQ’s security operations maturity, reducing detection and response times while strengthening compliance with strict regulatory requirements from the Securities and Exchange Commission (SEC) Nigeria and other financial oversight bodies. “Together, these capabilities transformed FMDQ’s security operations from reactive investigation to proactive, automated threat detection and response.” How Microsoft Technologies Enabled the Outcome Reliance Infosystems Zero Trust Capabilities Enabling Secure Tenant Separation Capabilities SIEM & SOAR Microsoft Sentinel SIEM and SOAR Platform Log Integration Multi-Source Log Integration Threat Detection Advanced Threat Detection Engineering Automation Automated Incident Response Hybrid Visibility Hybrid Security Visibility Identity & Security Security and Identity Integration Workload Protection Workload Protection and Threat Intelligence Secrets Management Secure Secrets and Configuration Management SIEM & SOAR Microsoft Sentinel SIEM and SOAR Platform Microsoft Sentinel was deployed as the centralized cloud-native SIEM, enabling real-time correlation of security events across hybrid systems. Log Integration Multi-Source Log Integration Over 15 data sources were onboarded, including Microsoft Entra ID, Microsoft 365, Defender for Endpoint, firewall logs, Windows event logs, Azure platform logs, and on-premises Active Directory. Threat Detection Advanced Threat Detection Engineering More than 30 KQL-based analytics rules were implemented to detect financial-sector threats such as suspicious sign-ins, brute-force attacks, data exfiltration, and anomalous activity. Automation Automated Incident Response Azure Logic Apps enabled automated workflows for ticketing, alert enrichment, and security notifications, reducing manual SOC intervention. Hybrid Visibility Hybrid Security Visibility Azure Arc extended monitoring to on-premises infrastructure, ensuring full hybrid environment coverage without system migration. Identity & Security Security and Identity Integration Microsoft Entra ID and Microsoft 365 Defender provided identity and email threat signals for enriched security correlation. Workload Protection Workload Protection and Threat Intelligence Microsoft Defender for Endpoint and Defender XDR enabled endpoint-level visibility and correlated attack-chain analysis across systems. Secrets Management Secure Secrets and Configuration Management Azure Key Vault ensured secure storage and management of sensitive credentials and security artifacts. Enterprise Security Outcomes Enabled by Microsoft Technologies 01 Unified Security Visibility FMDQ achieved centralized monitoring across hybrid IT and financial systems for the first time. 02 Faster Threat Detection and Response Detection time reduced from 3–5 days to under 15 minutes through automated analytics and correlation. 03 Automated SOC Operations Approximately 60% of routine incidents were automatically handled through playbooks and Logic Apps. 04 Improved Regulatory Compliance Enhanced ability to demonstrate continuous monitoring and incident response to SEC Nigeria and CBN. 05 Enhanced Threat Intelligence Correlation Multi-AZ deployment improved availability and reduced risk of service disruption. 05 Reduced Operational Burden Automation reduced manual log analysis and improved SOC efficiency. Business Impact The engagement delivered measurable transformation across security operations, compliance, and threat visibility for FMDQ’s financial infrastructure. < 0 min Detection Time 0 + Data Sources Integrated 0 + KQL Detection Rules 0 % Incidents Automated Reduced incident detection time from 3–5 days to under 15 minutes Deployed 30+ custom KQL detection rules for financial threat scenarios Achieved unified visibility across cloud and on-premises infrastructure Strengthened compliance posture for SEC Nigeria and CBN requirements Enhanced endpoint, identity, and cloud correlation across security operations Onboarded 15+ security data sources across hybrid environment Automated response for approximately 60% of routine security incidents Identified and remediated 12 previously unknown security issues Improved executive and SOC visibility through real-time dashboards Established a scalable, cloud-native SOC foundation using Microsoft Sentinel Social Impact The project strengthened trust, stability, and security across Nigeria’s capital market ecosystem by enhancing the cyber resilience of FMDQ Group PLC, a systemically important financial market infrastructure provider that underpins trading, clearing, settlement, and capital flow activities affecting banks, investors, regulators, and market participants. By improving real-time threat detection and response across critical systems, FMDQ is better positioned to safeguard the digital platforms used by financial institutions, institutional investors, fintech partners, and regulatory bodies, ensuring safer and more reliable market operations. This reinforces confidence among stakeholders who depend on uninterrupted and secure financial market infrastructure for economic activity and investment decisions. The transformation also contributes to broader economic stability and financial system resilience, reducing the risk of cyber disruptions that could impact liquidity, transaction processing, or market transparency. In doing so, it supports a more secure environment for businesses, issuers, and everyday participants indirectly connected to capital market activities through pensions, investments, and corporate financing structures. Overall, the initiative strengthens the foundations of a trusted, secure, and resilient financial ecosystem in Nigeria, where critical market infrastructure can operate with greater assurance, transparency, and continuity. Approach and Delivery Methodology Reliance Infosystems delivered the engagement using a structured four-phase security transformation approach. 01 Scoping and Architecture Design Defined SIEM requirements, mapped data sources, and designed Sentinel architecture aligned with regulatory needs. 02 Data Onboarding and Integration Connected 15+ log sources including Azure, Microsoft 365, firewall systems, and on-premises infrastructure via Azure Arc. 03 Detection and Automation Engineering Built and tuned 30+ KQL analytics rules and deployed automated playbooks using Azure Logic Apps. 04 Operationalization and Handover Conducted parallel run, SOC training, KQL enablement, and full documentation handover for sustained operations. Microsoft Technologies Used Microsoft Sentinel Microsoft Defender for Endpoint Microsoft Defender XDR Microsoft Entra ID Azure Monitor Log Analytics Workspace Azure Logic Apps Azure Arc Azure Key Vault Azure Security Analytics (KQL-based detection) How Microsoft Technologies Enabled the Outcome 01 Microsoft Sentinel Microsoft Sentinel unified all security telemetry into a single cloud-native SIEM, eliminating fragmented log systems and enabling real-time threat detection. 02 KQL-based analytics KQL-based analytics enabled precise detection of financial-sector attack patterns, significantly improving detection accuracy and speed. 03 Azure Logic Apps Azure Logic Apps automated incident response workflows, reducing SOC workload and improving operational efficiency. 04 Azure Arc Azure Arc extended monitoring to on-premises systems without migration, ensuring complete hybrid visibility. 05 Microsoft Defender XDR Microsoft Defender XDR enriched security insights by correlating endpoint, identity, and cloud signals into unified incident views. 05 Transformed FMDQ’s Together, these capabilities transformed FMDQ’s security operations from reactive investigation to proactive, automated threat detection and response. Partner Value and Expertise Reliance Infosystems delivered deep expertise in Microsoft Sentinel architecture, SOC automation, and financial-sector cybersecurity compliance. Key strengths included: 1 Microsoft Sentinel SIEM architecture and deployment 2 Security operations engineering using KQL 3 SOC automation and Logic Apps orchestration 4 Hybrid security integration using Azure Arc 5 Financial-sector cybersecurity compliance alignment Winner Summary FMDQ Group partnered with Reliance Infosystems to implement a centralized Microsoft Sentinel SIEM platform that unified security monitoring across its hybrid financial infrastructure. The solution integrated over 15 data sources, automated incident response, and deployed advanced threat detection rules tailored to financial-sector risks. The transformation reduced threat detection time from days to minutes, improved regulatory compliance, and established a modern, cloud-native security operations foundation.

Menu Microsoft Azure Capabilities Measurable Impact Approach Used Technologies Used NAFDAC Modernizes National Regulatory Systems with Secure Azure Cloud Migration for Mission-Critical Public Health Services Building a secure, scalable, and compliant Azure cloud foundation for NAFDAC’s Regulatory Information Management System (RIMS), enabling resilient public health regulation and real-time digital service delivery across Nigeria Read the full story The Challenge The Solution The Impact Legacy Infrastructure Fragmented Systems Security Gaps Aging on-premises systems limiting national regulatory capability NAFDAC’s critical Regulatory Information Management System (RIMS) operated on fragmented legacy infrastructure, creating availability risks, security vulnerabilities, and barriers to real-time regulatory service delivery across Nigeria. Azure Cloud Migration Zero Trust Security Container Modernization Secure Azure cloud foundation for RIMS and public health services Reliance Infosystems migrated RIMS onto Microsoft Azure, deploying Azure VMs, Container Registry, VPN Gateway, Entra ID, and Defender for Cloud — establishing a fully compliant, cloud-native regulatory platform in the Azure South Africa North region. 99.99% Uptime 100% Cloud-Native Zero Trust Enforced 99.99% availability target for mission-critical public health systems The modernized platform delivers 99.99% availability for regulatory systems, 100% cloud-native access for public portals, continuous compliance monitoring, and a strengthened security posture — protecting public health regulation for millions of Nigerians. CASE STUDY Industry Financial Services Customer NAFDAC Category Migrate & Modernize Your Estate Category $25,000 Microsoft Azure Cloud Transformation The National Agency for Food and Drug Administration and Control (NAFDAC) is Nigeria’s apex public health regulatory authority responsible for ensuring the safety of food, drugs, cosmetics, medical devices, and related products across the country. To modernize its digital regulatory operations and improve service delivery, NAFDAC partnered with Reliance Infosystems to migrate and modernize its critical Online Regulatory Information Management System (RIMS) onto Microsoft Azure. The engagement established a secure, scalable, and compliant cloud environment hosted in the Azure South Africa North region, enabling 100% cloud-native availability for public-facing regulatory portals while strengthening operational resilience and security governance across national regulatory systems. Azure Cloud Platform Capabilities Enabling Transformation Azure Virtual Machines Compute Modernization Azure Container Registry Modern Application Delivery Azure Virtual Network & NSGs Network Security Azure VPN Gateway Hybrid Connectivity Microsoft Entra ID Identity & Access Management Microsoft Defender for Cloud Security & Compliance Azure RBAC & Private Endpoints Governance & Access Control COMPUTE MODERNIZATION Azure Virtual Machines Core RIMS application workloads were deployed on high-performance Azure Virtual Machines with premium managed disks, ensuring reliability and consistent processing performance for national regulatory operations. MODERN APPLICATION DELIVERY Azure Container Registry Secure container image storage and deployment enabled modular application updates and improved release agility for regulatory services, supporting near real-time deployment cycles. NETWORK SECURITY Azure Virtual Network & NSGs A fully isolated network architecture with strict segmentation and traffic control between application tiers prevents unauthorized lateral movement across the entire regulatory platform. HYBRID CONNECTIVITY Azure VPN Gateway Secure IPsec/IKE encrypted tunnels bridge Azure and on-premises systems with VPN-only administrative access, eliminating any public internet exposure for management operations. IDENTITY & ACCESS MANAGEMENT Microsoft Entra ID Unified hybrid identity management delivers centralized authentication, MFA enforcement, and stronger access governance across both cloud and on-premises environments. SECURITY & COMPLIANCE Microsoft Defender for Cloud Continuous security posture management, vulnerability assessment, and regulatory compliance monitoring ensures Zero Trust enforcement across all workloads. GOVERNANCE & ACCESS CONTROL Azure RBAC & Private Endpoints Role-Based Access Control and Private Endpoints enforce least-privilege policies and eliminate public internet exposure for all management plane operations. Enterprise Outcomes Enabled by Microsoft Azure Secure Cloud-First Regulatory Platform NAFDAC transitioned from fragmented legacy infrastructure to a secure, cloud-native regulatory system capable of supporting national-scale public health operations. Improved System Availability and Resilience RIMS was modernized to support highly available regulatory operations targeting 99.99% platform availability with improved uptime and failover resilience. Stronger Security and Compliance Posture Zero Trust architecture and continuous monitoring strengthened alignment with NDPR and public sector governance requirements across all workloads. Faster Application Deployment Cycles Containerized deployment enabled faster release cycles and improved responsiveness of regulatory services to evolving national demands. Secure Hybrid Connectivity Encrypted VPN integration ensured secure, audited communication between NAFDAC on-premises systems and the Azure cloud environment. Business Impact The transformation delivered significant measurable improvements to Nigeria’s national regulatory infrastructure: 99.99% platform availability target for mission-critical regulatory systems Near real-time application deployment using Azure Container Registry Eliminated dependency on fragmented legacy infrastructure environments Strengthened data protection and compliance alignment with NDPR and NITDA standards Enabled scalable architecture to support fluctuating national and international demand 100% cloud-native availability for public-facing regulatory portals 100% infrastructure monitoring coverage with continuous compliance visibility Improved regulatory service continuity for millions of Nigerian citizens Reduced operational risk for critical national health regulatory systems “These outcomes collectively establish NAFDAC as a cloud-first government agency, strengthening Nigeria’s public health regulatory infrastructure for years to come.” Approach and Delivery Methodology Reliance Infosystems followed an agile, structured modernization approach aligned with Microsoft Cloud Adoption Framework principles. Discovery and Assessment Evaluated RIMS application dependencies, infrastructure topology, and governance requirements to define a secure, compliant migration path. Azure Foundation Setup Established subscription structure, RBAC policies, governance controls, and naming conventions aligned with Microsoft Cloud Adoption Framework. Network and Hybrid Connectivity Deployment Implemented secure Azure Virtual Network architecture and VPN Gateway integration to bridge Azure and NAFDAC on-premises systems. Workload Migration and Container Enablement Deployed application workloads on Azure Virtual Machines and Azure Container Registry with secure configurations and hardened access controls. Security and Compliance Integration Onboarded Microsoft Defender for Cloud for continuous monitoring, threat protection, MFA validation, and compliance against public sector standards. Validation and Production Cutover Conducted rigorous testing, vulnerability assessments, MFA validation, and a controlled go-live ensuring zero downtime for national regulatory services. How Microsoft Technologies Enabled the Outcome Azure Virtual Machines and Container Registry enabled separation and modernization of application workloads, improving scalability and deployment speed. Azure Virtual Network and NSGs ensured strict segmentation and secure traffic flow across the entire regulatory platform. Azure VPN Gateway provided secure encrypted hybrid connectivity bridging on-premises NAFDAC systems to Azure. Microsoft Entra ID centralized identity management and strengthened access control policies with MFA enforcement. Microsoft Defender for Cloud enabled continuous security monitoring and compliance enforcement across the environment. Partner Value and Expertise Reliance Infosystems delivered deep expertise across critical Azure and public sector domains: Azure migration and modernization architecture Public sector regulatory system transformation Containerized application deployment models Hybrid cloud connectivity and secure networking Zero Trust security implementation Microsoft Defender for Cloud security operations Reliance Infosystems delivered deep expertise across critical Azure and public sector domains: The engagement leveraged Microsoft AMM (Azure Migration and Modernization) program and Well-Architected Framework principles to ensure secure, scalable, and cost-optimized delivery. Microsoft Technologies Used A comprehensive stack of Azure services and Microsoft security capabilities delivered this secure, resilient regulatory platform. Azure Virtual Machines Azure Container Registry Azure Virtual Network Azure Network Security Groups Azure VPN Gateway Microsoft Entra ID Microsoft Defender for Cloud Azure Role-Based Access Control (RBAC) Azure Private Endpoints Azure Diagnostics and Monitoring Services Winner Summary NAFDAC partnered with Reliance Infosystems to modernize its Regulatory Information Management System on Microsoft Azure, creating a secure, scalable, and compliant cloud platform. The solution enabled 100% cloud-native availability for public regulatory services, strengthened security through Zero Trust architecture, improved deployment agility, and enhanced national regulatory resilience supporting public health protection across Nigeria.

MTN Ghana - Project Nephos

Overview Capabilities Outcomes Impacts Approach Telecommunications and media Migrate & Modernize Your Estate Modernizes and Secures Enterprise Application Landscape on Microsoft Azure to Enable Scalable, Resilient, Cloud-Native Digital Services Rearchitecting MTN Ghana’s enterprise applications into a secure, scalable, and cloud-native Azure platform using AKS, microservices, and modern DevOps to improve agility, resilience, and service delivery across critical digital systems. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE impact THE CHALLENGE Legacy Monolithic Systems Limiting Digital Growth MTN Ghana’s critical Business Support Systems (BSS) and Operations Support Systems (OSS) were built on legacy and monolithic architectures, limiting scalability, deployment agility, and performance across its growing digital services ecosystem 1Legacy BSS/OSS systems constraining operational agility 2Monolithic architecture preventing rapid service delivery 3Performance and scalability constraints on high-traffic platforms THE SOLUTION A Fully Governed Zero Trust Security Architecture Reliance Infosystems modernized and rearchitected MTN Ghana’s enterprise application ecosystem under Project Nephos — migrating critical workloads into a secure, containerized microservices environment on Microsoft Azure. 1AKS-powered microservices for elastic enterprise workload scaling 2Automated CI/CD pipelines via Azure DevOps and GitHub 3Zero Trust security with Microsoft Defender for Cloud and Sentinel THE IMPACT Business Impact Project Nephos delivered measurable transformation across MTN Ghana’s enterprise application landscape. 1Modernized 9+ enterprise applications including MADAPI, myMTN Next-Gen, MTN One, Ventas, and others. 2Improved application availability through multi-AZ resilient architecture. 3Improved system performance through caching and optimized database architecture. + 0 Enterprise Apps Modernized $ 0 M Revenue (USD) 0 Azure Technologies 0 Delivery Phases CASE STUDY overview Microsoft 365 Security and Zero Trust Architecture Industry Telecommunications Country Ghana Nomination Category Data Security & Governance | Security MTN Ghana, a leading telecommunications and digital services provider in West Africa and part of the MTN Group, partnered with Reliance Infosystems to modernize and rearchitect its enterprise application ecosystem under Project Nephos. The initiative focused on transforming critical Business Support Systems (BSS) and Operations Support Systems (OSS), alongside key customer-facing and enterprise platforms, into a modern Azure-based cloud architecture. The solution enabled MTN Ghana to migrate from legacy and monolithic systems into a secure, scalable, and containerized microservices environment, improving performance, operational resilience, and delivery speed across its digital services ecosystem. “Together, these services enabled MTN Ghana to transition into a modern, secure, and scalable cloud-native enterprise platform.” How Microsoft Technologies Enabled the Outcome · Reliance Infosystems Reliance Infosystems < Zero Trust Capabilities Enabling Secure Tenant Separation Capabilities AKS & Containers Azure Kubernetes Service (AKS) Modernization Microservices Microservices Architecture Enablement Environments Multi-Environment Deployment Model Traffic & Networking Global Traffic Management and Networking Data & Caching Data and Caching Layer Modernization API & Integration Secure API and Integration Layer Security Security and Governance Framework DevOps DevOps and Automation Hybrid Connectivity Hybrid Connectivity and Networking Architecture AKS & Containers Azure Kubernetes Service (AKS) Modernization AKS was implemented as the core container orchestration platform for enterprise workloads, enabling microservices deployment, scaling, and lifecycle management across multiple applications. Microservices Microservices Architecture Enablement Legacy applications were replatformed and refactored into distributed microservices, improving scalability, maintainability, and deployment flexibility. Environments Multi-Environment Deployment Model Dev, SIT, UAT, and Production environments were implemented with standardized governance and deployment pipelines. Traffic & Networking Global Traffic Management and Networking Azure Front Door and Application Gateway with WAF enabled secure global routing, traffic distribution, and protection for high-traffic applications. Data & Caching Data and Caching Layer Modernization Azure Database for PostgreSQL, MySQL Flexible Server, Cosmos DB (MongoDB API), and Azure Cache for Redis improved transactional performance and reduced latency. API & Integration Secure API and Integration Layer Azure Service Bus, API-led architecture, and containerized integration services enabled reliable communication between systems and third-party platforms. Security Security and Governance Framework Microsoft Defender for Cloud, Microsoft Sentinel, Microsoft Entra ID, Azure Key Vault, and Azure Policy ensured a secure-by-design and compliant cloud environment. DevOps DevOps and Automation Azure DevOps and GitHub enabled CI/CD automation, GitOps practices, and standardized release management across all environments. Hybrid Connectivity Hybrid Connectivity and Networking Architecture Hub-and-spoke architecture enabled secure segmentation of workloads with centralized governance and controlled hybrid connectivity. Enterprise Security Outcomes Enabled by Microsoft Technologies 01 Scalable Digital Platform AKS enabled elastic scaling of mission-critical applications during peak demand periods. 02 Improved Application Performance Caching and optimized database services significantly reduced latency and improved transaction throughput. 03 Faster Time-to-Market CI/CD pipelines enabled rapid deployment cycles across multiple enterprise applications. 04 Enhanced Security Posture Zero Trust architecture and centralized monitoring improved threat visibility and reduced exposure. 05 Improved Operational Resilience Multi-AZ deployment improved availability and reduced risk of service disruption. 06 Standardized Cloud Operating Model Unified DevOps and architecture governance improved consistency across all workloads. Business Impact Project Nephos delivered measurable transformation across MTN Ghana’s enterprise application landscape. + 0 Enterprise Apps Modernized $ 0 M Revenue (USD) 0 Azure Technologies 0 Delivery Phases Modernized 9+ enterprise applications including MADAPI, myMTN Next-Gen, MTN One, Ventas, and others Improved application availability through multi-AZ resilient architecture Improved system performance through caching and optimized database architecture Improved security posture through Zero Trust and centralized monitoring Reduced operational friction through containerized workloads and microservices architecture Enabled elastic scaling for high-traffic digital platforms across Ghana’s national telecom infrastructure Reduced deployment cycles from manual processes to automated CI/CD pipelines Established standardized Dev, SIT, UAT, and Production environments Enabled secure API-driven integration across internal and external systems Strengthened foundation for future digital innovation and service expansion Social Impact The initiative strengthened trust, security, and digital resilience across Ghana’s economy by improving the protection of critical cloud services relied upon by millions of individuals, businesses, and public institutions every day. Its impact extends across customers, employees, fintech partners, and enterprises, reinforcing confidence in the secure delivery of connectivity, mobile money, and digital services while supporting national digital stability. Approach and Delivery Methodology Reliance Infosystems followed a structured Cloud Architecture Review Board (CARB) methodology across six delivery phases. 01 Assessment and Discovery Analyzed legacy BSS/OSS systems, application dependencies, and performance constraints. 02 Cloud Architecture Design Designed a hub-and-spoke Azure landing zone with security, networking, and governance controls. 03 Application Modernization Replatformed and refactored applications into microservices and containerized workloads using AKS. 04 DevOps Enablement Implemented CI/CD pipelines using Azure DevOps and GitHub for automated deployment across environments. 05 Security and Integration Layer Integrated identity, API management, and secure connectivity using Entra ID, Service Bus, and hybrid networking. 06 Testing and Optimization Conducted performance validation, load testing, and environment stabilization before production cutover. Microsoft Technologies Used Azure Kubernetes Service (AKS) Azure Virtual Machines & Scale Sets Azure Front Door Azure Application Gateway (WAF) Azure Database for PostgreSQL Flexible Server Azure Database for MySQL Flexible Server Azure Cosmos DB (MongoDB API) Azure Cache for Redis Azure Service Bus Azure API Management Azure Container Registry Azure DevOps GitHub Microsoft Entra ID Azure Key Vault Azure Policy Azure Firewall Azure Private Link & Private Endpoints Azure DNS Private Resolver Microsoft Defender for Cloud Microsoft Sentinel Azure Monitor Azure Blob Storage How Microsoft Technologies Enabled the Outcome 01 Azure Kubernetes Azure Kubernetes Service enabled scalable microservices deployment across enterprise applications, improving agility and performance under peak demand. 02 Azure Front Door Azure Front Door and Application Gateway ensured global traffic optimization and secure access to customer-facing platforms. 03 Azure databases Azure databases and Redis caching significantly improved transaction speed and reduced application latency. 04 Azure DevOps and GitHub Azure DevOps and GitHub enabled automated CI/CD pipelines, reducing release time and improving deployment consistency. 05 Microsoft Defender Microsoft Defender for Cloud and Microsoft Sentinel strengthened security visibility and enabled proactive threat detection across workloads. Partner Value and Expertise Reliance Infosystems delivered deep expertise in enterprise cloud architecture, microservices modernization, and telecom-scale Azure deployment. Reliance Infosystems delivered deep expertise in: 1 Enterprise cloud architecture and Azure landing zone design 2 Microservices and containerized application modernization 3 Telecom-scale AKS workload engineering 4 API-led integration and hybrid connectivity 5 DevOps automation and GitOps implementation 6 Security architecture and Zero Trust design Winner Summary MTN Ghana partnered with Reliance Infosystems to modernize its enterprise application landscape using Microsoft Azure. The transformation rearchitected critical BSS and OSS systems into scalable microservices hosted on Azure Kubernetes Service, enabling improved performance, operational resilience, and faster service delivery. The solution established a secure, cloud-native foundation with automated DevOps, global traffic management, and advanced security controls, positioning MTN Ghana for continuous digital innovation and scalable growth.

Telecel Ghana Limited

Overview Capabilities Outcomes Impacts Approach Telecommunications Data Security & Governance AI Business Solutions Establishes Zero Trust Security Foundation with Microsoft 365 to Enable Secure Tenant Separation and Operational Independence Enabling secure tenant separation from Vodafone global infrastructure through a fully governed Zero Trust security architecture powered by Microsoft Entra ID, Intune, Microsoft Purview, and Microsoft Defender XDR. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE CHALLENGE A Mandatory Security Transformation Before Tenant Exit Telecel Ghana required a complete security overhaul as a prerequisite to separating from the Vodafone global Microsoft 365 tenant. Vodafone’s migration governance framework mandated a fully operational, enterprise-grade security posture before any data migration or tenant exit could be approved. 1Complete security transformation required before tenant separation 2Vodafone governance mandated enterprise-grade Zero Trust posture 3No migration approval without fully operational security controls THE SOLUTION A Fully Governed Zero Trust Security Architecture Reliance Infosystems designed and deployed a comprehensive Zero Trust security architecture across identity, endpoint, data, and threat protection layers — ensuring Telecel Ghana could operate as an independent and sovereign Microsoft 365 tenant. 1Zero Trust identity controls via Microsoft Entra ID and PIM 2100% endpoint enrollment and compliance with Microsoft Intune 3Enterprise data governance with Microsoft Purview sensitivity labeling 100% MFA Enforcement 0 % Endpoints Enrolled Zero Trust Foundation Established 0 Microsoft Technologies CASE STUDY overview Microsoft 365 Security and Zero Trust Architecture Industry Telecommunications Country Ghana Nomination Category Data Security & Governance | Security Telecel Ghana Limited required a complete security transformation as a prerequisite to separating from the Vodafone global Microsoft 365 tenant following its rebranding and acquisition transition in 2024. The Vodafone migration governance framework mandated that Telecel’s new tenant must demonstrate a fully operational, enterprise-grade security posture before any data migration or tenant exit could be approved. Reliance Infosystems designed and deployed a comprehensive Zero Trust security architecture across identity, endpoint, data, and threat protection layers, ensuring Telecel Ghana could operate as an independent and sovereign Microsoft 365 tenant. The solution established a governed security baseline across identity access control, endpoint compliance, information protection, and centralized threat monitoring, enabling Vodafone’s migration sign-off and unlocking Telecel’s operational independence. “Together, these technologies established a fully governed Zero Trust foundation that enabled secure tenant separation and operational independence.” How Microsoft Technologies Enabled the Outcome · Reliance Infosystems Reliance Infosystems < Zero Trust Capabilities Enabling Secure Tenant Separation Capabilities Identity & Access Identity and Access Security Endpoint Security Endpoint Security and Management Data Governance Data Security and Governance Threat Protection Threat Protection and Monitoring Identity & Access Identity and Access Security Microsoft Entra ID Conditional Access policies enforced MFA across all users and administrators, implemented risk-based sign-in protection, and restricted access based on device compliance and location context. Privileged Identity Management eliminated standing admin access and enforced just-in-time role activation. Endpoint Security Endpoint Security and Management Microsoft Intune onboarded corporate endpoints into cloud-native device management, enforced compliance policies aligned to CIS benchmarks, and enabled secure device posture validation for Conditional Access decisions. Microsoft Defender for Endpoint provided real-time endpoint detection, attack surface reduction, and vulnerability management. Data Governance Data Security and Governance Microsoft Purview introduced Telecel Ghana’s first enterprise-wide sensitivity labeling framework, enabling classification of Public, Internal, Confidential, and Highly Confidential data. Data Loss Prevention policies were deployed across Exchange, Teams, SharePoint, OneDrive, and endpoints to prevent unauthorized data exfiltration. Threat Protection Threat Protection and Monitoring Microsoft Defender for Office 365 and Microsoft Sentinel provided centralized threat detection across email, collaboration, identity, and endpoint signals. Safe Links, Safe Attachments, and anti-phishing policies reduced exposure to advanced email-based threats. Enterprise Security Outcomes Enabled by Microsoft Technologies 01 Secure Tenant Independence Telecel Ghana successfully met Vodafone’s security exit requirements, enabling formal approval for tenant separation and establishing full operational independence from the global Vodafone Microsoft 365 environment. 02 Identity Protection at Scale 100% MFA enforcement across all users and administrators eliminated password-only authentication risks and significantly reduced high-risk sign-in attempts. 03 Endpoint Governance Visibility 100% of corporate endpoints were enrolled in Microsoft Intune, enabling real-time compliance visibility, centralized device management, and enforcement of secure configuration baselines. 04 Data Protection and Exfiltration Control Microsoft Purview DLP policies actively monitored and blocked unauthorized movement of sensitive data across email, Teams, SharePoint, and endpoint channels. 05 Centralized Security Monitoring Microsoft Defender XDR and Microsoft Sentinel enabled unified visibility across identity, endpoint, and collaboration workloads, improving detection and response capabilities. Business Impact The engagement delivered measurable transformation across security, compliance, and operational independence. 0 % MFA Enforcement 0 % Endpoints Enrolled Zero Trust Foundation Established 0 Microsoft Technologies Enabled secure migration approval from Vodafone governance board Onboarded 100% of corporate endpoints into Microsoft Intune Established first sensitivity labeling framework for structured data governance Enabled centralized threat visibility across Microsoft 365 environment Established independent Zero Trust security foundation for Telecel Ghana Achieved 100% MFA enforcement across users and administrators Implemented enterprise-wide Conditional Access governance model Deployed cross-channel DLP controls preventing unauthorized data transfer Eliminated dependency on Vodafone shared security infrastructure These outcomes collectively enabled Telecel Ghana to transition into a sovereign digital organization with enterprise-grade Microsoft security controls in place. Social Impact By strengthening data privacy, governance, and security controls, the initiative helped protect the personal, financial, and operational information of millions of subscribers who rely on Telecel Ghana for communication, digital services, and economic participation. The transformation increased trust in the handling of sensitive information while creating a safer, more secure, and resilient digital environment for customers, employees, partners, and regulators. It also established a strong foundation for responsible AI adoption and secure innovation, reinforcing confidence in Ghana’s telecommunications ecosystem and the essential services that power everyday life. Approach and Delivery Methodology Reliance Infosystems executed a structured security-gated migration approach aligned to Vodafone’s contractual exit requirements and Microsoft Zero Trust principles. 01 Secure-by-Design Assessment Full tenant security baseline assessment Microsoft Security Benchmark and NIST CSF alignment Gap analysis across identity, endpoint, data, and threat protection Dependency mapping for staged implementation 02 Zero Trust Implementation Deployment of Entra ID Conditional Access and MFA Intune device enrollment via Hybrid Join Microsoft Defender for Endpoint onboarding and ASR policies endpoint, data, and threat protection Microsoft Purview sensitivity labeling and DLP implementation Microsoft Defender for Office 365 configuration Microsoft Sentinel integration for centralized monitoring 03 Validation and Migration Readiness Pilot rollout across user groups and devices Policy tuning and enforcement validation Security control verification for migration sign-off Operational readiness confirmation with Vodafone governance team Microsoft Technologies Used Microsoft Entra ID (Conditional Access, Identity Protection, PIM) Microsoft Intune (Endpoint Management and Compliance) Microsoft Defender for Endpoint Microsoft Defender for Office 365 Microsoft Purview (Information Protection, DLP, Audit) Microsoft Sentinel How Microsoft Technologies Enabled the Outcome 01 Microsoft Entra ID Microsoft Entra ID enabled secure identity governance by enforcing MFA, Conditional Access, and privileged access controls, eliminating reliance on password-only authentication. 02 Microsoft Intune Microsoft Intune enabled centralized endpoint management and compliance enforcement, providing real-time visibility into device security posture. 03 Microsoft Purview Microsoft Purview enabled structured data governance through sensitivity labeling and DLP policies, ensuring protection of sensitive corporate information across collaboration platforms. 04 Microsoft Defender Microsoft Defender XDR enabled unified threat visibility across identity, endpoint, and email systems, improving detection and response capabilities. 05 Zero Trust foundation Together, these technologies established a fully governed Zero Trust foundation that enabled secure tenant separation and operational independence. Partner Value and Expertise Reliance Infosystems delivered deep expertise in Microsoft Zero Trust architecture design, security-gated migration execution, and enterprise-scale Microsoft 365 security deployment. Key strengths included: 1 Security-first tenant migration architecture 2 Integration of identity, endpoint, and data protection layers 3 Regulatory-aligned security design for telecom environments 4 Microsoft Defender XDR and Purview ecosystem integration 5 Enable secure AI adoption through Microsoft 365 Copilot 6 Structured deployment aligned to Microsoft Cybersecurity Reference Architecture Winner Summary Reliance Infosystems enabled Telecel Ghana’s secure separation from Vodafone’s global Microsoft 365 tenant by implementing a Zero Trust security architecture using Microsoft Entra ID, Intune, Purview, and Defender XDR. The solution established identity, endpoint, and data governance controls, enabling formal migration approval and delivering full operational independence with enterprise-grade security.

Energy & Resources Modern Work Security AI Business Solutions Energy & Resources Modern Work Security AI Business Solutions Transforms a Complex Inherited Enterprise Environment into a Secure, AI-Enabled Digital Workplace with Microsoft Technologies Establishing a secure, compliant, and AI-ready enterprise platform for 4,000 users following one of Africa’s largest energy sector acquisitions. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE CHALLENGE A Complex Inherited Enterprise Environment Following the landmark $2.4 billion acquisition of Shell’s Nigerian onshore business, Renaissance Energy Africa instantly inherited a highly sophisticated Microsoft-based enterprise requiring immediate independent governance for approximately 4,000 users. Highly complex enterprise environment inherited from Shell Required full operational independence from day one Unmanaged endpoints with critical security governance gaps “` Users Supported ~ 0 Acquisition Value $ 0 B Zero Operational Downtime Microsoft Technologies 0 Case Study Overview Microsoft Technologies Powering Enterprise Transformation Industry Energy Country Nigeria Nomination Category Modern Work | Security | AI Business Solutions | Energy & ResourcesRenaissance Energy Africa emerged following the landmark $2.4 billion acquisition of Shell’s Nigerian onshore business, instantly becoming one of Nigeria’s largest indigenous upstream oil and gas operators.To support operational independence from day one, Reliance Infosystems assumed responsibility for a highly sophisticated Microsoft-based enterprise environment inherited from Shell and transformed it into a secure, compliant, and AI-enabled digital workplace designed for a regulated energy operator.The engagement established a modern Microsoft-powered foundation spanning identity, security, endpoint management, productivity, collaboration, cloud services, and AI, ensuring uninterrupted operations across approximately 4,000 users while supporting the transition to an independently governed organization. “Reliance’s ability to simultaneously stabilize, secure, modernize, and innovate within a live production environment enabled Renaissance Energy Africa to achieve operational independence without compromising business performance.” Partner Value and Expertise · Reliance Infosystems Microsoft Technologies Powering Enterprise Transformation CAPABILITIES Identity & Access Hybrid Governance Endpoint Management Microsoft Intune Security Advanced Protection SOC & Monitoring Threat Visibility Collaboration Modern Workplace AI & Copilot Microsoft 365 AI Cloud Azure Foundation Hybrid Identity and Access Governance Microsoft Entra ID, Active Directory Domain Services, Active Directory Federation Services, and Active Directory Certificate Services were re-architected to provide a secure and independently governed identity platform supporting enterprise access management and regulatory compliance. Enterprise Endpoint Management with Microsoft Intune Microsoft Intune introduced centralized device management across the organization, enabling security policy enforcement, compliance monitoring, and Conditional Access controls across corporate endpoints. Advanced Security Operations Microsoft Defender for Endpoint and Microsoft Defender for Office 365 strengthened protection across endpoints, email, and collaboration environments while enabling proactive threat detection and response. Security Operations and Threat Visibility Microsoft Sentinel provided centralized monitoring and security operations capabilities, enabling unified visibility, investigation, and response across the Microsoft estate. Modern Collaboration and Productivity Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive delivered secure enterprise communications, collaboration, document management, and knowledge sharing for users across operational and corporate environments. AI-Powered Productivity with Microsoft 365 Copilott Microsoft 365 Copilot introduced AI-powered assistance across Outlook, Teams, Word, and SharePoint, helping employees improve productivity, accelerate information discovery, and enhance collaboration. Cloud Infrastructure Foundation Microsoft Azure provided the cloud platform underpinning critical identity, productivity, and security services across the organization. Enterprise Outcomes Enabled by Microsoft Technologies 01 Operational Excellence Renaissance successfully transitioned from an inherited Shell environment to an independently governed enterprise platform capable of supporting long-term business growth and regulatory obligations. 02 Improved Security Posture The organization established a modern security framework spanning identity, endpoint protection, email security, and centralized threat monitoring. 03 Governed Endpoint Environment Microsoft Intune transformed an unmanaged endpoint landscape into a compliant, policy-driven environment aligned with enterprise security requirements. 04 Enhanced Cyber Resilience Live security threats encountered during the transition period were successfully detected, contained, and remediated before operational impact occurred. 05 Continuous Business Operations Critical collaboration, communications, and operational systems remained available throughout the transition, ensuring uninterrupted support for business and field operations. 06 AI Readiness and Innovation Microsoft 365 Copilot positioned Renaissance among the leading AI-enabled organizations within Nigeria’s energy sector, enabling secure adoption of generative AI capabilities across the workforce. Business Impact The engagement delivered measurable operational and business outcomes across the enterprise. Users Supported ~ 0 Acquisition Value $ 0 B Zero Operational Downtime Microsoft Technologies 0 Approximately 4,000 users supported throughout the transition with no operational downtime attributable to IT failures Enterprise-grade Active Directory and Microsoft Entra ID environment established to support secure independent operations Microsoft Sentinel-powered security operations capability established across the enterprise Microsoft 365 Copilot deployed to enable AI-powered productivity and collaboration Approximately 4,000 endpoint devices brought under centralized governance through Microsoft Intune Live security incidents detected, investigated, and remediated before operational disruption occurred Critical operational systems maintained uninterrupted communications through Microsoft SMTP relay services Secure, compliant, and scalable Microsoft platform established for long-term business growth Approach and Delivery Methodology Reliance Infosystems executed the engagement through a structured three-phase transformation approach. 01 Discovery and Stabilization A comprehensive assessment of the inherited environment was conducted, including Active Directory infrastructure, Microsoft 365 services, endpoint estate, and security posture. Immediate remediation activities ensured service continuity and operational stability. 02 Enterprise Uplift and Transformation Reliance modernized and optimized the environment through: Active Directory re-architecture, Microsoft Entra ID deployment, Microsoft Intune implementation, Microsoft Defender security hardening, Microsoft 365 service optimization, and security governance improvements. 03 Innovation Enablement Following platform stabilization, Microsoft 365 Copilot readiness activities, governance planning, and user enablement programs were delivered to support enterprise AI adoption. Microsoft Technologies Used Microsoft Entra ID Active Directory Domain Services (AD DS) Active Directory Federation Services (AD FS) Active Directory Certificate Services (AD CA) Microsoft Intune Microsoft Defender for Endpoint Microsoft Defender for Office 365 Microsoft Sentinel Exchange Online Microsoft Teams SharePoint Online OneDrive for Business Microsoft 365 Copilot Microsoft Azure How Microsoft Technologies Enabled the Outcome 01 Microsoft Entra ID Microsoft Entra ID established a secure and independently governed identity platform that enabled Renaissance to operate separately from its inherited Shell environment. 02 Active Directory services Active Directory services were redesigned to provide a compliant and resilient identity foundation aligned with the requirements of a regulated energy operator. 03 Microsoft Intune Microsoft Intune enabled centralized endpoint governance, device compliance monitoring, and Conditional Access enforcement across the organization’s workforce. 04 Microsoft Defender Microsoft Defender solutions strengthened protection across identities, endpoints, email, and collaboration services while enabling proactive threat detection and response. 05 Microsoft Sentinel Microsoft Sentinel centralized security monitoring and incident management, providing enterprise-scale visibility across the Microsoft ecosystem. 06 Exchange Online, Teams, SharePoint Online, and OneDrive Exchange Online, Teams, SharePoint Online, and OneDrive supported uninterrupted communications and collaboration throughout the transition period. 07 Microsoft 365 Copilot Microsoft 365 Copilot introduced AI-powered productivity capabilities that enhanced employee efficiency and accelerated knowledge access across the organization. Partner Value and Expertise Reliance Infosystems delivered a unique combination of Microsoft technical expertise and deep understanding of Nigeria’s energy sector operating environment. Reliance’s ability to simultaneously stabilize, secure, modernize, and innovate within a live production environment enabled Renaissance Energy Africa to achieve operational independence without compromising business performance.The engagement demonstrated Reliance’s capability to: Manage and optimize large-scale inherited Microsoft environments Deliver enterprise security and identity transformation Implement modern endpoint management and security operations Support highly regulated organizations with complex compliance requirements Enable secure AI adoption through Microsoft 365 Copilot Maintain operational continuity throughout critical business transitions Winner Summary Renaissance Energy Africa transformed a complex enterprise environment inherited through a landmark energy sector acquisition into a secure, compliant, and AI-enabled digital workplace. Reliance Infosystems implemented Microsoft Entra ID, Intune, Defender, Sentinel, Microsoft 365, Azure, and Copilot to support approximately 4,000 users, deliver operational independence, strengthen cybersecurity, modernize endpoint management, and establish a scalable foundation for future innovation.

Customer Services D365 Capabilities Enterprise Services Measurable-Impacts Approach Used Meristem Securities Modernizes Customer Service Operations with Microsoft Dynamics 365 Meristem Securities Modernizes Customer Service Operations with Microsoft Dynamics 365 to Deliver Automated Case Management Across Business Units Read the full story The Challenge The Solution The Impact Siloed Operations Manual Tracking Delayed Resolution Fragmented, manual customer service processes Transforming fragmented, manual customer service processes that relied on disconnected systems like Outlook, creating outreach delays and limiting end-to-end visibility. Dynamics 365 Power Platform Dataverse Unified automated case management A centralized, governed, and scalable case management platform powered by Microsoft Dynamics 365 Customer Service and Power Platform, establishing a structured SLA Adherence Operational Efficiency Unified View Faster response & improved SLA compliance Measurable improvements in response times, real-time SLA monitoring, and standardized service processes across Experience Center, Wealth Management, and Stockbroking. Unified Service Platform 0 % SLA Tracking Faster Case Resolution 0 % Project Value CASE STUDY Industry Financial Services Customer Meristem Securities Category Agentic Services & Contact Center Category $67,080 (License Revenue 1 yr) + $13,250 (Implementation) Microsoft Dynamics 365 Customer Service Microsoft Dynamics 365 Customer Service enables organizations to deliver consistent, efficient, and intelligent customer engagement by unifying case management, automating workflows, and improving visibility across service operations. For Meristem Securities Limited, a leading financial services provider in Nigeria, Reliance Infosystems implemented Dynamics 365 Customer Service to replace fragmented, manual service processes across multiple business units with a centralized, governed, and scalable case management platform. The solution established a structured service delivery model across Experience Center, Wealth Management, Stockbroking, Trustees, and Registrars, ensuring every customer request is tracked, routed, and resolved within defined SLAs. Dynamics 365 Capabilities Powering End-to-End Case Lifecycle Automation Centralized Case ManagementIntelligent Case RoutingSLA Management and EnforcementWorkflow Automation with Power PlatformStructured Case Lifecycle ManagementDataverse-Driven Data Management Centralized Case Management All customer requests are now captured and managed in a single system, eliminating fragmented Outlook-based tracking and enabling end-to-end visibility across business units. Intelligent Case Routing Automated routing ensures cases are assigned to the right teams based on predefined rules, reducing manual intervention and improving resolution speed. SLA Management and Enforcement Built-in SLA tracking ensures first response and resolution timelines are monitored in real time, enabling proactive escalation before breaches occur. Workflow Automation with Power Platform Power Automate workflows streamline case creation, notifications, escalations, and approvals, removing manual dependencies from service operations. Structured Case Lifecycle Management A standardized case lifecycle ensures consistency in how requests are logged, processed, escalated, and closed across all business units. Dataverse-Driven Data Management Microsoft Dataverse provides a secure and structured data layer, ensuring consistency, governance, and scalability across all service entities. Enterprise Service Outcomes Enabled Unified Service Operations Meristem Securities achieved a single, centralized view of all customer service requests across multiple business units, eliminating siloed operations. Improved SLA Compliance Automated SLA tracking and escalation mechanisms significantly improved adherence to service timelines and reduced risk of missed commitments. Enhanced Operational Efficiency Automation of case creation, routing, and notifications reduced manual workload and improved service team productivity. Consistent Customer Experience Standardized workflows ensured consistent communication and service handling across all business units, improving trust. Scalable Service Foundation The platform provides a scalable architecture capable of supporting future enhancements, including advanced automation and AI. Measurable Impact The implementation delivered measurable improvements in customer service operations across Meristem Securities: Faster case response and resolution times through automated routing and workflows Improved SLA compliance with real-time monitoring and escalation controls Increased operational efficiency by eliminating manual case logging in Outlook Standardized service processes across multiple business units Enhanced management visibility through structured dashboards and case tracking “These improvements directly strengthened service reliability, operational discipline, and customer engagement consistency across the organization.” Social Impact The transformation improved the quality, speed, and consistency of customer service delivery for Meristem Securities’ clients, including retail investors, high-net-worth individuals, and institutional customers who rely on timely support for financial decision-making and portfolio management. By modernizing customer engagement processes, the solution enhanced trust and confidence in service interactions, ensuring customers receive faster resolution, more personalized responses, and improved visibility into their requests across channels. The initiative also strengthened operational reliability for frontline service teams by reducing manual workload and enabling more coordinated, efficient, and responsive customer support across Meristem’s financial services ecosystem. Approach and Delivery Methodology Reliance Infosystems executed a structured implementation approach aligned to Microsoft best practices: Approach and Delivery Methodology Reliance Infosystems executed a structured implementation approach aligned to Microsoft best practices: Discovery and Process Alignment Stakeholder workshops were conducted across all business units to map existing service processes and define a unified case management model. System Configuration & Foundation Setup Microsoft Dynamics 365 Customer Service environment was configured, including security roles, user access, and initial data migration for accounts and contacts. Solution Implementation Core service capabilities were deployed, including: automated case creation and routing, SLA configuration, Notification workflows, Case lifecycle definition. Validation and UAT Structured user acceptance testing ensured alignment with operational requirements and service expectations. Adoption and Enablement End-user training and post go-live support ensured smooth transition and adoption across all service teams. How Microsoft Technologies Enabled the Outcome Dynamics 365 Customer Service provided the foundational platform for centralized service operations, replacing fragmented manual processes with a unified case management system. Dataverse enabled secure, structured, and scalable data storage across all business units, ensuring consistency and governance. Power Platform automated critical workflows, including case creation, routing, notifications, and SLA enforcement, transforming previously manual processes into intelligent, rule-driven operations. Partner Value and Expertise Reliance Infosystems brought deep expertise in Microsoft Dynamics 365 Customer Service implementation within financial services environments, with strong capability in: Multi-business unit service architecture design SLA modeling and enforcement frameworks Workflow automation using Power Platform Financial services process standardization The engagement demonstrated Reliance’s ability to translate complex operational service structures into a scalable Microsoft-native customer engagement platform. Winner Summary Meristem Securities Limited modernized its fragmented customer service operations using Microsoft Dynamics 365 Customer Service, implemented by Reliance Infosystems. The solution unified case management across multiple business units, automated workflows, and enforced SLA tracking, resulting in improved response times, higher operational efficiency, and standardized service delivery across the organization.

Adehyemen Savings and Loan Case Study

Sophos XGS Firewall · Reliance Infosystems How Adehyeman Savings & Loans Strengthened Its Security with a Next-Generation Firewall Customer Stories Customers Adehyeman Savings and Loans Solution Sophos XGS Firewall Industry Financial Services Location Accra, Ghana. KEY OUTCOMES Real-time threat monitoring restored Fewer network attacks post-deployment Full traffic visibility achieved Overview A Trusted Financial Institution Serving Ghana Since 2005 Adehyeman Savings and Loans is a licensed non‑bank financial institution in Ghana, operating since 2005 after being licensed by the Bank of Ghana under the Non‑Bank Financial Institutions Law. It provides savings, deposit, and loan products to individuals, groups, SMEs, and micro‑entrepreneurs across Ghana. Their services include savings accounts, current accounts, fixed deposits, and various loan types such as salary loans, group loans, and business loans. They operate from their headquarters in Kokomlemle, Accra, with a wider presence of branches and micro‑lending offices designed to reach underserved communities and support microfinance and SME growth. The Challenge Closing Critical Security Gaps in a Regulated Environment As a financial service institution, Adehyeman Savings and Loans handles sensitive financial data daily. In such an environment, network security is not optional; it is foundational. However, underlying gaps in their infrastructure began to expose the institution to avoidable risks. A deeper review of their environment revealed several pressing concerns: Absence of a Next-Generation Firewall The existing firewall lacked modern capabilities required to detect and prevent advanced threats. Expired Firewall License The previous license had expired without notice, leaving the network without active updates and real-time threat intelligence. Limited Visibility and Control The IT team had insufficient insight into traffic patterns and potential vulnerabilities. Need for Professional Support The institution required a reliable technology partner capable of delivering structured implementation and ongoing support with a high degree of professionalism. “These gaps created uncertainty within the organization. The team struggled to manage their network efficiently and operated with growing concern about potential cyberattacks.” The Solution A Structured Security Upgrade Led by Reliance Infosystems Following a comprehensive assessment, Reliance Infosystems recommended deploying the Sophos XGS Firewall as the appropriate next-generation solution. The goal was to restore active protection, improve visibility, and establish a modern security foundation aligned with financial industry expectations. A deeper review of their environment revealed several pressing concerns: Configuration Backup A complete backup was taken from the legacy firewall to preserve configurations and reduce risk. Appliance Provisioning The new Sophos XGS appliance was provisioned and configured to align with Adehyeman’s operational requirements. Controlled Cutover A controlled cutover process was performed to transition from the old device to the new firewall. Policy Hardening Security policies were reconfigured and optimized to strengthen protection and improve network performance. THE RESULTS Measurable Security Gains and Operational Confidence The impact of the upgrade was immediate and tangible. Adehyeman Savings and Loans transitioned from a reactive security posture to a controlled and resilient environment. Key improvements included: Key improvements included: Reduced Network Attacks The organization experienced noticeably fewer attacks compared to previous periods. Restored Active Protection With a valid license and updated security intelligence, the network regained real-time threat monitoring. 360° Improved Visibility The IT team gained better oversight on traffic and policy management. 100% Operational Stability Reduced uncertainty allowed the team to focus on core business functions rather than security concerns. On a scale of 1 to 100, the institution rated the impact of the solution at 80, reflecting significant improvement across security, efficiency, and risk management. Continued support from Reliance Infosystems ensures that the system remains optimized and aligned with evolving threats. Looking Ahead A Stronger Security Foundation for Sustainable Growth Today, Adehyeman Savings and Loans operates with renewed confidence. Their infrastructure is supported by a modern firewall architecture capable of adapting to emerging cyber risks while supporting regulatory compliance. Rather than reacting to vulnerabilities, the organization now operates from a position of preparedness. The engagement did more than replace hardware; it established a long-term security foundation designed to protect customers, data, and institutional reputation. By the Numbers The Proof Is in the Results If your organization is operating on outdated protection or uncertain licensing status, now is the time to act. Engage our experts to assess your current environment and deploy a next-generation firewall that secures your operations with professionalism and precision. 100% Impact Score Security, efficiency & risk management improvement rated by the customer 4 Gaps Critical vulnerabilities closed No NGFW, expired licence, zero visibility, no support partner 0 Downtime During cutover Business continuity maintained throughout the entire deployment 24/7 Ongoing protection Real-time threat intelligence continuously active post-deployment Similar Stories View all skip render: ucaddon_post_grid

Pesa Sacco Case study

Customer Stories Pesa SACCO transforms service delivery through Microsoft 365adoption Customers Pesa SACCO Society Industry Financial Services Solution Migration To Microsoft 365 Location Nairobi, Kenya Overview Pesa SACCO Society is a licensed Non-Withdrawable Deposit-Taking Savings and Credit Co-operative regulated by the SACCO Societies Regulatory Authority (SASRA). Established in 1994 to serve De La Rue employees, the SACCO has since grown into an inclusive financial community with over 200+ members, dedicated to empowering individuals through savings mobilization and credit administration. As membership expanded and operations matured, so did the need for modern tools that could support secure communication, efficient collaboration, and reliable service delivery across Nairobi and beyond. Key Achievements Seamless Migration From legacy IMAP to Microsoft 365 Enhanced Collaboration Real-time teamwork across departments Improved Security SASRA-compliant data protection Mobile Productivity Work from anywhere, any device When Legacy Tools Hold You Back For years, Pesa SACCO operated on a legacy IMAP email system, which provided only the most basic form of communication. But as the organization grew, the limitations became unavoidable. Email Only, No True Collaboration IMAP offered email access but no shared calendars for scheduling, no contact syncing, no shared tasks, and no way for teams to collaborate in real time. Inefficient File Sharing and Document Management Without OneDrive or SharePoint, files were shared only through attachments, version control was difficult, and information was scattered across inboxes and devices. Poor Integration PesaSacco struggled with mobile synchronization, secure access across devices and centralized IT management. This made it difficult for staff to stay productive on the go, a critical need in today’s operations. “With communication siloed and systems disconnected, Pesa SACCO needed a modern, secure, and scalable solution.” A Strategic Alliance with Reliance Infosystems Recognizing that their outdated tools were limiting efficiency and growth, Pesa SACCO turned to Reliance Infosystems, a trusted Microsoft partner with deep expertise in guiding financial institutions through digital transformation. Reliance Infosystems worked closely with the SACCO team to understand their daily communication patterns, gaps in collaboration, security and compliance needs under SASRA, growth plans and technology expectations and IT management challenges across departments. The goal was not just email modernization, but a full shift to a connected, secure, cloud‑based productivity environment. In collaboration with Pesa SACCO leadership, the teams agreed on a complete transition to Microsoft 365, unlocking a modern workspace powered by integrated apps and robust security. The Transformative Impact Once Microsoft 365 went live, Pesa SACCO immediately felt the shift in how they communicated, collaborated, and served members. Integrated Email, Calendars, and Collaboration Teams could finally schedule meetings, share contacts, co-manage tasks and communicate in real time, all from a unified platform. Secure Cloud File Sharing and Acces With OneDrive and SharePoint, files could be shared securely, documents could be co-authored, version control became effortless and mobile access improved dramatically. This eliminated reliance on email attachments and third-party tools. More Productive, Connected Employees With modern apps and cloud access, staff could work from any device and any location with consistent performance. The entire SACCO gained operational flexibility. Centralized IT Management and Stronger Security Microsoft 365 equipped Pesa’s IT team with centralized control, better device and user management, built in compliance capabilities, multi-layer security protections This reduced IT overhead and enhanced data protection, critical in a regulated financial environment. A Future of Secure, Connected, and Scalable Operations With Microsoft 365 in place, Pesa SACCO is now positioned for smarter communication across departments, secure, compliant operations aligned with SASRA regulations, faster member service delivery, growth supported by modern, scalable tools, adoption of AI-powered productivity tools like Copilot and better governance and smoother workflows. Pesa SACCO is now equipped to support its expanding membership with confidence and efficiency. SASRA-compliant operations Scalable infrastructure AI-powered productivity Enhanced governance 200+ Members Empowered “Pesa SACCO is now equipped to support its expanding membership with confidence and efficiency.” Empower your organization with modern, secure, and connected productivity tools Ready to transform your operations like Pesa SACCO? Let our experts guide your digital transformation journey. Connect with our experts Similar Stories View all Daystar Case Study Daystar Power Streamlines Sales and Service Operations with AI-Driven CRM Business Problem Manual and… Read More Justrite Justrite Payroll Transformation Business Problem Justrite Limited ran key operations on legacy on-premise… Read More OVH Energy At the forefront of West Africa’s energy sector, OVH Energy takes pride in its role as a provider of… Read More No posts found

Coronation Capital Enhances Security and Compliance with Microsoft Intune. Customer Coronation Capital Industry Financial Industry Solution Microsoft Intune Region Lagos, Nigeria Coronation Capital is a leading investment management and financial services firm based in Lagos, Nigeria. As a key player in Africa’s evolving financial landscape, the company provides innovative investment solutions, strategic advisory, and capital-raising services to institutional and high-net-worth clients across diverse sectors. With a focus on integrity, performance, and long-term value creation, Coronation Capital is committed to driving economic growth through well-governed, future-forward financial strategies. Tackling Application and Device Management Challenges Coronation Capital was facing significant challenges in managing and securing a diverse array of employee devices and applications that accessed sensitive company data. With a combination of corporate-owned and personal devices used across the organization, as well as a variety of applications critical to daily operations, enforcing consistent security policies and ensuring data integrity became a complex and pressing issue. These challenges led to: Inconsistent Security Policies The lack of standardized management across both devices and applications created gaps in enforcing security protocols, leaving the company vulnerable to data breaches and cyber threats. Exposure to Data Breaches The inconsistent management of devices and applications meant that employees could access sensitive information from less secure environments, increasing the risk of accidental or intentional data exposure. Compliance Risks With various devices, applications, and inconsistent security practices, Coronation Capital struggled to ensure compliance with local and international data protection regulations, such as GDPR and Nigeria’s Data Protection Regulations, jeopardizing both legal compliance and reputation. Operational Inefficiencies Managing a diverse mix of devices and applications without a unified security framework created operational inefficiencies, as IT teams were forced to apply ad-hoc solutions that lacked scale and consistency. To address these concerns, Coronation Capital sought a comprehensive solution that would provide both device and application management, enforce security policies, and safeguard sensitive data from unauthorized access across the organization’s entire digital landscape. A Strategic Partnership for Next Level Cyber Defense Recognizing the urgency of addressing their device and application management and security challenges, Coronation Capital partnered with Reliance Infosystems to embark on a transformative journey. Leveraging Microsoft Intune, we implemented a comprehensive security and management strategy that ensured seamless integration, enhanced security protocols, and consistent compliance across all employee devices and applications, empowering Coronation Capital to mitigate risks and protect sensitive company data. The Transformative Impact Through the implementation of Microsoft Intune and a strategic partnership with Reliance Infosystems, Coronation Capital realized several key benefits: 01 Enhanced Device and Application Security Through the implementation of Microsoft Intune and a strategic partnership with Reliance Infosystems, Coronation Capital realized several key benefits: 02 Streamlined Device and Application Management The ability to remotely configure, monitor, and manage both corporate-owned and personal devices, as well as applications, improved operational efficiency and reduced IT overhead. 03 Improved Compliance Microsoft Intune enabled better compliance with industry regulations, providing the necessary tools to ensure that security and privacy standards were consistently met across both devices and applications. 04 Seamless User Experience Employees experienced a smooth and secure environment for using both devices and applications, with minimal disruption to their daily workflows while maintaining compliance. 05 Reduced Risk of Data Loss With secure data access controls and the ability to remotely wipe devices and applications, Coronation Capital significantly reduced the potential for data loss or theft. These benefits positioned Coronation Capital to operate more securely and efficiently, enhancing their overall productivity and mitigating potential risks. Looking Ahead: A Future of Secure and Efficient Growth The partnership between Coronation Capital and Reliance Infosystems, powered by Microsoft Intune, marked a pivotal step in the firm’s commitment to innovation, security, and operational excellence. By integrating both device and application management, Coronation Capital has established a secure, unified platform that enhances employee productivity while safeguarding sensitive data. With a streamlined approach to both device and application management, Coronation Capital is now equipped to support a mobile and agile workforce, ensuring security and compliance across the entire technology ecosystem. Take the first step toward securing your organization’s digital future. Partner with Reliance Infosystems to implement comprehensive cybersecurity solutions that safeguard your business from evolving threats. Contact us today to begin your journey toward stronger, smarter protection. Book a Session Similar Stories view all Stanbic Bank Ghana Stanbic Bank Ghana proudly stands as a key constituent of… Read More NNFEMS NNFEMs Group is a prominent Nigerian company dedicated to serving… Read More CAP PLC Copilot CAP PLC Streamlines Finance Operations with Copilot for Microsoft 365… Read More Load More

Victoria Commercial Bank

Enhancing Data-Driven Decision Making with Microsoft Fabric for Victoria Commercial Bank Customer Stories Customer Name: Victoria Commercial Bank Industry: Finance Solution: Microsoft Fabric Location/Country: Nairobi, Kenya. Partner: Reliance Infosystems Overview Victoria Commercial Bank (VCB) is a private bank established initially as Victoria Finance Company, a non-bank financial institution (NBFI). In 1996, following the issuance of a banking license by the Central Bank of Kenya, the company rebranded to Victoria Commercial Bank. VCB focuses on serving large corporations and high-net-worth clients and offers personal banking services to the employees of its corporate clients. Victoria Commercial Bank (VCB) sits on the throne of corporate governance in Kenya. Its position in private banking sets the pace for other banks to redefine their banking processes through digital technology. The bank is bound by its resolute dedication to delivering exceptional service and building lasting relationships and is also driven by its vision to establish new benchmarks in the financial industry, consistently elevating the value they provide to their clients and the communities served. Despite well-thought-out plans and execution, VCB experienced challenges in managing banking processes efficiently and they required the professional guidance of digital transformation experts. Where it Hurt Data is the oil which turns the wheels of banking. As the bank grew and took on more users, VCB began to struggle with data ingestion and management. There were challenges with streamlining data ingestion from various sources and this impacted the data quality and consistency. The existing data infrastructure was unable to support the growing data volumes. The inadequate scalability affected optimal performance of daily activities. In addition to these shortcomings, VCB struggled with inefficient data analysis processes that hindered the ability to generate timely and actionable insights, affecting their data analysis and reporting. A final obstacle was the lack of visibility into customer behaviour. The team was unable to secure customer retention as the lack of insight into churn patterns hindered proactive measures for customer loyalty. The Paradigm Shift Victoria Commercial Bank knew these challenges had to be mitigated and they entrusted their digital transformation journey to Reliance Infosystems. Our team of experienced hands, versatile portfolio, international recognition and presence were more than sufficient to convince the financial giant that their digital future was assured with Reliance Infosystems as their trusted partner. This turned out to be a great decision as their processes were optimized to easily scale in today’s business landscape. Embracing Transformation The Reliance team took VCB on a seamless digital transformation journey to resolve their disparate data sources, inefficient data management and limited capabilities for advanced data analytics. We deployed and implemented Microsoft Fabric, a robust data warehousing solution, to provide scalability thus improving the overall performance and granting limitless insight into customer behaviour. Microsoft Fabric, which is a comprehensive cloud-based data platform, helped to simplify the bank’s data management and analytics. It supported every stage of the company’s data lifecycle, reduced data complexities, and was useful across multiple departments. Fabric makes it easy to facilitate decision-making decisions through the power of advanced analytics and machine learning. All these are further achieved through the seamless collaboration it offers the relevant team, integrating with Power BI, end-to-end services, and the support for open data formats. The successful deployment of Microsoft Fabric ushered in a unified data platform. VCB was able to streamline data ingestion, ensure scalability and enhance data quality. This enabled data scientists to access and analyze customer data efficiently, identify churn patterns, and develop predictive models. The integration with Power BI facilitated real-time insights, improving decision-making and customer retention strategies. The Sunrise Victoria Commercial Bank, through Microsoft Fabric, now experience improved daily activities all around. From improved data quality to higher data accuracy and consistency, deeper visibility into customer behaviour and churn patterns to implement proactive measures to retain customers, interactive reporting and analytics, and more, the bank can better satisfy customers, supporting its goal to deliver exceptional service and build lasting relationships while championing the path to digital banking. Key Metrics 35% increase in data processing time 42% enhanced data analysis capability 65% improved productivity 40% increased scalability 45% strengthened security and compliance The Sunrise “We are writing to express our gratitude and appreciation for your excellent work in conducting the Microsoft Fabric proof of concept (POC) for our organization. We were impressed by your professionalism, expertise, and responsiveness throughout the POC period. You demonstrated the capabilities and benefits of Microsoft Fabric in various scenarios and use cases and answered all our questions and concerns with clarity and confidence. Thank you for the valuable feedback and suggestions on how to optimize our IT infrastructure and operations with Microsoft Fabric. As a result of the successful POC, we are now convinced that Microsoft Fabric is the right solution for our organization. We are looking forward to moving to the next phase of the project, which is the implementation and deployment of Microsoft Fabric across our enterprise. We look forward to other alignment sessions so we can continue our fruitful collaboration with you and your team in this endeavor. Thank you once again for your outstanding service and support and we will get back our team availability for the next sessions”. – Mukunda Patel CISO – Upper Hill branch – VCB Unlock the Power of Tailored Innovation Interested in getting ahead of the competition with advanced technologies? Book a free session with our specialists. Similar Stories view all Ventrae Ventrae Integrated Service Limited, a renowned financial institution that provides… Read More Bureau of Public Entreprises Customer Stories Empowering Bureau of Public Enterprises with Superior Security… Read More Daystar Daystar Energy Optimises Employee Performance and Supply Chain Management Industry… Read More Load More

Overview Capabilities Outcomes Impacts Approach Financial Services Security Strengthens Financial Market Security Operations with Microsoft Sentinel Unified SIEM and Automated Threat Response Implementing a centralized Microsoft Sentinel SIEM platform to unify hybrid security monitoring, automate incident response, and enhance regulatory-grade visibility across FMDQ’s financial market infrastructure. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE IMPACT THE CHALLENGE A Mandatory Security Transformation Before Tenant Exit FMDQ Group PLC, Nigeria’s leading financial market infrastructure operator, lacked unified security visibility across its hybrid environment — leaving critical trading, clearing, and settlement platforms exposed to undetected threats and regulatory audit gaps.. 1No centralized visibility across hybrid IT and financial systems 2Incident detection times of 3–5 days leaving threats undetected 3Compliance gaps with SEC Nigeria and CBN monitoring requirements THE SOLUTION A Centralized Microsoft Sentinel SIEM and Automated SOC Reliance Infosystems deployed Microsoft Sentinel as a centralized cloud-native SIEM across FMDQ’s hybrid environment, integrating 15+ data sources, deploying 30+ KQL detection rules, and automating 60% of incident response workflows. 1Microsoft Sentinel unified monitoring across 15+ security data sources 230+ KQL analytics rules for financial-sector threat detection 360% of routine incidents automated via Azure Logic Apps playbooks Business Impact Business Impact. The engagement delivered measurable transformation across security operations, compliance, and threat visibility for FMDQ’s financial infrastructure.. 1Reduced incident detection time from 3–5 days to under 15 minutes 2Deployed 30+ custom KQL detection rules for financial threat scenarios 3Achieved unified visibility across cloud and on-premises infrastructure < 0 min Detection Time 0 + Data Sources Integrated 0 + KQL Detection Rules 0 % Incidents Automated CASE STUDY overview Microsoft 365 Security and Zero Trust Architecture Industry Financial Services Country Nigeria Nomination Category Security FMDQ Group PLC, Nigeria’s leading financial market infrastructure operator, partnered with Reliance Infosystems to design and implement a centralized Security Information and Event Management (SIEM) solution using Microsoft Sentinel. The engagement delivered unified security visibility across FMDQ’s hybrid environment, enabling real-time monitoring, detection, and response to cyber threats across critical financial systems including trading, clearing, and settlement platforms. The solution significantly improved FMDQ’s security operations maturity, reducing detection and response times while strengthening compliance with strict regulatory requirements from the Securities and Exchange Commission (SEC) Nigeria and other financial oversight bodies. “Together, these capabilities transformed FMDQ’s security operations from reactive investigation to proactive, automated threat detection and response.” How Microsoft Technologies Enabled the Outcome Reliance Infosystems Zero Trust Capabilities Enabling Secure Tenant Separation Capabilities SIEM & SOAR Microsoft Sentinel SIEM and SOAR Platform Log Integration Multi-Source Log Integration Threat Detection Advanced Threat Detection Engineering Automation Automated Incident Response Hybrid Visibility Hybrid Security Visibility Identity & Security Security and Identity Integration Workload Protection Workload Protection and Threat Intelligence Secrets Management Secure Secrets and Configuration Management SIEM & SOAR Microsoft Sentinel SIEM and SOAR Platform Microsoft Sentinel was deployed as the centralized cloud-native SIEM, enabling real-time correlation of security events across hybrid systems. Log Integration Multi-Source Log Integration Over 15 data sources were onboarded, including Microsoft Entra ID, Microsoft 365, Defender for Endpoint, firewall logs, Windows event logs, Azure platform logs, and on-premises Active Directory. Threat Detection Advanced Threat Detection Engineering More than 30 KQL-based analytics rules were implemented to detect financial-sector threats such as suspicious sign-ins, brute-force attacks, data exfiltration, and anomalous activity. Automation Automated Incident Response Azure Logic Apps enabled automated workflows for ticketing, alert enrichment, and security notifications, reducing manual SOC intervention. Hybrid Visibility Hybrid Security Visibility Azure Arc extended monitoring to on-premises infrastructure, ensuring full hybrid environment coverage without system migration. Identity & Security Security and Identity Integration Microsoft Entra ID and Microsoft 365 Defender provided identity and email threat signals for enriched security correlation. Workload Protection Workload Protection and Threat Intelligence Microsoft Defender for Endpoint and Defender XDR enabled endpoint-level visibility and correlated attack-chain analysis across systems. Secrets Management Secure Secrets and Configuration Management Azure Key Vault ensured secure storage and management of sensitive credentials and security artifacts. Enterprise Security Outcomes Enabled by Microsoft Technologies 01 Unified Security Visibility FMDQ achieved centralized monitoring across hybrid IT and financial systems for the first time. 02 Faster Threat Detection and Response Detection time reduced from 3–5 days to under 15 minutes through automated analytics and correlation. 03 Automated SOC Operations Approximately 60% of routine incidents were automatically handled through playbooks and Logic Apps. 04 Improved Regulatory Compliance Enhanced ability to demonstrate continuous monitoring and incident response to SEC Nigeria and CBN. 05 Enhanced Threat Intelligence Correlation Multi-AZ deployment improved availability and reduced risk of service disruption. 05 Reduced Operational Burden Automation reduced manual log analysis and improved SOC efficiency. Business Impact The engagement delivered measurable transformation across security operations, compliance, and threat visibility for FMDQ’s financial infrastructure. < 0 min Detection Time 0 + Data Sources Integrated 0 + KQL Detection Rules 0 % Incidents Automated Reduced incident detection time from 3–5 days to under 15 minutes Deployed 30+ custom KQL detection rules for financial threat scenarios Achieved unified visibility across cloud and on-premises infrastructure Strengthened compliance posture for SEC Nigeria and CBN requirements Enhanced endpoint, identity, and cloud correlation across security operations Onboarded 15+ security data sources across hybrid environment Automated response for approximately 60% of routine security incidents Identified and remediated 12 previously unknown security issues Improved executive and SOC visibility through real-time dashboards Established a scalable, cloud-native SOC foundation using Microsoft Sentinel Social Impact The project strengthened trust, stability, and security across Nigeria’s capital market ecosystem by enhancing the cyber resilience of FMDQ Group PLC, a systemically important financial market infrastructure provider that underpins trading, clearing, settlement, and capital flow activities affecting banks, investors, regulators, and market participants. By improving real-time threat detection and response across critical systems, FMDQ is better positioned to safeguard the digital platforms used by financial institutions, institutional investors, fintech partners, and regulatory bodies, ensuring safer and more reliable market operations. This reinforces confidence among stakeholders who depend on uninterrupted and secure financial market infrastructure for economic activity and investment decisions. The transformation also contributes to broader economic stability and financial system resilience, reducing the risk of cyber disruptions that could impact liquidity, transaction processing, or market transparency. In doing so, it supports a more secure environment for businesses, issuers, and everyday participants indirectly connected to capital market activities through pensions, investments, and corporate financing structures. Overall, the initiative strengthens the foundations of a trusted, secure, and resilient financial ecosystem in Nigeria, where critical market infrastructure can operate with greater assurance, transparency, and continuity. Approach and Delivery Methodology Reliance Infosystems delivered the engagement using a structured four-phase security transformation approach. 01 Scoping and Architecture Design Defined SIEM requirements, mapped data sources, and designed Sentinel architecture aligned with regulatory needs. 02 Data Onboarding and Integration Connected 15+ log sources including Azure, Microsoft 365, firewall systems, and on-premises infrastructure via Azure Arc. 03 Detection and Automation Engineering Built and tuned 30+ KQL analytics rules and deployed automated playbooks using Azure Logic Apps. 04 Operationalization and Handover Conducted parallel run, SOC training, KQL enablement, and full documentation handover for sustained operations. Microsoft Technologies Used Microsoft Sentinel Microsoft Defender for Endpoint Microsoft Defender XDR Microsoft Entra ID Azure Monitor Log Analytics Workspace Azure Logic Apps Azure Arc Azure Key Vault Azure Security Analytics (KQL-based detection) How Microsoft Technologies Enabled the Outcome 01 Microsoft Sentinel Microsoft Sentinel unified all security telemetry into a single cloud-native SIEM, eliminating fragmented log systems and enabling real-time threat detection. 02 KQL-based analytics KQL-based analytics enabled precise detection of financial-sector attack patterns, significantly improving detection accuracy and speed. 03 Azure Logic Apps Azure Logic Apps automated incident response workflows, reducing SOC workload and improving operational efficiency. 04 Azure Arc Azure Arc extended monitoring to on-premises systems without migration, ensuring complete hybrid visibility. 05 Microsoft Defender XDR Microsoft Defender XDR enriched security insights by correlating endpoint, identity, and cloud signals into unified incident views. 05 Transformed FMDQ’s Together, these capabilities transformed FMDQ’s security operations from reactive investigation to proactive, automated threat detection and response. Partner Value and Expertise Reliance Infosystems delivered deep expertise in Microsoft Sentinel architecture, SOC automation, and financial-sector cybersecurity compliance. Key strengths included: 1 Microsoft Sentinel SIEM architecture and deployment 2 Security operations engineering using KQL 3 SOC automation and Logic Apps orchestration 4 Hybrid security integration using Azure Arc 5 Financial-sector cybersecurity compliance alignment Winner Summary FMDQ Group partnered with Reliance Infosystems to implement a centralized Microsoft Sentinel SIEM platform that unified security monitoring across its hybrid financial infrastructure. The solution integrated over 15 data sources, automated incident response, and deployed advanced threat detection rules tailored to financial-sector risks. The transformation reduced threat detection time from days to minutes, improved regulatory compliance, and established a modern, cloud-native security operations foundation.

Menu Microsoft Azure Capabilities Measurable Impact Approach Used Technologies Used NAFDAC Modernizes National Regulatory Systems with Secure Azure Cloud Migration for Mission-Critical Public Health Services Building a secure, scalable, and compliant Azure cloud foundation for NAFDAC’s Regulatory Information Management System (RIMS), enabling resilient public health regulation and real-time digital service delivery across Nigeria Read the full story The Challenge The Solution The Impact Legacy Infrastructure Fragmented Systems Security Gaps Aging on-premises systems limiting national regulatory capability NAFDAC’s critical Regulatory Information Management System (RIMS) operated on fragmented legacy infrastructure, creating availability risks, security vulnerabilities, and barriers to real-time regulatory service delivery across Nigeria. Azure Cloud Migration Zero Trust Security Container Modernization Secure Azure cloud foundation for RIMS and public health services Reliance Infosystems migrated RIMS onto Microsoft Azure, deploying Azure VMs, Container Registry, VPN Gateway, Entra ID, and Defender for Cloud — establishing a fully compliant, cloud-native regulatory platform in the Azure South Africa North region. 99.99% Uptime 100% Cloud-Native Zero Trust Enforced 99.99% availability target for mission-critical public health systems The modernized platform delivers 99.99% availability for regulatory systems, 100% cloud-native access for public portals, continuous compliance monitoring, and a strengthened security posture — protecting public health regulation for millions of Nigerians. CASE STUDY Industry Financial Services Customer NAFDAC Category Migrate & Modernize Your Estate Category $25,000 Microsoft Azure Cloud Transformation The National Agency for Food and Drug Administration and Control (NAFDAC) is Nigeria’s apex public health regulatory authority responsible for ensuring the safety of food, drugs, cosmetics, medical devices, and related products across the country. To modernize its digital regulatory operations and improve service delivery, NAFDAC partnered with Reliance Infosystems to migrate and modernize its critical Online Regulatory Information Management System (RIMS) onto Microsoft Azure. The engagement established a secure, scalable, and compliant cloud environment hosted in the Azure South Africa North region, enabling 100% cloud-native availability for public-facing regulatory portals while strengthening operational resilience and security governance across national regulatory systems. Azure Cloud Platform Capabilities Enabling Transformation Azure Virtual Machines Compute Modernization Azure Container Registry Modern Application Delivery Azure Virtual Network & NSGs Network Security Azure VPN Gateway Hybrid Connectivity Microsoft Entra ID Identity & Access Management Microsoft Defender for Cloud Security & Compliance Azure RBAC & Private Endpoints Governance & Access Control COMPUTE MODERNIZATION Azure Virtual Machines Core RIMS application workloads were deployed on high-performance Azure Virtual Machines with premium managed disks, ensuring reliability and consistent processing performance for national regulatory operations. MODERN APPLICATION DELIVERY Azure Container Registry Secure container image storage and deployment enabled modular application updates and improved release agility for regulatory services, supporting near real-time deployment cycles. NETWORK SECURITY Azure Virtual Network & NSGs A fully isolated network architecture with strict segmentation and traffic control between application tiers prevents unauthorized lateral movement across the entire regulatory platform. HYBRID CONNECTIVITY Azure VPN Gateway Secure IPsec/IKE encrypted tunnels bridge Azure and on-premises systems with VPN-only administrative access, eliminating any public internet exposure for management operations. IDENTITY & ACCESS MANAGEMENT Microsoft Entra ID Unified hybrid identity management delivers centralized authentication, MFA enforcement, and stronger access governance across both cloud and on-premises environments. SECURITY & COMPLIANCE Microsoft Defender for Cloud Continuous security posture management, vulnerability assessment, and regulatory compliance monitoring ensures Zero Trust enforcement across all workloads. GOVERNANCE & ACCESS CONTROL Azure RBAC & Private Endpoints Role-Based Access Control and Private Endpoints enforce least-privilege policies and eliminate public internet exposure for all management plane operations. Enterprise Outcomes Enabled by Microsoft Azure Secure Cloud-First Regulatory Platform NAFDAC transitioned from fragmented legacy infrastructure to a secure, cloud-native regulatory system capable of supporting national-scale public health operations. Improved System Availability and Resilience RIMS was modernized to support highly available regulatory operations targeting 99.99% platform availability with improved uptime and failover resilience. Stronger Security and Compliance Posture Zero Trust architecture and continuous monitoring strengthened alignment with NDPR and public sector governance requirements across all workloads. Faster Application Deployment Cycles Containerized deployment enabled faster release cycles and improved responsiveness of regulatory services to evolving national demands. Secure Hybrid Connectivity Encrypted VPN integration ensured secure, audited communication between NAFDAC on-premises systems and the Azure cloud environment. Business Impact The transformation delivered significant measurable improvements to Nigeria’s national regulatory infrastructure: 99.99% platform availability target for mission-critical regulatory systems Near real-time application deployment using Azure Container Registry Eliminated dependency on fragmented legacy infrastructure environments Strengthened data protection and compliance alignment with NDPR and NITDA standards Enabled scalable architecture to support fluctuating national and international demand 100% cloud-native availability for public-facing regulatory portals 100% infrastructure monitoring coverage with continuous compliance visibility Improved regulatory service continuity for millions of Nigerian citizens Reduced operational risk for critical national health regulatory systems “These outcomes collectively establish NAFDAC as a cloud-first government agency, strengthening Nigeria’s public health regulatory infrastructure for years to come.” Approach and Delivery Methodology Reliance Infosystems followed an agile, structured modernization approach aligned with Microsoft Cloud Adoption Framework principles. Discovery and Assessment Evaluated RIMS application dependencies, infrastructure topology, and governance requirements to define a secure, compliant migration path. Azure Foundation Setup Established subscription structure, RBAC policies, governance controls, and naming conventions aligned with Microsoft Cloud Adoption Framework. Network and Hybrid Connectivity Deployment Implemented secure Azure Virtual Network architecture and VPN Gateway integration to bridge Azure and NAFDAC on-premises systems. Workload Migration and Container Enablement Deployed application workloads on Azure Virtual Machines and Azure Container Registry with secure configurations and hardened access controls. Security and Compliance Integration Onboarded Microsoft Defender for Cloud for continuous monitoring, threat protection, MFA validation, and compliance against public sector standards. Validation and Production Cutover Conducted rigorous testing, vulnerability assessments, MFA validation, and a controlled go-live ensuring zero downtime for national regulatory services. How Microsoft Technologies Enabled the Outcome Azure Virtual Machines and Container Registry enabled separation and modernization of application workloads, improving scalability and deployment speed. Azure Virtual Network and NSGs ensured strict segmentation and secure traffic flow across the entire regulatory platform. Azure VPN Gateway provided secure encrypted hybrid connectivity bridging on-premises NAFDAC systems to Azure. Microsoft Entra ID centralized identity management and strengthened access control policies with MFA enforcement. Microsoft Defender for Cloud enabled continuous security monitoring and compliance enforcement across the environment. Partner Value and Expertise Reliance Infosystems delivered deep expertise across critical Azure and public sector domains: Azure migration and modernization architecture Public sector regulatory system transformation Containerized application deployment models Hybrid cloud connectivity and secure networking Zero Trust security implementation Microsoft Defender for Cloud security operations Reliance Infosystems delivered deep expertise across critical Azure and public sector domains: The engagement leveraged Microsoft AMM (Azure Migration and Modernization) program and Well-Architected Framework principles to ensure secure, scalable, and cost-optimized delivery. Microsoft Technologies Used A comprehensive stack of Azure services and Microsoft security capabilities delivered this secure, resilient regulatory platform. Azure Virtual Machines Azure Container Registry Azure Virtual Network Azure Network Security Groups Azure VPN Gateway Microsoft Entra ID Microsoft Defender for Cloud Azure Role-Based Access Control (RBAC) Azure Private Endpoints Azure Diagnostics and Monitoring Services Winner Summary NAFDAC partnered with Reliance Infosystems to modernize its Regulatory Information Management System on Microsoft Azure, creating a secure, scalable, and compliant cloud platform. The solution enabled 100% cloud-native availability for public regulatory services, strengthened security through Zero Trust architecture, improved deployment agility, and enhanced national regulatory resilience supporting public health protection across Nigeria.

MTN Ghana - Project Nephos

Overview Capabilities Outcomes Impacts Approach Telecommunications and media Migrate & Modernize Your Estate Modernizes and Secures Enterprise Application Landscape on Microsoft Azure to Enable Scalable, Resilient, Cloud-Native Digital Services Rearchitecting MTN Ghana’s enterprise applications into a secure, scalable, and cloud-native Azure platform using AKS, microservices, and modern DevOps to improve agility, resilience, and service delivery across critical digital systems. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE impact THE CHALLENGE Legacy Monolithic Systems Limiting Digital Growth MTN Ghana’s critical Business Support Systems (BSS) and Operations Support Systems (OSS) were built on legacy and monolithic architectures, limiting scalability, deployment agility, and performance across its growing digital services ecosystem 1Legacy BSS/OSS systems constraining operational agility 2Monolithic architecture preventing rapid service delivery 3Performance and scalability constraints on high-traffic platforms THE SOLUTION A Fully Governed Zero Trust Security Architecture Reliance Infosystems modernized and rearchitected MTN Ghana’s enterprise application ecosystem under Project Nephos — migrating critical workloads into a secure, containerized microservices environment on Microsoft Azure. 1AKS-powered microservices for elastic enterprise workload scaling 2Automated CI/CD pipelines via Azure DevOps and GitHub 3Zero Trust security with Microsoft Defender for Cloud and Sentinel THE IMPACT Business Impact Project Nephos delivered measurable transformation across MTN Ghana’s enterprise application landscape. 1Modernized 9+ enterprise applications including MADAPI, myMTN Next-Gen, MTN One, Ventas, and others. 2Improved application availability through multi-AZ resilient architecture. 3Improved system performance through caching and optimized database architecture. + 0 Enterprise Apps Modernized $ 0 M Revenue (USD) 0 Azure Technologies 0 Delivery Phases CASE STUDY overview Microsoft 365 Security and Zero Trust Architecture Industry Telecommunications Country Ghana Nomination Category Data Security & Governance | Security MTN Ghana, a leading telecommunications and digital services provider in West Africa and part of the MTN Group, partnered with Reliance Infosystems to modernize and rearchitect its enterprise application ecosystem under Project Nephos. The initiative focused on transforming critical Business Support Systems (BSS) and Operations Support Systems (OSS), alongside key customer-facing and enterprise platforms, into a modern Azure-based cloud architecture. The solution enabled MTN Ghana to migrate from legacy and monolithic systems into a secure, scalable, and containerized microservices environment, improving performance, operational resilience, and delivery speed across its digital services ecosystem. “Together, these services enabled MTN Ghana to transition into a modern, secure, and scalable cloud-native enterprise platform.” How Microsoft Technologies Enabled the Outcome · Reliance Infosystems Reliance Infosystems < Zero Trust Capabilities Enabling Secure Tenant Separation Capabilities AKS & Containers Azure Kubernetes Service (AKS) Modernization Microservices Microservices Architecture Enablement Environments Multi-Environment Deployment Model Traffic & Networking Global Traffic Management and Networking Data & Caching Data and Caching Layer Modernization API & Integration Secure API and Integration Layer Security Security and Governance Framework DevOps DevOps and Automation Hybrid Connectivity Hybrid Connectivity and Networking Architecture AKS & Containers Azure Kubernetes Service (AKS) Modernization AKS was implemented as the core container orchestration platform for enterprise workloads, enabling microservices deployment, scaling, and lifecycle management across multiple applications. Microservices Microservices Architecture Enablement Legacy applications were replatformed and refactored into distributed microservices, improving scalability, maintainability, and deployment flexibility. Environments Multi-Environment Deployment Model Dev, SIT, UAT, and Production environments were implemented with standardized governance and deployment pipelines. Traffic & Networking Global Traffic Management and Networking Azure Front Door and Application Gateway with WAF enabled secure global routing, traffic distribution, and protection for high-traffic applications. Data & Caching Data and Caching Layer Modernization Azure Database for PostgreSQL, MySQL Flexible Server, Cosmos DB (MongoDB API), and Azure Cache for Redis improved transactional performance and reduced latency. API & Integration Secure API and Integration Layer Azure Service Bus, API-led architecture, and containerized integration services enabled reliable communication between systems and third-party platforms. Security Security and Governance Framework Microsoft Defender for Cloud, Microsoft Sentinel, Microsoft Entra ID, Azure Key Vault, and Azure Policy ensured a secure-by-design and compliant cloud environment. DevOps DevOps and Automation Azure DevOps and GitHub enabled CI/CD automation, GitOps practices, and standardized release management across all environments. Hybrid Connectivity Hybrid Connectivity and Networking Architecture Hub-and-spoke architecture enabled secure segmentation of workloads with centralized governance and controlled hybrid connectivity. Enterprise Security Outcomes Enabled by Microsoft Technologies 01 Scalable Digital Platform AKS enabled elastic scaling of mission-critical applications during peak demand periods. 02 Improved Application Performance Caching and optimized database services significantly reduced latency and improved transaction throughput. 03 Faster Time-to-Market CI/CD pipelines enabled rapid deployment cycles across multiple enterprise applications. 04 Enhanced Security Posture Zero Trust architecture and centralized monitoring improved threat visibility and reduced exposure. 05 Improved Operational Resilience Multi-AZ deployment improved availability and reduced risk of service disruption. 06 Standardized Cloud Operating Model Unified DevOps and architecture governance improved consistency across all workloads. Business Impact Project Nephos delivered measurable transformation across MTN Ghana’s enterprise application landscape. + 0 Enterprise Apps Modernized $ 0 M Revenue (USD) 0 Azure Technologies 0 Delivery Phases Modernized 9+ enterprise applications including MADAPI, myMTN Next-Gen, MTN One, Ventas, and others Improved application availability through multi-AZ resilient architecture Improved system performance through caching and optimized database architecture Improved security posture through Zero Trust and centralized monitoring Reduced operational friction through containerized workloads and microservices architecture Enabled elastic scaling for high-traffic digital platforms across Ghana’s national telecom infrastructure Reduced deployment cycles from manual processes to automated CI/CD pipelines Established standardized Dev, SIT, UAT, and Production environments Enabled secure API-driven integration across internal and external systems Strengthened foundation for future digital innovation and service expansion Social Impact The initiative strengthened trust, security, and digital resilience across Ghana’s economy by improving the protection of critical cloud services relied upon by millions of individuals, businesses, and public institutions every day. Its impact extends across customers, employees, fintech partners, and enterprises, reinforcing confidence in the secure delivery of connectivity, mobile money, and digital services while supporting national digital stability. Approach and Delivery Methodology Reliance Infosystems followed a structured Cloud Architecture Review Board (CARB) methodology across six delivery phases. 01 Assessment and Discovery Analyzed legacy BSS/OSS systems, application dependencies, and performance constraints. 02 Cloud Architecture Design Designed a hub-and-spoke Azure landing zone with security, networking, and governance controls. 03 Application Modernization Replatformed and refactored applications into microservices and containerized workloads using AKS. 04 DevOps Enablement Implemented CI/CD pipelines using Azure DevOps and GitHub for automated deployment across environments. 05 Security and Integration Layer Integrated identity, API management, and secure connectivity using Entra ID, Service Bus, and hybrid networking. 06 Testing and Optimization Conducted performance validation, load testing, and environment stabilization before production cutover. Microsoft Technologies Used Azure Kubernetes Service (AKS) Azure Virtual Machines & Scale Sets Azure Front Door Azure Application Gateway (WAF) Azure Database for PostgreSQL Flexible Server Azure Database for MySQL Flexible Server Azure Cosmos DB (MongoDB API) Azure Cache for Redis Azure Service Bus Azure API Management Azure Container Registry Azure DevOps GitHub Microsoft Entra ID Azure Key Vault Azure Policy Azure Firewall Azure Private Link & Private Endpoints Azure DNS Private Resolver Microsoft Defender for Cloud Microsoft Sentinel Azure Monitor Azure Blob Storage How Microsoft Technologies Enabled the Outcome 01 Azure Kubernetes Azure Kubernetes Service enabled scalable microservices deployment across enterprise applications, improving agility and performance under peak demand. 02 Azure Front Door Azure Front Door and Application Gateway ensured global traffic optimization and secure access to customer-facing platforms. 03 Azure databases Azure databases and Redis caching significantly improved transaction speed and reduced application latency. 04 Azure DevOps and GitHub Azure DevOps and GitHub enabled automated CI/CD pipelines, reducing release time and improving deployment consistency. 05 Microsoft Defender Microsoft Defender for Cloud and Microsoft Sentinel strengthened security visibility and enabled proactive threat detection across workloads. Partner Value and Expertise Reliance Infosystems delivered deep expertise in enterprise cloud architecture, microservices modernization, and telecom-scale Azure deployment. Reliance Infosystems delivered deep expertise in: 1 Enterprise cloud architecture and Azure landing zone design 2 Microservices and containerized application modernization 3 Telecom-scale AKS workload engineering 4 API-led integration and hybrid connectivity 5 DevOps automation and GitOps implementation 6 Security architecture and Zero Trust design Winner Summary MTN Ghana partnered with Reliance Infosystems to modernize its enterprise application landscape using Microsoft Azure. The transformation rearchitected critical BSS and OSS systems into scalable microservices hosted on Azure Kubernetes Service, enabling improved performance, operational resilience, and faster service delivery. The solution established a secure, cloud-native foundation with automated DevOps, global traffic management, and advanced security controls, positioning MTN Ghana for continuous digital innovation and scalable growth.

Telecel Ghana Limited

Overview Capabilities Outcomes Impacts Approach Telecommunications Data Security & Governance AI Business Solutions Establishes Zero Trust Security Foundation with Microsoft 365 to Enable Secure Tenant Separation and Operational Independence Enabling secure tenant separation from Vodafone global infrastructure through a fully governed Zero Trust security architecture powered by Microsoft Entra ID, Intune, Microsoft Purview, and Microsoft Defender XDR. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE CHALLENGE A Mandatory Security Transformation Before Tenant Exit Telecel Ghana required a complete security overhaul as a prerequisite to separating from the Vodafone global Microsoft 365 tenant. Vodafone’s migration governance framework mandated a fully operational, enterprise-grade security posture before any data migration or tenant exit could be approved. 1Complete security transformation required before tenant separation 2Vodafone governance mandated enterprise-grade Zero Trust posture 3No migration approval without fully operational security controls THE SOLUTION A Fully Governed Zero Trust Security Architecture Reliance Infosystems designed and deployed a comprehensive Zero Trust security architecture across identity, endpoint, data, and threat protection layers — ensuring Telecel Ghana could operate as an independent and sovereign Microsoft 365 tenant. 1Zero Trust identity controls via Microsoft Entra ID and PIM 2100% endpoint enrollment and compliance with Microsoft Intune 3Enterprise data governance with Microsoft Purview sensitivity labeling 100% MFA Enforcement 0 % Endpoints Enrolled Zero Trust Foundation Established 0 Microsoft Technologies CASE STUDY overview Microsoft 365 Security and Zero Trust Architecture Industry Telecommunications Country Ghana Nomination Category Data Security & Governance | Security Telecel Ghana Limited required a complete security transformation as a prerequisite to separating from the Vodafone global Microsoft 365 tenant following its rebranding and acquisition transition in 2024. The Vodafone migration governance framework mandated that Telecel’s new tenant must demonstrate a fully operational, enterprise-grade security posture before any data migration or tenant exit could be approved. Reliance Infosystems designed and deployed a comprehensive Zero Trust security architecture across identity, endpoint, data, and threat protection layers, ensuring Telecel Ghana could operate as an independent and sovereign Microsoft 365 tenant. The solution established a governed security baseline across identity access control, endpoint compliance, information protection, and centralized threat monitoring, enabling Vodafone’s migration sign-off and unlocking Telecel’s operational independence. “Together, these technologies established a fully governed Zero Trust foundation that enabled secure tenant separation and operational independence.” How Microsoft Technologies Enabled the Outcome · Reliance Infosystems Reliance Infosystems < Zero Trust Capabilities Enabling Secure Tenant Separation Capabilities Identity & Access Identity and Access Security Endpoint Security Endpoint Security and Management Data Governance Data Security and Governance Threat Protection Threat Protection and Monitoring Identity & Access Identity and Access Security Microsoft Entra ID Conditional Access policies enforced MFA across all users and administrators, implemented risk-based sign-in protection, and restricted access based on device compliance and location context. Privileged Identity Management eliminated standing admin access and enforced just-in-time role activation. Endpoint Security Endpoint Security and Management Microsoft Intune onboarded corporate endpoints into cloud-native device management, enforced compliance policies aligned to CIS benchmarks, and enabled secure device posture validation for Conditional Access decisions. Microsoft Defender for Endpoint provided real-time endpoint detection, attack surface reduction, and vulnerability management. Data Governance Data Security and Governance Microsoft Purview introduced Telecel Ghana’s first enterprise-wide sensitivity labeling framework, enabling classification of Public, Internal, Confidential, and Highly Confidential data. Data Loss Prevention policies were deployed across Exchange, Teams, SharePoint, OneDrive, and endpoints to prevent unauthorized data exfiltration. Threat Protection Threat Protection and Monitoring Microsoft Defender for Office 365 and Microsoft Sentinel provided centralized threat detection across email, collaboration, identity, and endpoint signals. Safe Links, Safe Attachments, and anti-phishing policies reduced exposure to advanced email-based threats. Enterprise Security Outcomes Enabled by Microsoft Technologies 01 Secure Tenant Independence Telecel Ghana successfully met Vodafone’s security exit requirements, enabling formal approval for tenant separation and establishing full operational independence from the global Vodafone Microsoft 365 environment. 02 Identity Protection at Scale 100% MFA enforcement across all users and administrators eliminated password-only authentication risks and significantly reduced high-risk sign-in attempts. 03 Endpoint Governance Visibility 100% of corporate endpoints were enrolled in Microsoft Intune, enabling real-time compliance visibility, centralized device management, and enforcement of secure configuration baselines. 04 Data Protection and Exfiltration Control Microsoft Purview DLP policies actively monitored and blocked unauthorized movement of sensitive data across email, Teams, SharePoint, and endpoint channels. 05 Centralized Security Monitoring Microsoft Defender XDR and Microsoft Sentinel enabled unified visibility across identity, endpoint, and collaboration workloads, improving detection and response capabilities. Business Impact The engagement delivered measurable transformation across security, compliance, and operational independence. 0 % MFA Enforcement 0 % Endpoints Enrolled Zero Trust Foundation Established 0 Microsoft Technologies Enabled secure migration approval from Vodafone governance board Onboarded 100% of corporate endpoints into Microsoft Intune Established first sensitivity labeling framework for structured data governance Enabled centralized threat visibility across Microsoft 365 environment Established independent Zero Trust security foundation for Telecel Ghana Achieved 100% MFA enforcement across users and administrators Implemented enterprise-wide Conditional Access governance model Deployed cross-channel DLP controls preventing unauthorized data transfer Eliminated dependency on Vodafone shared security infrastructure These outcomes collectively enabled Telecel Ghana to transition into a sovereign digital organization with enterprise-grade Microsoft security controls in place. Social Impact By strengthening data privacy, governance, and security controls, the initiative helped protect the personal, financial, and operational information of millions of subscribers who rely on Telecel Ghana for communication, digital services, and economic participation. The transformation increased trust in the handling of sensitive information while creating a safer, more secure, and resilient digital environment for customers, employees, partners, and regulators. It also established a strong foundation for responsible AI adoption and secure innovation, reinforcing confidence in Ghana’s telecommunications ecosystem and the essential services that power everyday life. Approach and Delivery Methodology Reliance Infosystems executed a structured security-gated migration approach aligned to Vodafone’s contractual exit requirements and Microsoft Zero Trust principles. 01 Secure-by-Design Assessment Full tenant security baseline assessment Microsoft Security Benchmark and NIST CSF alignment Gap analysis across identity, endpoint, data, and threat protection Dependency mapping for staged implementation 02 Zero Trust Implementation Deployment of Entra ID Conditional Access and MFA Intune device enrollment via Hybrid Join Microsoft Defender for Endpoint onboarding and ASR policies endpoint, data, and threat protection Microsoft Purview sensitivity labeling and DLP implementation Microsoft Defender for Office 365 configuration Microsoft Sentinel integration for centralized monitoring 03 Validation and Migration Readiness Pilot rollout across user groups and devices Policy tuning and enforcement validation Security control verification for migration sign-off Operational readiness confirmation with Vodafone governance team Microsoft Technologies Used Microsoft Entra ID (Conditional Access, Identity Protection, PIM) Microsoft Intune (Endpoint Management and Compliance) Microsoft Defender for Endpoint Microsoft Defender for Office 365 Microsoft Purview (Information Protection, DLP, Audit) Microsoft Sentinel How Microsoft Technologies Enabled the Outcome 01 Microsoft Entra ID Microsoft Entra ID enabled secure identity governance by enforcing MFA, Conditional Access, and privileged access controls, eliminating reliance on password-only authentication. 02 Microsoft Intune Microsoft Intune enabled centralized endpoint management and compliance enforcement, providing real-time visibility into device security posture. 03 Microsoft Purview Microsoft Purview enabled structured data governance through sensitivity labeling and DLP policies, ensuring protection of sensitive corporate information across collaboration platforms. 04 Microsoft Defender Microsoft Defender XDR enabled unified threat visibility across identity, endpoint, and email systems, improving detection and response capabilities. 05 Zero Trust foundation Together, these technologies established a fully governed Zero Trust foundation that enabled secure tenant separation and operational independence. Partner Value and Expertise Reliance Infosystems delivered deep expertise in Microsoft Zero Trust architecture design, security-gated migration execution, and enterprise-scale Microsoft 365 security deployment. Key strengths included: 1 Security-first tenant migration architecture 2 Integration of identity, endpoint, and data protection layers 3 Regulatory-aligned security design for telecom environments 4 Microsoft Defender XDR and Purview ecosystem integration 5 Enable secure AI adoption through Microsoft 365 Copilot 6 Structured deployment aligned to Microsoft Cybersecurity Reference Architecture Winner Summary Reliance Infosystems enabled Telecel Ghana’s secure separation from Vodafone’s global Microsoft 365 tenant by implementing a Zero Trust security architecture using Microsoft Entra ID, Intune, Purview, and Defender XDR. The solution established identity, endpoint, and data governance controls, enabling formal migration approval and delivering full operational independence with enterprise-grade security.

Energy & Resources Modern Work Security AI Business Solutions Energy & Resources Modern Work Security AI Business Solutions Transforms a Complex Inherited Enterprise Environment into a Secure, AI-Enabled Digital Workplace with Microsoft Technologies Establishing a secure, compliant, and AI-ready enterprise platform for 4,000 users following one of Africa’s largest energy sector acquisitions. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE CHALLENGE A Complex Inherited Enterprise Environment Following the landmark $2.4 billion acquisition of Shell’s Nigerian onshore business, Renaissance Energy Africa instantly inherited a highly sophisticated Microsoft-based enterprise requiring immediate independent governance for approximately 4,000 users. Highly complex enterprise environment inherited from Shell Required full operational independence from day one Unmanaged endpoints with critical security governance gaps “` Users Supported ~ 0 Acquisition Value $ 0 B Zero Operational Downtime Microsoft Technologies 0 Case Study Overview Microsoft Technologies Powering Enterprise Transformation Industry Energy Country Nigeria Nomination Category Modern Work | Security | AI Business Solutions | Energy & ResourcesRenaissance Energy Africa emerged following the landmark $2.4 billion acquisition of Shell’s Nigerian onshore business, instantly becoming one of Nigeria’s largest indigenous upstream oil and gas operators.To support operational independence from day one, Reliance Infosystems assumed responsibility for a highly sophisticated Microsoft-based enterprise environment inherited from Shell and transformed it into a secure, compliant, and AI-enabled digital workplace designed for a regulated energy operator.The engagement established a modern Microsoft-powered foundation spanning identity, security, endpoint management, productivity, collaboration, cloud services, and AI, ensuring uninterrupted operations across approximately 4,000 users while supporting the transition to an independently governed organization. “Reliance’s ability to simultaneously stabilize, secure, modernize, and innovate within a live production environment enabled Renaissance Energy Africa to achieve operational independence without compromising business performance.” Partner Value and Expertise · Reliance Infosystems Microsoft Technologies Powering Enterprise Transformation CAPABILITIES Identity & Access Hybrid Governance Endpoint Management Microsoft Intune Security Advanced Protection SOC & Monitoring Threat Visibility Collaboration Modern Workplace AI & Copilot Microsoft 365 AI Cloud Azure Foundation Hybrid Identity and Access Governance Microsoft Entra ID, Active Directory Domain Services, Active Directory Federation Services, and Active Directory Certificate Services were re-architected to provide a secure and independently governed identity platform supporting enterprise access management and regulatory compliance. Enterprise Endpoint Management with Microsoft Intune Microsoft Intune introduced centralized device management across the organization, enabling security policy enforcement, compliance monitoring, and Conditional Access controls across corporate endpoints. Advanced Security Operations Microsoft Defender for Endpoint and Microsoft Defender for Office 365 strengthened protection across endpoints, email, and collaboration environments while enabling proactive threat detection and response. Security Operations and Threat Visibility Microsoft Sentinel provided centralized monitoring and security operations capabilities, enabling unified visibility, investigation, and response across the Microsoft estate. Modern Collaboration and Productivity Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive delivered secure enterprise communications, collaboration, document management, and knowledge sharing for users across operational and corporate environments. AI-Powered Productivity with Microsoft 365 Copilott Microsoft 365 Copilot introduced AI-powered assistance across Outlook, Teams, Word, and SharePoint, helping employees improve productivity, accelerate information discovery, and enhance collaboration. Cloud Infrastructure Foundation Microsoft Azure provided the cloud platform underpinning critical identity, productivity, and security services across the organization. Enterprise Outcomes Enabled by Microsoft Technologies 01 Operational Excellence Renaissance successfully transitioned from an inherited Shell environment to an independently governed enterprise platform capable of supporting long-term business growth and regulatory obligations. 02 Improved Security Posture The organization established a modern security framework spanning identity, endpoint protection, email security, and centralized threat monitoring. 03 Governed Endpoint Environment Microsoft Intune transformed an unmanaged endpoint landscape into a compliant, policy-driven environment aligned with enterprise security requirements. 04 Enhanced Cyber Resilience Live security threats encountered during the transition period were successfully detected, contained, and remediated before operational impact occurred. 05 Continuous Business Operations Critical collaboration, communications, and operational systems remained available throughout the transition, ensuring uninterrupted support for business and field operations. 06 AI Readiness and Innovation Microsoft 365 Copilot positioned Renaissance among the leading AI-enabled organizations within Nigeria’s energy sector, enabling secure adoption of generative AI capabilities across the workforce. Business Impact The engagement delivered measurable operational and business outcomes across the enterprise. Users Supported ~ 0 Acquisition Value $ 0 B Zero Operational Downtime Microsoft Technologies 0 Approximately 4,000 users supported throughout the transition with no operational downtime attributable to IT failures Enterprise-grade Active Directory and Microsoft Entra ID environment established to support secure independent operations Microsoft Sentinel-powered security operations capability established across the enterprise Microsoft 365 Copilot deployed to enable AI-powered productivity and collaboration Approximately 4,000 endpoint devices brought under centralized governance through Microsoft Intune Live security incidents detected, investigated, and remediated before operational disruption occurred Critical operational systems maintained uninterrupted communications through Microsoft SMTP relay services Secure, compliant, and scalable Microsoft platform established for long-term business growth Approach and Delivery Methodology Reliance Infosystems executed the engagement through a structured three-phase transformation approach. 01 Discovery and Stabilization A comprehensive assessment of the inherited environment was conducted, including Active Directory infrastructure, Microsoft 365 services, endpoint estate, and security posture. Immediate remediation activities ensured service continuity and operational stability. 02 Enterprise Uplift and Transformation Reliance modernized and optimized the environment through: Active Directory re-architecture, Microsoft Entra ID deployment, Microsoft Intune implementation, Microsoft Defender security hardening, Microsoft 365 service optimization, and security governance improvements. 03 Innovation Enablement Following platform stabilization, Microsoft 365 Copilot readiness activities, governance planning, and user enablement programs were delivered to support enterprise AI adoption. Microsoft Technologies Used Microsoft Entra ID Active Directory Domain Services (AD DS) Active Directory Federation Services (AD FS) Active Directory Certificate Services (AD CA) Microsoft Intune Microsoft Defender for Endpoint Microsoft Defender for Office 365 Microsoft Sentinel Exchange Online Microsoft Teams SharePoint Online OneDrive for Business Microsoft 365 Copilot Microsoft Azure How Microsoft Technologies Enabled the Outcome 01 Microsoft Entra ID Microsoft Entra ID established a secure and independently governed identity platform that enabled Renaissance to operate separately from its inherited Shell environment. 02 Active Directory services Active Directory services were redesigned to provide a compliant and resilient identity foundation aligned with the requirements of a regulated energy operator. 03 Microsoft Intune Microsoft Intune enabled centralized endpoint governance, device compliance monitoring, and Conditional Access enforcement across the organization’s workforce. 04 Microsoft Defender Microsoft Defender solutions strengthened protection across identities, endpoints, email, and collaboration services while enabling proactive threat detection and response. 05 Microsoft Sentinel Microsoft Sentinel centralized security monitoring and incident management, providing enterprise-scale visibility across the Microsoft ecosystem. 06 Exchange Online, Teams, SharePoint Online, and OneDrive Exchange Online, Teams, SharePoint Online, and OneDrive supported uninterrupted communications and collaboration throughout the transition period. 07 Microsoft 365 Copilot Microsoft 365 Copilot introduced AI-powered productivity capabilities that enhanced employee efficiency and accelerated knowledge access across the organization. Partner Value and Expertise Reliance Infosystems delivered a unique combination of Microsoft technical expertise and deep understanding of Nigeria’s energy sector operating environment. Reliance’s ability to simultaneously stabilize, secure, modernize, and innovate within a live production environment enabled Renaissance Energy Africa to achieve operational independence without compromising business performance.The engagement demonstrated Reliance’s capability to: Manage and optimize large-scale inherited Microsoft environments Deliver enterprise security and identity transformation Implement modern endpoint management and security operations Support highly regulated organizations with complex compliance requirements Enable secure AI adoption through Microsoft 365 Copilot Maintain operational continuity throughout critical business transitions Winner Summary Renaissance Energy Africa transformed a complex enterprise environment inherited through a landmark energy sector acquisition into a secure, compliant, and AI-enabled digital workplace. Reliance Infosystems implemented Microsoft Entra ID, Intune, Defender, Sentinel, Microsoft 365, Azure, and Copilot to support approximately 4,000 users, deliver operational independence, strengthen cybersecurity, modernize endpoint management, and establish a scalable foundation for future innovation.

Customer Services D365 Capabilities Enterprise Services Measurable-Impacts Approach Used Meristem Securities Modernizes Customer Service Operations with Microsoft Dynamics 365 Meristem Securities Modernizes Customer Service Operations with Microsoft Dynamics 365 to Deliver Automated Case Management Across Business Units Read the full story The Challenge The Solution The Impact Siloed Operations Manual Tracking Delayed Resolution Fragmented, manual customer service processes Transforming fragmented, manual customer service processes that relied on disconnected systems like Outlook, creating outreach delays and limiting end-to-end visibility. Dynamics 365 Power Platform Dataverse Unified automated case management A centralized, governed, and scalable case management platform powered by Microsoft Dynamics 365 Customer Service and Power Platform, establishing a structured SLA Adherence Operational Efficiency Unified View Faster response & improved SLA compliance Measurable improvements in response times, real-time SLA monitoring, and standardized service processes across Experience Center, Wealth Management, and Stockbroking. Unified Service Platform 0 % SLA Tracking Faster Case Resolution 0 % Project Value CASE STUDY Industry Financial Services Customer Meristem Securities Category Agentic Services & Contact Center Category $67,080 (License Revenue 1 yr) + $13,250 (Implementation) Microsoft Dynamics 365 Customer Service Microsoft Dynamics 365 Customer Service enables organizations to deliver consistent, efficient, and intelligent customer engagement by unifying case management, automating workflows, and improving visibility across service operations. For Meristem Securities Limited, a leading financial services provider in Nigeria, Reliance Infosystems implemented Dynamics 365 Customer Service to replace fragmented, manual service processes across multiple business units with a centralized, governed, and scalable case management platform. The solution established a structured service delivery model across Experience Center, Wealth Management, Stockbroking, Trustees, and Registrars, ensuring every customer request is tracked, routed, and resolved within defined SLAs. Dynamics 365 Capabilities Powering End-to-End Case Lifecycle Automation Centralized Case ManagementIntelligent Case RoutingSLA Management and EnforcementWorkflow Automation with Power PlatformStructured Case Lifecycle ManagementDataverse-Driven Data Management Centralized Case Management All customer requests are now captured and managed in a single system, eliminating fragmented Outlook-based tracking and enabling end-to-end visibility across business units. Intelligent Case Routing Automated routing ensures cases are assigned to the right teams based on predefined rules, reducing manual intervention and improving resolution speed. SLA Management and Enforcement Built-in SLA tracking ensures first response and resolution timelines are monitored in real time, enabling proactive escalation before breaches occur. Workflow Automation with Power Platform Power Automate workflows streamline case creation, notifications, escalations, and approvals, removing manual dependencies from service operations. Structured Case Lifecycle Management A standardized case lifecycle ensures consistency in how requests are logged, processed, escalated, and closed across all business units. Dataverse-Driven Data Management Microsoft Dataverse provides a secure and structured data layer, ensuring consistency, governance, and scalability across all service entities. Enterprise Service Outcomes Enabled Unified Service Operations Meristem Securities achieved a single, centralized view of all customer service requests across multiple business units, eliminating siloed operations. Improved SLA Compliance Automated SLA tracking and escalation mechanisms significantly improved adherence to service timelines and reduced risk of missed commitments. Enhanced Operational Efficiency Automation of case creation, routing, and notifications reduced manual workload and improved service team productivity. Consistent Customer Experience Standardized workflows ensured consistent communication and service handling across all business units, improving trust. Scalable Service Foundation The platform provides a scalable architecture capable of supporting future enhancements, including advanced automation and AI. Measurable Impact The implementation delivered measurable improvements in customer service operations across Meristem Securities: Faster case response and resolution times through automated routing and workflows Improved SLA compliance with real-time monitoring and escalation controls Increased operational efficiency by eliminating manual case logging in Outlook Standardized service processes across multiple business units Enhanced management visibility through structured dashboards and case tracking “These improvements directly strengthened service reliability, operational discipline, and customer engagement consistency across the organization.” Social Impact The transformation improved the quality, speed, and consistency of customer service delivery for Meristem Securities’ clients, including retail investors, high-net-worth individuals, and institutional customers who rely on timely support for financial decision-making and portfolio management. By modernizing customer engagement processes, the solution enhanced trust and confidence in service interactions, ensuring customers receive faster resolution, more personalized responses, and improved visibility into their requests across channels. The initiative also strengthened operational reliability for frontline service teams by reducing manual workload and enabling more coordinated, efficient, and responsive customer support across Meristem’s financial services ecosystem. Approach and Delivery Methodology Reliance Infosystems executed a structured implementation approach aligned to Microsoft best practices: Approach and Delivery Methodology Reliance Infosystems executed a structured implementation approach aligned to Microsoft best practices: Discovery and Process Alignment Stakeholder workshops were conducted across all business units to map existing service processes and define a unified case management model. System Configuration & Foundation Setup Microsoft Dynamics 365 Customer Service environment was configured, including security roles, user access, and initial data migration for accounts and contacts. Solution Implementation Core service capabilities were deployed, including: automated case creation and routing, SLA configuration, Notification workflows, Case lifecycle definition. Validation and UAT Structured user acceptance testing ensured alignment with operational requirements and service expectations. Adoption and Enablement End-user training and post go-live support ensured smooth transition and adoption across all service teams. How Microsoft Technologies Enabled the Outcome Dynamics 365 Customer Service provided the foundational platform for centralized service operations, replacing fragmented manual processes with a unified case management system. Dataverse enabled secure, structured, and scalable data storage across all business units, ensuring consistency and governance. Power Platform automated critical workflows, including case creation, routing, notifications, and SLA enforcement, transforming previously manual processes into intelligent, rule-driven operations. Partner Value and Expertise Reliance Infosystems brought deep expertise in Microsoft Dynamics 365 Customer Service implementation within financial services environments, with strong capability in: Multi-business unit service architecture design SLA modeling and enforcement frameworks Workflow automation using Power Platform Financial services process standardization The engagement demonstrated Reliance’s ability to translate complex operational service structures into a scalable Microsoft-native customer engagement platform. Winner Summary Meristem Securities Limited modernized its fragmented customer service operations using Microsoft Dynamics 365 Customer Service, implemented by Reliance Infosystems. The solution unified case management across multiple business units, automated workflows, and enforced SLA tracking, resulting in improved response times, higher operational efficiency, and standardized service delivery across the organization.

Adehyemen Savings and Loan Case Study

Sophos XGS Firewall · Reliance Infosystems How Adehyeman Savings & Loans Strengthened Its Security with a Next-Generation Firewall Customer Stories Customers Adehyeman Savings and Loans Solution Sophos XGS Firewall Industry Financial Services Location Accra, Ghana. KEY OUTCOMES Real-time threat monitoring restored Fewer network attacks post-deployment Full traffic visibility achieved Overview A Trusted Financial Institution Serving Ghana Since 2005 Adehyeman Savings and Loans is a licensed non‑bank financial institution in Ghana, operating since 2005 after being licensed by the Bank of Ghana under the Non‑Bank Financial Institutions Law. It provides savings, deposit, and loan products to individuals, groups, SMEs, and micro‑entrepreneurs across Ghana. Their services include savings accounts, current accounts, fixed deposits, and various loan types such as salary loans, group loans, and business loans. They operate from their headquarters in Kokomlemle, Accra, with a wider presence of branches and micro‑lending offices designed to reach underserved communities and support microfinance and SME growth. The Challenge Closing Critical Security Gaps in a Regulated Environment As a financial service institution, Adehyeman Savings and Loans handles sensitive financial data daily. In such an environment, network security is not optional; it is foundational. However, underlying gaps in their infrastructure began to expose the institution to avoidable risks. A deeper review of their environment revealed several pressing concerns: Absence of a Next-Generation Firewall The existing firewall lacked modern capabilities required to detect and prevent advanced threats. Expired Firewall License The previous license had expired without notice, leaving the network without active updates and real-time threat intelligence. Limited Visibility and Control The IT team had insufficient insight into traffic patterns and potential vulnerabilities. Need for Professional Support The institution required a reliable technology partner capable of delivering structured implementation and ongoing support with a high degree of professionalism. “These gaps created uncertainty within the organization. The team struggled to manage their network efficiently and operated with growing concern about potential cyberattacks.” The Solution A Structured Security Upgrade Led by Reliance Infosystems Following a comprehensive assessment, Reliance Infosystems recommended deploying the Sophos XGS Firewall as the appropriate next-generation solution. The goal was to restore active protection, improve visibility, and establish a modern security foundation aligned with financial industry expectations. A deeper review of their environment revealed several pressing concerns: Configuration Backup A complete backup was taken from the legacy firewall to preserve configurations and reduce risk. Appliance Provisioning The new Sophos XGS appliance was provisioned and configured to align with Adehyeman’s operational requirements. Controlled Cutover A controlled cutover process was performed to transition from the old device to the new firewall. Policy Hardening Security policies were reconfigured and optimized to strengthen protection and improve network performance. THE RESULTS Measurable Security Gains and Operational Confidence The impact of the upgrade was immediate and tangible. Adehyeman Savings and Loans transitioned from a reactive security posture to a controlled and resilient environment. Key improvements included: Key improvements included: Reduced Network Attacks The organization experienced noticeably fewer attacks compared to previous periods. Restored Active Protection With a valid license and updated security intelligence, the network regained real-time threat monitoring. 360° Improved Visibility The IT team gained better oversight on traffic and policy management. 100% Operational Stability Reduced uncertainty allowed the team to focus on core business functions rather than security concerns. On a scale of 1 to 100, the institution rated the impact of the solution at 80, reflecting significant improvement across security, efficiency, and risk management. Continued support from Reliance Infosystems ensures that the system remains optimized and aligned with evolving threats. Looking Ahead A Stronger Security Foundation for Sustainable Growth Today, Adehyeman Savings and Loans operates with renewed confidence. Their infrastructure is supported by a modern firewall architecture capable of adapting to emerging cyber risks while supporting regulatory compliance. Rather than reacting to vulnerabilities, the organization now operates from a position of preparedness. The engagement did more than replace hardware; it established a long-term security foundation designed to protect customers, data, and institutional reputation. By the Numbers The Proof Is in the Results If your organization is operating on outdated protection or uncertain licensing status, now is the time to act. Engage our experts to assess your current environment and deploy a next-generation firewall that secures your operations with professionalism and precision. 100% Impact Score Security, efficiency & risk management improvement rated by the customer 4 Gaps Critical vulnerabilities closed No NGFW, expired licence, zero visibility, no support partner 0 Downtime During cutover Business continuity maintained throughout the entire deployment 24/7 Ongoing protection Real-time threat intelligence continuously active post-deployment Similar Stories View all skip render: ucaddon_post_grid

Pesa Sacco Case study

Customer Stories Pesa SACCO transforms service delivery through Microsoft 365adoption Customers Pesa SACCO Society Industry Financial Services Solution Migration To Microsoft 365 Location Nairobi, Kenya Overview Pesa SACCO Society is a licensed Non-Withdrawable Deposit-Taking Savings and Credit Co-operative regulated by the SACCO Societies Regulatory Authority (SASRA). Established in 1994 to serve De La Rue employees, the SACCO has since grown into an inclusive financial community with over 200+ members, dedicated to empowering individuals through savings mobilization and credit administration. As membership expanded and operations matured, so did the need for modern tools that could support secure communication, efficient collaboration, and reliable service delivery across Nairobi and beyond. Key Achievements Seamless Migration From legacy IMAP to Microsoft 365 Enhanced Collaboration Real-time teamwork across departments Improved Security SASRA-compliant data protection Mobile Productivity Work from anywhere, any device When Legacy Tools Hold You Back For years, Pesa SACCO operated on a legacy IMAP email system, which provided only the most basic form of communication. But as the organization grew, the limitations became unavoidable. Email Only, No True Collaboration IMAP offered email access but no shared calendars for scheduling, no contact syncing, no shared tasks, and no way for teams to collaborate in real time. Inefficient File Sharing and Document Management Without OneDrive or SharePoint, files were shared only through attachments, version control was difficult, and information was scattered across inboxes and devices. Poor Integration PesaSacco struggled with mobile synchronization, secure access across devices and centralized IT management. This made it difficult for staff to stay productive on the go, a critical need in today’s operations. “With communication siloed and systems disconnected, Pesa SACCO needed a modern, secure, and scalable solution.” A Strategic Alliance with Reliance Infosystems Recognizing that their outdated tools were limiting efficiency and growth, Pesa SACCO turned to Reliance Infosystems, a trusted Microsoft partner with deep expertise in guiding financial institutions through digital transformation. Reliance Infosystems worked closely with the SACCO team to understand their daily communication patterns, gaps in collaboration, security and compliance needs under SASRA, growth plans and technology expectations and IT management challenges across departments. The goal was not just email modernization, but a full shift to a connected, secure, cloud‑based productivity environment. In collaboration with Pesa SACCO leadership, the teams agreed on a complete transition to Microsoft 365, unlocking a modern workspace powered by integrated apps and robust security. The Transformative Impact Once Microsoft 365 went live, Pesa SACCO immediately felt the shift in how they communicated, collaborated, and served members. Integrated Email, Calendars, and Collaboration Teams could finally schedule meetings, share contacts, co-manage tasks and communicate in real time, all from a unified platform. Secure Cloud File Sharing and Acces With OneDrive and SharePoint, files could be shared securely, documents could be co-authored, version control became effortless and mobile access improved dramatically. This eliminated reliance on email attachments and third-party tools. More Productive, Connected Employees With modern apps and cloud access, staff could work from any device and any location with consistent performance. The entire SACCO gained operational flexibility. Centralized IT Management and Stronger Security Microsoft 365 equipped Pesa’s IT team with centralized control, better device and user management, built in compliance capabilities, multi-layer security protections This reduced IT overhead and enhanced data protection, critical in a regulated financial environment. A Future of Secure, Connected, and Scalable Operations With Microsoft 365 in place, Pesa SACCO is now positioned for smarter communication across departments, secure, compliant operations aligned with SASRA regulations, faster member service delivery, growth supported by modern, scalable tools, adoption of AI-powered productivity tools like Copilot and better governance and smoother workflows. Pesa SACCO is now equipped to support its expanding membership with confidence and efficiency. SASRA-compliant operations Scalable infrastructure AI-powered productivity Enhanced governance 200+ Members Empowered “Pesa SACCO is now equipped to support its expanding membership with confidence and efficiency.” Empower your organization with modern, secure, and connected productivity tools Ready to transform your operations like Pesa SACCO? Let our experts guide your digital transformation journey. Connect with our experts Similar Stories View all Daystar Case Study Daystar Power Streamlines Sales and Service Operations with AI-Driven CRM Business Problem Manual and… Read More Justrite Justrite Payroll Transformation Business Problem Justrite Limited ran key operations on legacy on-premise… Read More OVH Energy At the forefront of West Africa’s energy sector, OVH Energy takes pride in its role as a provider of… Read More No posts found

Coronation Capital Enhances Security and Compliance with Microsoft Intune. Customer Coronation Capital Industry Financial Industry Solution Microsoft Intune Region Lagos, Nigeria Coronation Capital is a leading investment management and financial services firm based in Lagos, Nigeria. As a key player in Africa’s evolving financial landscape, the company provides innovative investment solutions, strategic advisory, and capital-raising services to institutional and high-net-worth clients across diverse sectors. With a focus on integrity, performance, and long-term value creation, Coronation Capital is committed to driving economic growth through well-governed, future-forward financial strategies. Tackling Application and Device Management Challenges Coronation Capital was facing significant challenges in managing and securing a diverse array of employee devices and applications that accessed sensitive company data. With a combination of corporate-owned and personal devices used across the organization, as well as a variety of applications critical to daily operations, enforcing consistent security policies and ensuring data integrity became a complex and pressing issue. These challenges led to: Inconsistent Security Policies The lack of standardized management across both devices and applications created gaps in enforcing security protocols, leaving the company vulnerable to data breaches and cyber threats. Exposure to Data Breaches The inconsistent management of devices and applications meant that employees could access sensitive information from less secure environments, increasing the risk of accidental or intentional data exposure. Compliance Risks With various devices, applications, and inconsistent security practices, Coronation Capital struggled to ensure compliance with local and international data protection regulations, such as GDPR and Nigeria’s Data Protection Regulations, jeopardizing both legal compliance and reputation. Operational Inefficiencies Managing a diverse mix of devices and applications without a unified security framework created operational inefficiencies, as IT teams were forced to apply ad-hoc solutions that lacked scale and consistency. To address these concerns, Coronation Capital sought a comprehensive solution that would provide both device and application management, enforce security policies, and safeguard sensitive data from unauthorized access across the organization’s entire digital landscape. A Strategic Partnership for Next Level Cyber Defense Recognizing the urgency of addressing their device and application management and security challenges, Coronation Capital partnered with Reliance Infosystems to embark on a transformative journey. Leveraging Microsoft Intune, we implemented a comprehensive security and management strategy that ensured seamless integration, enhanced security protocols, and consistent compliance across all employee devices and applications, empowering Coronation Capital to mitigate risks and protect sensitive company data. The Transformative Impact Through the implementation of Microsoft Intune and a strategic partnership with Reliance Infosystems, Coronation Capital realized several key benefits: 01 Enhanced Device and Application Security Through the implementation of Microsoft Intune and a strategic partnership with Reliance Infosystems, Coronation Capital realized several key benefits: 02 Streamlined Device and Application Management The ability to remotely configure, monitor, and manage both corporate-owned and personal devices, as well as applications, improved operational efficiency and reduced IT overhead. 03 Improved Compliance Microsoft Intune enabled better compliance with industry regulations, providing the necessary tools to ensure that security and privacy standards were consistently met across both devices and applications. 04 Seamless User Experience Employees experienced a smooth and secure environment for using both devices and applications, with minimal disruption to their daily workflows while maintaining compliance. 05 Reduced Risk of Data Loss With secure data access controls and the ability to remotely wipe devices and applications, Coronation Capital significantly reduced the potential for data loss or theft. These benefits positioned Coronation Capital to operate more securely and efficiently, enhancing their overall productivity and mitigating potential risks. Looking Ahead: A Future of Secure and Efficient Growth The partnership between Coronation Capital and Reliance Infosystems, powered by Microsoft Intune, marked a pivotal step in the firm’s commitment to innovation, security, and operational excellence. By integrating both device and application management, Coronation Capital has established a secure, unified platform that enhances employee productivity while safeguarding sensitive data. With a streamlined approach to both device and application management, Coronation Capital is now equipped to support a mobile and agile workforce, ensuring security and compliance across the entire technology ecosystem. Take the first step toward securing your organization’s digital future. Partner with Reliance Infosystems to implement comprehensive cybersecurity solutions that safeguard your business from evolving threats. Contact us today to begin your journey toward stronger, smarter protection. Book a Session Similar Stories view all Stanbic Bank Ghana Stanbic Bank Ghana proudly stands as a key constituent of… Read More NNFEMS NNFEMs Group is a prominent Nigerian company dedicated to serving… Read More CAP PLC Copilot CAP PLC Streamlines Finance Operations with Copilot for Microsoft 365… Read More Load More

Victoria Commercial Bank

Enhancing Data-Driven Decision Making with Microsoft Fabric for Victoria Commercial Bank Customer Stories Customer Name: Victoria Commercial Bank Industry: Finance Solution: Microsoft Fabric Location/Country: Nairobi, Kenya. Partner: Reliance Infosystems Overview Victoria Commercial Bank (VCB) is a private bank established initially as Victoria Finance Company, a non-bank financial institution (NBFI). In 1996, following the issuance of a banking license by the Central Bank of Kenya, the company rebranded to Victoria Commercial Bank. VCB focuses on serving large corporations and high-net-worth clients and offers personal banking services to the employees of its corporate clients. Victoria Commercial Bank (VCB) sits on the throne of corporate governance in Kenya. Its position in private banking sets the pace for other banks to redefine their banking processes through digital technology. The bank is bound by its resolute dedication to delivering exceptional service and building lasting relationships and is also driven by its vision to establish new benchmarks in the financial industry, consistently elevating the value they provide to their clients and the communities served. Despite well-thought-out plans and execution, VCB experienced challenges in managing banking processes efficiently and they required the professional guidance of digital transformation experts. Where it Hurt Data is the oil which turns the wheels of banking. As the bank grew and took on more users, VCB began to struggle with data ingestion and management. There were challenges with streamlining data ingestion from various sources and this impacted the data quality and consistency. The existing data infrastructure was unable to support the growing data volumes. The inadequate scalability affected optimal performance of daily activities. In addition to these shortcomings, VCB struggled with inefficient data analysis processes that hindered the ability to generate timely and actionable insights, affecting their data analysis and reporting. A final obstacle was the lack of visibility into customer behaviour. The team was unable to secure customer retention as the lack of insight into churn patterns hindered proactive measures for customer loyalty. The Paradigm Shift Victoria Commercial Bank knew these challenges had to be mitigated and they entrusted their digital transformation journey to Reliance Infosystems. Our team of experienced hands, versatile portfolio, international recognition and presence were more than sufficient to convince the financial giant that their digital future was assured with Reliance Infosystems as their trusted partner. This turned out to be a great decision as their processes were optimized to easily scale in today’s business landscape. Embracing Transformation The Reliance team took VCB on a seamless digital transformation journey to resolve their disparate data sources, inefficient data management and limited capabilities for advanced data analytics. We deployed and implemented Microsoft Fabric, a robust data warehousing solution, to provide scalability thus improving the overall performance and granting limitless insight into customer behaviour. Microsoft Fabric, which is a comprehensive cloud-based data platform, helped to simplify the bank’s data management and analytics. It supported every stage of the company’s data lifecycle, reduced data complexities, and was useful across multiple departments. Fabric makes it easy to facilitate decision-making decisions through the power of advanced analytics and machine learning. All these are further achieved through the seamless collaboration it offers the relevant team, integrating with Power BI, end-to-end services, and the support for open data formats. The successful deployment of Microsoft Fabric ushered in a unified data platform. VCB was able to streamline data ingestion, ensure scalability and enhance data quality. This enabled data scientists to access and analyze customer data efficiently, identify churn patterns, and develop predictive models. The integration with Power BI facilitated real-time insights, improving decision-making and customer retention strategies. The Sunrise Victoria Commercial Bank, through Microsoft Fabric, now experience improved daily activities all around. From improved data quality to higher data accuracy and consistency, deeper visibility into customer behaviour and churn patterns to implement proactive measures to retain customers, interactive reporting and analytics, and more, the bank can better satisfy customers, supporting its goal to deliver exceptional service and build lasting relationships while championing the path to digital banking. Key Metrics 35% increase in data processing time 42% enhanced data analysis capability 65% improved productivity 40% increased scalability 45% strengthened security and compliance The Sunrise “We are writing to express our gratitude and appreciation for your excellent work in conducting the Microsoft Fabric proof of concept (POC) for our organization. We were impressed by your professionalism, expertise, and responsiveness throughout the POC period. You demonstrated the capabilities and benefits of Microsoft Fabric in various scenarios and use cases and answered all our questions and concerns with clarity and confidence. Thank you for the valuable feedback and suggestions on how to optimize our IT infrastructure and operations with Microsoft Fabric. As a result of the successful POC, we are now convinced that Microsoft Fabric is the right solution for our organization. We are looking forward to moving to the next phase of the project, which is the implementation and deployment of Microsoft Fabric across our enterprise. We look forward to other alignment sessions so we can continue our fruitful collaboration with you and your team in this endeavor. Thank you once again for your outstanding service and support and we will get back our team availability for the next sessions”. – Mukunda Patel CISO – Upper Hill branch – VCB Unlock the Power of Tailored Innovation Interested in getting ahead of the competition with advanced technologies? Book a free session with our specialists. Similar Stories view all Ventrae Ventrae Integrated Service Limited, a renowned financial institution that provides… Read More Bureau of Public Entreprises Customer Stories Empowering Bureau of Public Enterprises with Superior Security… Read More Daystar Daystar Energy Optimises Employee Performance and Supply Chain Management Industry… Read More Load More

Overview Capabilities Outcomes Impacts Approach Financial Services Security Strengthens Financial Market Security Operations with Microsoft Sentinel Unified SIEM and Automated Threat Response Implementing a centralized Microsoft Sentinel SIEM platform to unify hybrid security monitoring, automate incident response, and enhance regulatory-grade visibility across FMDQ’s financial market infrastructure. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE IMPACT THE CHALLENGE A Mandatory Security Transformation Before Tenant Exit FMDQ Group PLC, Nigeria’s leading financial market infrastructure operator, lacked unified security visibility across its hybrid environment — leaving critical trading, clearing, and settlement platforms exposed to undetected threats and regulatory audit gaps.. 1No centralized visibility across hybrid IT and financial systems 2Incident detection times of 3–5 days leaving threats undetected 3Compliance gaps with SEC Nigeria and CBN monitoring requirements THE SOLUTION A Centralized Microsoft Sentinel SIEM and Automated SOC Reliance Infosystems deployed Microsoft Sentinel as a centralized cloud-native SIEM across FMDQ’s hybrid environment, integrating 15+ data sources, deploying 30+ KQL detection rules, and automating 60% of incident response workflows. 1Microsoft Sentinel unified monitoring across 15+ security data sources 230+ KQL analytics rules for financial-sector threat detection 360% of routine incidents automated via Azure Logic Apps playbooks Business Impact Business Impact. The engagement delivered measurable transformation across security operations, compliance, and threat visibility for FMDQ’s financial infrastructure.. 1Reduced incident detection time from 3–5 days to under 15 minutes 2Deployed 30+ custom KQL detection rules for financial threat scenarios 3Achieved unified visibility across cloud and on-premises infrastructure < 0 min Detection Time 0 + Data Sources Integrated 0 + KQL Detection Rules 0 % Incidents Automated CASE STUDY overview Microsoft 365 Security and Zero Trust Architecture Industry Financial Services Country Nigeria Nomination Category Security FMDQ Group PLC, Nigeria’s leading financial market infrastructure operator, partnered with Reliance Infosystems to design and implement a centralized Security Information and Event Management (SIEM) solution using Microsoft Sentinel. The engagement delivered unified security visibility across FMDQ’s hybrid environment, enabling real-time monitoring, detection, and response to cyber threats across critical financial systems including trading, clearing, and settlement platforms. The solution significantly improved FMDQ’s security operations maturity, reducing detection and response times while strengthening compliance with strict regulatory requirements from the Securities and Exchange Commission (SEC) Nigeria and other financial oversight bodies. “Together, these capabilities transformed FMDQ’s security operations from reactive investigation to proactive, automated threat detection and response.” How Microsoft Technologies Enabled the Outcome Reliance Infosystems Zero Trust Capabilities Enabling Secure Tenant Separation Capabilities SIEM & SOAR Microsoft Sentinel SIEM and SOAR Platform Log Integration Multi-Source Log Integration Threat Detection Advanced Threat Detection Engineering Automation Automated Incident Response Hybrid Visibility Hybrid Security Visibility Identity & Security Security and Identity Integration Workload Protection Workload Protection and Threat Intelligence Secrets Management Secure Secrets and Configuration Management SIEM & SOAR Microsoft Sentinel SIEM and SOAR Platform Microsoft Sentinel was deployed as the centralized cloud-native SIEM, enabling real-time correlation of security events across hybrid systems. Log Integration Multi-Source Log Integration Over 15 data sources were onboarded, including Microsoft Entra ID, Microsoft 365, Defender for Endpoint, firewall logs, Windows event logs, Azure platform logs, and on-premises Active Directory. Threat Detection Advanced Threat Detection Engineering More than 30 KQL-based analytics rules were implemented to detect financial-sector threats such as suspicious sign-ins, brute-force attacks, data exfiltration, and anomalous activity. Automation Automated Incident Response Azure Logic Apps enabled automated workflows for ticketing, alert enrichment, and security notifications, reducing manual SOC intervention. Hybrid Visibility Hybrid Security Visibility Azure Arc extended monitoring to on-premises infrastructure, ensuring full hybrid environment coverage without system migration. Identity & Security Security and Identity Integration Microsoft Entra ID and Microsoft 365 Defender provided identity and email threat signals for enriched security correlation. Workload Protection Workload Protection and Threat Intelligence Microsoft Defender for Endpoint and Defender XDR enabled endpoint-level visibility and correlated attack-chain analysis across systems. Secrets Management Secure Secrets and Configuration Management Azure Key Vault ensured secure storage and management of sensitive credentials and security artifacts. Enterprise Security Outcomes Enabled by Microsoft Technologies 01 Unified Security Visibility FMDQ achieved centralized monitoring across hybrid IT and financial systems for the first time. 02 Faster Threat Detection and Response Detection time reduced from 3–5 days to under 15 minutes through automated analytics and correlation. 03 Automated SOC Operations Approximately 60% of routine incidents were automatically handled through playbooks and Logic Apps. 04 Improved Regulatory Compliance Enhanced ability to demonstrate continuous monitoring and incident response to SEC Nigeria and CBN. 05 Enhanced Threat Intelligence Correlation Multi-AZ deployment improved availability and reduced risk of service disruption. 05 Reduced Operational Burden Automation reduced manual log analysis and improved SOC efficiency. Business Impact The engagement delivered measurable transformation across security operations, compliance, and threat visibility for FMDQ’s financial infrastructure. < 0 min Detection Time 0 + Data Sources Integrated 0 + KQL Detection Rules 0 % Incidents Automated Reduced incident detection time from 3–5 days to under 15 minutes Deployed 30+ custom KQL detection rules for financial threat scenarios Achieved unified visibility across cloud and on-premises infrastructure Strengthened compliance posture for SEC Nigeria and CBN requirements Enhanced endpoint, identity, and cloud correlation across security operations Onboarded 15+ security data sources across hybrid environment Automated response for approximately 60% of routine security incidents Identified and remediated 12 previously unknown security issues Improved executive and SOC visibility through real-time dashboards Established a scalable, cloud-native SOC foundation using Microsoft Sentinel Social Impact The project strengthened trust, stability, and security across Nigeria’s capital market ecosystem by enhancing the cyber resilience of FMDQ Group PLC, a systemically important financial market infrastructure provider that underpins trading, clearing, settlement, and capital flow activities affecting banks, investors, regulators, and market participants. By improving real-time threat detection and response across critical systems, FMDQ is better positioned to safeguard the digital platforms used by financial institutions, institutional investors, fintech partners, and regulatory bodies, ensuring safer and more reliable market operations. This reinforces confidence among stakeholders who depend on uninterrupted and secure financial market infrastructure for economic activity and investment decisions. The transformation also contributes to broader economic stability and financial system resilience, reducing the risk of cyber disruptions that could impact liquidity, transaction processing, or market transparency. In doing so, it supports a more secure environment for businesses, issuers, and everyday participants indirectly connected to capital market activities through pensions, investments, and corporate financing structures. Overall, the initiative strengthens the foundations of a trusted, secure, and resilient financial ecosystem in Nigeria, where critical market infrastructure can operate with greater assurance, transparency, and continuity. Approach and Delivery Methodology Reliance Infosystems delivered the engagement using a structured four-phase security transformation approach. 01 Scoping and Architecture Design Defined SIEM requirements, mapped data sources, and designed Sentinel architecture aligned with regulatory needs. 02 Data Onboarding and Integration Connected 15+ log sources including Azure, Microsoft 365, firewall systems, and on-premises infrastructure via Azure Arc. 03 Detection and Automation Engineering Built and tuned 30+ KQL analytics rules and deployed automated playbooks using Azure Logic Apps. 04 Operationalization and Handover Conducted parallel run, SOC training, KQL enablement, and full documentation handover for sustained operations. Microsoft Technologies Used Microsoft Sentinel Microsoft Defender for Endpoint Microsoft Defender XDR Microsoft Entra ID Azure Monitor Log Analytics Workspace Azure Logic Apps Azure Arc Azure Key Vault Azure Security Analytics (KQL-based detection) How Microsoft Technologies Enabled the Outcome 01 Microsoft Sentinel Microsoft Sentinel unified all security telemetry into a single cloud-native SIEM, eliminating fragmented log systems and enabling real-time threat detection. 02 KQL-based analytics KQL-based analytics enabled precise detection of financial-sector attack patterns, significantly improving detection accuracy and speed. 03 Azure Logic Apps Azure Logic Apps automated incident response workflows, reducing SOC workload and improving operational efficiency. 04 Azure Arc Azure Arc extended monitoring to on-premises systems without migration, ensuring complete hybrid visibility. 05 Microsoft Defender XDR Microsoft Defender XDR enriched security insights by correlating endpoint, identity, and cloud signals into unified incident views. 05 Transformed FMDQ’s Together, these capabilities transformed FMDQ’s security operations from reactive investigation to proactive, automated threat detection and response. Partner Value and Expertise Reliance Infosystems delivered deep expertise in Microsoft Sentinel architecture, SOC automation, and financial-sector cybersecurity compliance. Key strengths included: 1 Microsoft Sentinel SIEM architecture and deployment 2 Security operations engineering using KQL 3 SOC automation and Logic Apps orchestration 4 Hybrid security integration using Azure Arc 5 Financial-sector cybersecurity compliance alignment Winner Summary FMDQ Group partnered with Reliance Infosystems to implement a centralized Microsoft Sentinel SIEM platform that unified security monitoring across its hybrid financial infrastructure. The solution integrated over 15 data sources, automated incident response, and deployed advanced threat detection rules tailored to financial-sector risks. The transformation reduced threat detection time from days to minutes, improved regulatory compliance, and established a modern, cloud-native security operations foundation.

Menu Microsoft Azure Capabilities Measurable Impact Approach Used Technologies Used NAFDAC Modernizes National Regulatory Systems with Secure Azure Cloud Migration for Mission-Critical Public Health Services Building a secure, scalable, and compliant Azure cloud foundation for NAFDAC’s Regulatory Information Management System (RIMS), enabling resilient public health regulation and real-time digital service delivery across Nigeria Read the full story The Challenge The Solution The Impact Legacy Infrastructure Fragmented Systems Security Gaps Aging on-premises systems limiting national regulatory capability NAFDAC’s critical Regulatory Information Management System (RIMS) operated on fragmented legacy infrastructure, creating availability risks, security vulnerabilities, and barriers to real-time regulatory service delivery across Nigeria. Azure Cloud Migration Zero Trust Security Container Modernization Secure Azure cloud foundation for RIMS and public health services Reliance Infosystems migrated RIMS onto Microsoft Azure, deploying Azure VMs, Container Registry, VPN Gateway, Entra ID, and Defender for Cloud — establishing a fully compliant, cloud-native regulatory platform in the Azure South Africa North region. 99.99% Uptime 100% Cloud-Native Zero Trust Enforced 99.99% availability target for mission-critical public health systems The modernized platform delivers 99.99% availability for regulatory systems, 100% cloud-native access for public portals, continuous compliance monitoring, and a strengthened security posture — protecting public health regulation for millions of Nigerians. CASE STUDY Industry Financial Services Customer NAFDAC Category Migrate & Modernize Your Estate Category $25,000 Microsoft Azure Cloud Transformation The National Agency for Food and Drug Administration and Control (NAFDAC) is Nigeria’s apex public health regulatory authority responsible for ensuring the safety of food, drugs, cosmetics, medical devices, and related products across the country. To modernize its digital regulatory operations and improve service delivery, NAFDAC partnered with Reliance Infosystems to migrate and modernize its critical Online Regulatory Information Management System (RIMS) onto Microsoft Azure. The engagement established a secure, scalable, and compliant cloud environment hosted in the Azure South Africa North region, enabling 100% cloud-native availability for public-facing regulatory portals while strengthening operational resilience and security governance across national regulatory systems. Azure Cloud Platform Capabilities Enabling Transformation Azure Virtual Machines Compute Modernization Azure Container Registry Modern Application Delivery Azure Virtual Network & NSGs Network Security Azure VPN Gateway Hybrid Connectivity Microsoft Entra ID Identity & Access Management Microsoft Defender for Cloud Security & Compliance Azure RBAC & Private Endpoints Governance & Access Control COMPUTE MODERNIZATION Azure Virtual Machines Core RIMS application workloads were deployed on high-performance Azure Virtual Machines with premium managed disks, ensuring reliability and consistent processing performance for national regulatory operations. MODERN APPLICATION DELIVERY Azure Container Registry Secure container image storage and deployment enabled modular application updates and improved release agility for regulatory services, supporting near real-time deployment cycles. NETWORK SECURITY Azure Virtual Network & NSGs A fully isolated network architecture with strict segmentation and traffic control between application tiers prevents unauthorized lateral movement across the entire regulatory platform. HYBRID CONNECTIVITY Azure VPN Gateway Secure IPsec/IKE encrypted tunnels bridge Azure and on-premises systems with VPN-only administrative access, eliminating any public internet exposure for management operations. IDENTITY & ACCESS MANAGEMENT Microsoft Entra ID Unified hybrid identity management delivers centralized authentication, MFA enforcement, and stronger access governance across both cloud and on-premises environments. SECURITY & COMPLIANCE Microsoft Defender for Cloud Continuous security posture management, vulnerability assessment, and regulatory compliance monitoring ensures Zero Trust enforcement across all workloads. GOVERNANCE & ACCESS CONTROL Azure RBAC & Private Endpoints Role-Based Access Control and Private Endpoints enforce least-privilege policies and eliminate public internet exposure for all management plane operations. Enterprise Outcomes Enabled by Microsoft Azure Secure Cloud-First Regulatory Platform NAFDAC transitioned from fragmented legacy infrastructure to a secure, cloud-native regulatory system capable of supporting national-scale public health operations. Improved System Availability and Resilience RIMS was modernized to support highly available regulatory operations targeting 99.99% platform availability with improved uptime and failover resilience. Stronger Security and Compliance Posture Zero Trust architecture and continuous monitoring strengthened alignment with NDPR and public sector governance requirements across all workloads. Faster Application Deployment Cycles Containerized deployment enabled faster release cycles and improved responsiveness of regulatory services to evolving national demands. Secure Hybrid Connectivity Encrypted VPN integration ensured secure, audited communication between NAFDAC on-premises systems and the Azure cloud environment. Business Impact The transformation delivered significant measurable improvements to Nigeria’s national regulatory infrastructure: 99.99% platform availability target for mission-critical regulatory systems Near real-time application deployment using Azure Container Registry Eliminated dependency on fragmented legacy infrastructure environments Strengthened data protection and compliance alignment with NDPR and NITDA standards Enabled scalable architecture to support fluctuating national and international demand 100% cloud-native availability for public-facing regulatory portals 100% infrastructure monitoring coverage with continuous compliance visibility Improved regulatory service continuity for millions of Nigerian citizens Reduced operational risk for critical national health regulatory systems “These outcomes collectively establish NAFDAC as a cloud-first government agency, strengthening Nigeria’s public health regulatory infrastructure for years to come.” Approach and Delivery Methodology Reliance Infosystems followed an agile, structured modernization approach aligned with Microsoft Cloud Adoption Framework principles. Discovery and Assessment Evaluated RIMS application dependencies, infrastructure topology, and governance requirements to define a secure, compliant migration path. Azure Foundation Setup Established subscription structure, RBAC policies, governance controls, and naming conventions aligned with Microsoft Cloud Adoption Framework. Network and Hybrid Connectivity Deployment Implemented secure Azure Virtual Network architecture and VPN Gateway integration to bridge Azure and NAFDAC on-premises systems. Workload Migration and Container Enablement Deployed application workloads on Azure Virtual Machines and Azure Container Registry with secure configurations and hardened access controls. Security and Compliance Integration Onboarded Microsoft Defender for Cloud for continuous monitoring, threat protection, MFA validation, and compliance against public sector standards. Validation and Production Cutover Conducted rigorous testing, vulnerability assessments, MFA validation, and a controlled go-live ensuring zero downtime for national regulatory services. How Microsoft Technologies Enabled the Outcome Azure Virtual Machines and Container Registry enabled separation and modernization of application workloads, improving scalability and deployment speed. Azure Virtual Network and NSGs ensured strict segmentation and secure traffic flow across the entire regulatory platform. Azure VPN Gateway provided secure encrypted hybrid connectivity bridging on-premises NAFDAC systems to Azure. Microsoft Entra ID centralized identity management and strengthened access control policies with MFA enforcement. Microsoft Defender for Cloud enabled continuous security monitoring and compliance enforcement across the environment. Partner Value and Expertise Reliance Infosystems delivered deep expertise across critical Azure and public sector domains: Azure migration and modernization architecture Public sector regulatory system transformation Containerized application deployment models Hybrid cloud connectivity and secure networking Zero Trust security implementation Microsoft Defender for Cloud security operations Reliance Infosystems delivered deep expertise across critical Azure and public sector domains: The engagement leveraged Microsoft AMM (Azure Migration and Modernization) program and Well-Architected Framework principles to ensure secure, scalable, and cost-optimized delivery. Microsoft Technologies Used A comprehensive stack of Azure services and Microsoft security capabilities delivered this secure, resilient regulatory platform. Azure Virtual Machines Azure Container Registry Azure Virtual Network Azure Network Security Groups Azure VPN Gateway Microsoft Entra ID Microsoft Defender for Cloud Azure Role-Based Access Control (RBAC) Azure Private Endpoints Azure Diagnostics and Monitoring Services Winner Summary NAFDAC partnered with Reliance Infosystems to modernize its Regulatory Information Management System on Microsoft Azure, creating a secure, scalable, and compliant cloud platform. The solution enabled 100% cloud-native availability for public regulatory services, strengthened security through Zero Trust architecture, improved deployment agility, and enhanced national regulatory resilience supporting public health protection across Nigeria.

MTN Ghana - Project Nephos

Overview Capabilities Outcomes Impacts Approach Telecommunications and media Migrate & Modernize Your Estate Modernizes and Secures Enterprise Application Landscape on Microsoft Azure to Enable Scalable, Resilient, Cloud-Native Digital Services Rearchitecting MTN Ghana’s enterprise applications into a secure, scalable, and cloud-native Azure platform using AKS, microservices, and modern DevOps to improve agility, resilience, and service delivery across critical digital systems. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE impact THE CHALLENGE Legacy Monolithic Systems Limiting Digital Growth MTN Ghana’s critical Business Support Systems (BSS) and Operations Support Systems (OSS) were built on legacy and monolithic architectures, limiting scalability, deployment agility, and performance across its growing digital services ecosystem 1Legacy BSS/OSS systems constraining operational agility 2Monolithic architecture preventing rapid service delivery 3Performance and scalability constraints on high-traffic platforms THE SOLUTION A Fully Governed Zero Trust Security Architecture Reliance Infosystems modernized and rearchitected MTN Ghana’s enterprise application ecosystem under Project Nephos — migrating critical workloads into a secure, containerized microservices environment on Microsoft Azure. 1AKS-powered microservices for elastic enterprise workload scaling 2Automated CI/CD pipelines via Azure DevOps and GitHub 3Zero Trust security with Microsoft Defender for Cloud and Sentinel THE IMPACT Business Impact Project Nephos delivered measurable transformation across MTN Ghana’s enterprise application landscape. 1Modernized 9+ enterprise applications including MADAPI, myMTN Next-Gen, MTN One, Ventas, and others. 2Improved application availability through multi-AZ resilient architecture. 3Improved system performance through caching and optimized database architecture. + 0 Enterprise Apps Modernized $ 0 M Revenue (USD) 0 Azure Technologies 0 Delivery Phases CASE STUDY overview Microsoft 365 Security and Zero Trust Architecture Industry Telecommunications Country Ghana Nomination Category Data Security & Governance | Security MTN Ghana, a leading telecommunications and digital services provider in West Africa and part of the MTN Group, partnered with Reliance Infosystems to modernize and rearchitect its enterprise application ecosystem under Project Nephos. The initiative focused on transforming critical Business Support Systems (BSS) and Operations Support Systems (OSS), alongside key customer-facing and enterprise platforms, into a modern Azure-based cloud architecture. The solution enabled MTN Ghana to migrate from legacy and monolithic systems into a secure, scalable, and containerized microservices environment, improving performance, operational resilience, and delivery speed across its digital services ecosystem. “Together, these services enabled MTN Ghana to transition into a modern, secure, and scalable cloud-native enterprise platform.” How Microsoft Technologies Enabled the Outcome · Reliance Infosystems Reliance Infosystems < Zero Trust Capabilities Enabling Secure Tenant Separation Capabilities AKS & Containers Azure Kubernetes Service (AKS) Modernization Microservices Microservices Architecture Enablement Environments Multi-Environment Deployment Model Traffic & Networking Global Traffic Management and Networking Data & Caching Data and Caching Layer Modernization API & Integration Secure API and Integration Layer Security Security and Governance Framework DevOps DevOps and Automation Hybrid Connectivity Hybrid Connectivity and Networking Architecture AKS & Containers Azure Kubernetes Service (AKS) Modernization AKS was implemented as the core container orchestration platform for enterprise workloads, enabling microservices deployment, scaling, and lifecycle management across multiple applications. Microservices Microservices Architecture Enablement Legacy applications were replatformed and refactored into distributed microservices, improving scalability, maintainability, and deployment flexibility. Environments Multi-Environment Deployment Model Dev, SIT, UAT, and Production environments were implemented with standardized governance and deployment pipelines. Traffic & Networking Global Traffic Management and Networking Azure Front Door and Application Gateway with WAF enabled secure global routing, traffic distribution, and protection for high-traffic applications. Data & Caching Data and Caching Layer Modernization Azure Database for PostgreSQL, MySQL Flexible Server, Cosmos DB (MongoDB API), and Azure Cache for Redis improved transactional performance and reduced latency. API & Integration Secure API and Integration Layer Azure Service Bus, API-led architecture, and containerized integration services enabled reliable communication between systems and third-party platforms. Security Security and Governance Framework Microsoft Defender for Cloud, Microsoft Sentinel, Microsoft Entra ID, Azure Key Vault, and Azure Policy ensured a secure-by-design and compliant cloud environment. DevOps DevOps and Automation Azure DevOps and GitHub enabled CI/CD automation, GitOps practices, and standardized release management across all environments. Hybrid Connectivity Hybrid Connectivity and Networking Architecture Hub-and-spoke architecture enabled secure segmentation of workloads with centralized governance and controlled hybrid connectivity. Enterprise Security Outcomes Enabled by Microsoft Technologies 01 Scalable Digital Platform AKS enabled elastic scaling of mission-critical applications during peak demand periods. 02 Improved Application Performance Caching and optimized database services significantly reduced latency and improved transaction throughput. 03 Faster Time-to-Market CI/CD pipelines enabled rapid deployment cycles across multiple enterprise applications. 04 Enhanced Security Posture Zero Trust architecture and centralized monitoring improved threat visibility and reduced exposure. 05 Improved Operational Resilience Multi-AZ deployment improved availability and reduced risk of service disruption. 06 Standardized Cloud Operating Model Unified DevOps and architecture governance improved consistency across all workloads. Business Impact Project Nephos delivered measurable transformation across MTN Ghana’s enterprise application landscape. + 0 Enterprise Apps Modernized $ 0 M Revenue (USD) 0 Azure Technologies 0 Delivery Phases Modernized 9+ enterprise applications including MADAPI, myMTN Next-Gen, MTN One, Ventas, and others Improved application availability through multi-AZ resilient architecture Improved system performance through caching and optimized database architecture Improved security posture through Zero Trust and centralized monitoring Reduced operational friction through containerized workloads and microservices architecture Enabled elastic scaling for high-traffic digital platforms across Ghana’s national telecom infrastructure Reduced deployment cycles from manual processes to automated CI/CD pipelines Established standardized Dev, SIT, UAT, and Production environments Enabled secure API-driven integration across internal and external systems Strengthened foundation for future digital innovation and service expansion Social Impact The initiative strengthened trust, security, and digital resilience across Ghana’s economy by improving the protection of critical cloud services relied upon by millions of individuals, businesses, and public institutions every day. Its impact extends across customers, employees, fintech partners, and enterprises, reinforcing confidence in the secure delivery of connectivity, mobile money, and digital services while supporting national digital stability. Approach and Delivery Methodology Reliance Infosystems followed a structured Cloud Architecture Review Board (CARB) methodology across six delivery phases. 01 Assessment and Discovery Analyzed legacy BSS/OSS systems, application dependencies, and performance constraints. 02 Cloud Architecture Design Designed a hub-and-spoke Azure landing zone with security, networking, and governance controls. 03 Application Modernization Replatformed and refactored applications into microservices and containerized workloads using AKS. 04 DevOps Enablement Implemented CI/CD pipelines using Azure DevOps and GitHub for automated deployment across environments. 05 Security and Integration Layer Integrated identity, API management, and secure connectivity using Entra ID, Service Bus, and hybrid networking. 06 Testing and Optimization Conducted performance validation, load testing, and environment stabilization before production cutover. Microsoft Technologies Used Azure Kubernetes Service (AKS) Azure Virtual Machines & Scale Sets Azure Front Door Azure Application Gateway (WAF) Azure Database for PostgreSQL Flexible Server Azure Database for MySQL Flexible Server Azure Cosmos DB (MongoDB API) Azure Cache for Redis Azure Service Bus Azure API Management Azure Container Registry Azure DevOps GitHub Microsoft Entra ID Azure Key Vault Azure Policy Azure Firewall Azure Private Link & Private Endpoints Azure DNS Private Resolver Microsoft Defender for Cloud Microsoft Sentinel Azure Monitor Azure Blob Storage How Microsoft Technologies Enabled the Outcome 01 Azure Kubernetes Azure Kubernetes Service enabled scalable microservices deployment across enterprise applications, improving agility and performance under peak demand. 02 Azure Front Door Azure Front Door and Application Gateway ensured global traffic optimization and secure access to customer-facing platforms. 03 Azure databases Azure databases and Redis caching significantly improved transaction speed and reduced application latency. 04 Azure DevOps and GitHub Azure DevOps and GitHub enabled automated CI/CD pipelines, reducing release time and improving deployment consistency. 05 Microsoft Defender Microsoft Defender for Cloud and Microsoft Sentinel strengthened security visibility and enabled proactive threat detection across workloads. Partner Value and Expertise Reliance Infosystems delivered deep expertise in enterprise cloud architecture, microservices modernization, and telecom-scale Azure deployment. Reliance Infosystems delivered deep expertise in: 1 Enterprise cloud architecture and Azure landing zone design 2 Microservices and containerized application modernization 3 Telecom-scale AKS workload engineering 4 API-led integration and hybrid connectivity 5 DevOps automation and GitOps implementation 6 Security architecture and Zero Trust design Winner Summary MTN Ghana partnered with Reliance Infosystems to modernize its enterprise application landscape using Microsoft Azure. The transformation rearchitected critical BSS and OSS systems into scalable microservices hosted on Azure Kubernetes Service, enabling improved performance, operational resilience, and faster service delivery. The solution established a secure, cloud-native foundation with automated DevOps, global traffic management, and advanced security controls, positioning MTN Ghana for continuous digital innovation and scalable growth.

Telecel Ghana Limited

Overview Capabilities Outcomes Impacts Approach Telecommunications Data Security & Governance AI Business Solutions Establishes Zero Trust Security Foundation with Microsoft 365 to Enable Secure Tenant Separation and Operational Independence Enabling secure tenant separation from Vodafone global infrastructure through a fully governed Zero Trust security architecture powered by Microsoft Entra ID, Intune, Microsoft Purview, and Microsoft Defender XDR. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE CHALLENGE A Mandatory Security Transformation Before Tenant Exit Telecel Ghana required a complete security overhaul as a prerequisite to separating from the Vodafone global Microsoft 365 tenant. Vodafone’s migration governance framework mandated a fully operational, enterprise-grade security posture before any data migration or tenant exit could be approved. 1Complete security transformation required before tenant separation 2Vodafone governance mandated enterprise-grade Zero Trust posture 3No migration approval without fully operational security controls THE SOLUTION A Fully Governed Zero Trust Security Architecture Reliance Infosystems designed and deployed a comprehensive Zero Trust security architecture across identity, endpoint, data, and threat protection layers — ensuring Telecel Ghana could operate as an independent and sovereign Microsoft 365 tenant. 1Zero Trust identity controls via Microsoft Entra ID and PIM 2100% endpoint enrollment and compliance with Microsoft Intune 3Enterprise data governance with Microsoft Purview sensitivity labeling 100% MFA Enforcement 0 % Endpoints Enrolled Zero Trust Foundation Established 0 Microsoft Technologies CASE STUDY overview Microsoft 365 Security and Zero Trust Architecture Industry Telecommunications Country Ghana Nomination Category Data Security & Governance | Security Telecel Ghana Limited required a complete security transformation as a prerequisite to separating from the Vodafone global Microsoft 365 tenant following its rebranding and acquisition transition in 2024. The Vodafone migration governance framework mandated that Telecel’s new tenant must demonstrate a fully operational, enterprise-grade security posture before any data migration or tenant exit could be approved. Reliance Infosystems designed and deployed a comprehensive Zero Trust security architecture across identity, endpoint, data, and threat protection layers, ensuring Telecel Ghana could operate as an independent and sovereign Microsoft 365 tenant. The solution established a governed security baseline across identity access control, endpoint compliance, information protection, and centralized threat monitoring, enabling Vodafone’s migration sign-off and unlocking Telecel’s operational independence. “Together, these technologies established a fully governed Zero Trust foundation that enabled secure tenant separation and operational independence.” How Microsoft Technologies Enabled the Outcome · Reliance Infosystems Reliance Infosystems < Zero Trust Capabilities Enabling Secure Tenant Separation Capabilities Identity & Access Identity and Access Security Endpoint Security Endpoint Security and Management Data Governance Data Security and Governance Threat Protection Threat Protection and Monitoring Identity & Access Identity and Access Security Microsoft Entra ID Conditional Access policies enforced MFA across all users and administrators, implemented risk-based sign-in protection, and restricted access based on device compliance and location context. Privileged Identity Management eliminated standing admin access and enforced just-in-time role activation. Endpoint Security Endpoint Security and Management Microsoft Intune onboarded corporate endpoints into cloud-native device management, enforced compliance policies aligned to CIS benchmarks, and enabled secure device posture validation for Conditional Access decisions. Microsoft Defender for Endpoint provided real-time endpoint detection, attack surface reduction, and vulnerability management. Data Governance Data Security and Governance Microsoft Purview introduced Telecel Ghana’s first enterprise-wide sensitivity labeling framework, enabling classification of Public, Internal, Confidential, and Highly Confidential data. Data Loss Prevention policies were deployed across Exchange, Teams, SharePoint, OneDrive, and endpoints to prevent unauthorized data exfiltration. Threat Protection Threat Protection and Monitoring Microsoft Defender for Office 365 and Microsoft Sentinel provided centralized threat detection across email, collaboration, identity, and endpoint signals. Safe Links, Safe Attachments, and anti-phishing policies reduced exposure to advanced email-based threats. Enterprise Security Outcomes Enabled by Microsoft Technologies 01 Secure Tenant Independence Telecel Ghana successfully met Vodafone’s security exit requirements, enabling formal approval for tenant separation and establishing full operational independence from the global Vodafone Microsoft 365 environment. 02 Identity Protection at Scale 100% MFA enforcement across all users and administrators eliminated password-only authentication risks and significantly reduced high-risk sign-in attempts. 03 Endpoint Governance Visibility 100% of corporate endpoints were enrolled in Microsoft Intune, enabling real-time compliance visibility, centralized device management, and enforcement of secure configuration baselines. 04 Data Protection and Exfiltration Control Microsoft Purview DLP policies actively monitored and blocked unauthorized movement of sensitive data across email, Teams, SharePoint, and endpoint channels. 05 Centralized Security Monitoring Microsoft Defender XDR and Microsoft Sentinel enabled unified visibility across identity, endpoint, and collaboration workloads, improving detection and response capabilities. Business Impact The engagement delivered measurable transformation across security, compliance, and operational independence. 0 % MFA Enforcement 0 % Endpoints Enrolled Zero Trust Foundation Established 0 Microsoft Technologies Enabled secure migration approval from Vodafone governance board Onboarded 100% of corporate endpoints into Microsoft Intune Established first sensitivity labeling framework for structured data governance Enabled centralized threat visibility across Microsoft 365 environment Established independent Zero Trust security foundation for Telecel Ghana Achieved 100% MFA enforcement across users and administrators Implemented enterprise-wide Conditional Access governance model Deployed cross-channel DLP controls preventing unauthorized data transfer Eliminated dependency on Vodafone shared security infrastructure These outcomes collectively enabled Telecel Ghana to transition into a sovereign digital organization with enterprise-grade Microsoft security controls in place. Social Impact By strengthening data privacy, governance, and security controls, the initiative helped protect the personal, financial, and operational information of millions of subscribers who rely on Telecel Ghana for communication, digital services, and economic participation. The transformation increased trust in the handling of sensitive information while creating a safer, more secure, and resilient digital environment for customers, employees, partners, and regulators. It also established a strong foundation for responsible AI adoption and secure innovation, reinforcing confidence in Ghana’s telecommunications ecosystem and the essential services that power everyday life. Approach and Delivery Methodology Reliance Infosystems executed a structured security-gated migration approach aligned to Vodafone’s contractual exit requirements and Microsoft Zero Trust principles. 01 Secure-by-Design Assessment Full tenant security baseline assessment Microsoft Security Benchmark and NIST CSF alignment Gap analysis across identity, endpoint, data, and threat protection Dependency mapping for staged implementation 02 Zero Trust Implementation Deployment of Entra ID Conditional Access and MFA Intune device enrollment via Hybrid Join Microsoft Defender for Endpoint onboarding and ASR policies endpoint, data, and threat protection Microsoft Purview sensitivity labeling and DLP implementation Microsoft Defender for Office 365 configuration Microsoft Sentinel integration for centralized monitoring 03 Validation and Migration Readiness Pilot rollout across user groups and devices Policy tuning and enforcement validation Security control verification for migration sign-off Operational readiness confirmation with Vodafone governance team Microsoft Technologies Used Microsoft Entra ID (Conditional Access, Identity Protection, PIM) Microsoft Intune (Endpoint Management and Compliance) Microsoft Defender for Endpoint Microsoft Defender for Office 365 Microsoft Purview (Information Protection, DLP, Audit) Microsoft Sentinel How Microsoft Technologies Enabled the Outcome 01 Microsoft Entra ID Microsoft Entra ID enabled secure identity governance by enforcing MFA, Conditional Access, and privileged access controls, eliminating reliance on password-only authentication. 02 Microsoft Intune Microsoft Intune enabled centralized endpoint management and compliance enforcement, providing real-time visibility into device security posture. 03 Microsoft Purview Microsoft Purview enabled structured data governance through sensitivity labeling and DLP policies, ensuring protection of sensitive corporate information across collaboration platforms. 04 Microsoft Defender Microsoft Defender XDR enabled unified threat visibility across identity, endpoint, and email systems, improving detection and response capabilities. 05 Zero Trust foundation Together, these technologies established a fully governed Zero Trust foundation that enabled secure tenant separation and operational independence. Partner Value and Expertise Reliance Infosystems delivered deep expertise in Microsoft Zero Trust architecture design, security-gated migration execution, and enterprise-scale Microsoft 365 security deployment. Key strengths included: 1 Security-first tenant migration architecture 2 Integration of identity, endpoint, and data protection layers 3 Regulatory-aligned security design for telecom environments 4 Microsoft Defender XDR and Purview ecosystem integration 5 Enable secure AI adoption through Microsoft 365 Copilot 6 Structured deployment aligned to Microsoft Cybersecurity Reference Architecture Winner Summary Reliance Infosystems enabled Telecel Ghana’s secure separation from Vodafone’s global Microsoft 365 tenant by implementing a Zero Trust security architecture using Microsoft Entra ID, Intune, Purview, and Defender XDR. The solution established identity, endpoint, and data governance controls, enabling formal migration approval and delivering full operational independence with enterprise-grade security.

Energy & Resources Modern Work Security AI Business Solutions Energy & Resources Modern Work Security AI Business Solutions Transforms a Complex Inherited Enterprise Environment into a Secure, AI-Enabled Digital Workplace with Microsoft Technologies Establishing a secure, compliant, and AI-ready enterprise platform for 4,000 users following one of Africa’s largest energy sector acquisitions. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE CHALLENGE A Complex Inherited Enterprise Environment Following the landmark $2.4 billion acquisition of Shell’s Nigerian onshore business, Renaissance Energy Africa instantly inherited a highly sophisticated Microsoft-based enterprise requiring immediate independent governance for approximately 4,000 users. Highly complex enterprise environment inherited from Shell Required full operational independence from day one Unmanaged endpoints with critical security governance gaps “` Users Supported ~ 0 Acquisition Value $ 0 B Zero Operational Downtime Microsoft Technologies 0 Case Study Overview Microsoft Technologies Powering Enterprise Transformation Industry Energy Country Nigeria Nomination Category Modern Work | Security | AI Business Solutions | Energy & ResourcesRenaissance Energy Africa emerged following the landmark $2.4 billion acquisition of Shell’s Nigerian onshore business, instantly becoming one of Nigeria’s largest indigenous upstream oil and gas operators.To support operational independence from day one, Reliance Infosystems assumed responsibility for a highly sophisticated Microsoft-based enterprise environment inherited from Shell and transformed it into a secure, compliant, and AI-enabled digital workplace designed for a regulated energy operator.The engagement established a modern Microsoft-powered foundation spanning identity, security, endpoint management, productivity, collaboration, cloud services, and AI, ensuring uninterrupted operations across approximately 4,000 users while supporting the transition to an independently governed organization. “Reliance’s ability to simultaneously stabilize, secure, modernize, and innovate within a live production environment enabled Renaissance Energy Africa to achieve operational independence without compromising business performance.” Partner Value and Expertise · Reliance Infosystems Microsoft Technologies Powering Enterprise Transformation CAPABILITIES Identity & Access Hybrid Governance Endpoint Management Microsoft Intune Security Advanced Protection SOC & Monitoring Threat Visibility Collaboration Modern Workplace AI & Copilot Microsoft 365 AI Cloud Azure Foundation Hybrid Identity and Access Governance Microsoft Entra ID, Active Directory Domain Services, Active Directory Federation Services, and Active Directory Certificate Services were re-architected to provide a secure and independently governed identity platform supporting enterprise access management and regulatory compliance. Enterprise Endpoint Management with Microsoft Intune Microsoft Intune introduced centralized device management across the organization, enabling security policy enforcement, compliance monitoring, and Conditional Access controls across corporate endpoints. Advanced Security Operations Microsoft Defender for Endpoint and Microsoft Defender for Office 365 strengthened protection across endpoints, email, and collaboration environments while enabling proactive threat detection and response. Security Operations and Threat Visibility Microsoft Sentinel provided centralized monitoring and security operations capabilities, enabling unified visibility, investigation, and response across the Microsoft estate. Modern Collaboration and Productivity Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive delivered secure enterprise communications, collaboration, document management, and knowledge sharing for users across operational and corporate environments. AI-Powered Productivity with Microsoft 365 Copilott Microsoft 365 Copilot introduced AI-powered assistance across Outlook, Teams, Word, and SharePoint, helping employees improve productivity, accelerate information discovery, and enhance collaboration. Cloud Infrastructure Foundation Microsoft Azure provided the cloud platform underpinning critical identity, productivity, and security services across the organization. Enterprise Outcomes Enabled by Microsoft Technologies 01 Operational Excellence Renaissance successfully transitioned from an inherited Shell environment to an independently governed enterprise platform capable of supporting long-term business growth and regulatory obligations. 02 Improved Security Posture The organization established a modern security framework spanning identity, endpoint protection, email security, and centralized threat monitoring. 03 Governed Endpoint Environment Microsoft Intune transformed an unmanaged endpoint landscape into a compliant, policy-driven environment aligned with enterprise security requirements. 04 Enhanced Cyber Resilience Live security threats encountered during the transition period were successfully detected, contained, and remediated before operational impact occurred. 05 Continuous Business Operations Critical collaboration, communications, and operational systems remained available throughout the transition, ensuring uninterrupted support for business and field operations. 06 AI Readiness and Innovation Microsoft 365 Copilot positioned Renaissance among the leading AI-enabled organizations within Nigeria’s energy sector, enabling secure adoption of generative AI capabilities across the workforce. Business Impact The engagement delivered measurable operational and business outcomes across the enterprise. Users Supported ~ 0 Acquisition Value $ 0 B Zero Operational Downtime Microsoft Technologies 0 Approximately 4,000 users supported throughout the transition with no operational downtime attributable to IT failures Enterprise-grade Active Directory and Microsoft Entra ID environment established to support secure independent operations Microsoft Sentinel-powered security operations capability established across the enterprise Microsoft 365 Copilot deployed to enable AI-powered productivity and collaboration Approximately 4,000 endpoint devices brought under centralized governance through Microsoft Intune Live security incidents detected, investigated, and remediated before operational disruption occurred Critical operational systems maintained uninterrupted communications through Microsoft SMTP relay services Secure, compliant, and scalable Microsoft platform established for long-term business growth Approach and Delivery Methodology Reliance Infosystems executed the engagement through a structured three-phase transformation approach. 01 Discovery and Stabilization A comprehensive assessment of the inherited environment was conducted, including Active Directory infrastructure, Microsoft 365 services, endpoint estate, and security posture. Immediate remediation activities ensured service continuity and operational stability. 02 Enterprise Uplift and Transformation Reliance modernized and optimized the environment through: Active Directory re-architecture, Microsoft Entra ID deployment, Microsoft Intune implementation, Microsoft Defender security hardening, Microsoft 365 service optimization, and security governance improvements. 03 Innovation Enablement Following platform stabilization, Microsoft 365 Copilot readiness activities, governance planning, and user enablement programs were delivered to support enterprise AI adoption. Microsoft Technologies Used Microsoft Entra ID Active Directory Domain Services (AD DS) Active Directory Federation Services (AD FS) Active Directory Certificate Services (AD CA) Microsoft Intune Microsoft Defender for Endpoint Microsoft Defender for Office 365 Microsoft Sentinel Exchange Online Microsoft Teams SharePoint Online OneDrive for Business Microsoft 365 Copilot Microsoft Azure How Microsoft Technologies Enabled the Outcome 01 Microsoft Entra ID Microsoft Entra ID established a secure and independently governed identity platform that enabled Renaissance to operate separately from its inherited Shell environment. 02 Active Directory services Active Directory services were redesigned to provide a compliant and resilient identity foundation aligned with the requirements of a regulated energy operator. 03 Microsoft Intune Microsoft Intune enabled centralized endpoint governance, device compliance monitoring, and Conditional Access enforcement across the organization’s workforce. 04 Microsoft Defender Microsoft Defender solutions strengthened protection across identities, endpoints, email, and collaboration services while enabling proactive threat detection and response. 05 Microsoft Sentinel Microsoft Sentinel centralized security monitoring and incident management, providing enterprise-scale visibility across the Microsoft ecosystem. 06 Exchange Online, Teams, SharePoint Online, and OneDrive Exchange Online, Teams, SharePoint Online, and OneDrive supported uninterrupted communications and collaboration throughout the transition period. 07 Microsoft 365 Copilot Microsoft 365 Copilot introduced AI-powered productivity capabilities that enhanced employee efficiency and accelerated knowledge access across the organization. Partner Value and Expertise Reliance Infosystems delivered a unique combination of Microsoft technical expertise and deep understanding of Nigeria’s energy sector operating environment. Reliance’s ability to simultaneously stabilize, secure, modernize, and innovate within a live production environment enabled Renaissance Energy Africa to achieve operational independence without compromising business performance.The engagement demonstrated Reliance’s capability to: Manage and optimize large-scale inherited Microsoft environments Deliver enterprise security and identity transformation Implement modern endpoint management and security operations Support highly regulated organizations with complex compliance requirements Enable secure AI adoption through Microsoft 365 Copilot Maintain operational continuity throughout critical business transitions Winner Summary Renaissance Energy Africa transformed a complex enterprise environment inherited through a landmark energy sector acquisition into a secure, compliant, and AI-enabled digital workplace. Reliance Infosystems implemented Microsoft Entra ID, Intune, Defender, Sentinel, Microsoft 365, Azure, and Copilot to support approximately 4,000 users, deliver operational independence, strengthen cybersecurity, modernize endpoint management, and establish a scalable foundation for future innovation.

Customer Services D365 Capabilities Enterprise Services Measurable-Impacts Approach Used Meristem Securities Modernizes Customer Service Operations with Microsoft Dynamics 365 Meristem Securities Modernizes Customer Service Operations with Microsoft Dynamics 365 to Deliver Automated Case Management Across Business Units Read the full story The Challenge The Solution The Impact Siloed Operations Manual Tracking Delayed Resolution Fragmented, manual customer service processes Transforming fragmented, manual customer service processes that relied on disconnected systems like Outlook, creating outreach delays and limiting end-to-end visibility. Dynamics 365 Power Platform Dataverse Unified automated case management A centralized, governed, and scalable case management platform powered by Microsoft Dynamics 365 Customer Service and Power Platform, establishing a structured SLA Adherence Operational Efficiency Unified View Faster response & improved SLA compliance Measurable improvements in response times, real-time SLA monitoring, and standardized service processes across Experience Center, Wealth Management, and Stockbroking. Unified Service Platform 0 % SLA Tracking Faster Case Resolution 0 % Project Value CASE STUDY Industry Financial Services Customer Meristem Securities Category Agentic Services & Contact Center Category $67,080 (License Revenue 1 yr) + $13,250 (Implementation) Microsoft Dynamics 365 Customer Service Microsoft Dynamics 365 Customer Service enables organizations to deliver consistent, efficient, and intelligent customer engagement by unifying case management, automating workflows, and improving visibility across service operations. For Meristem Securities Limited, a leading financial services provider in Nigeria, Reliance Infosystems implemented Dynamics 365 Customer Service to replace fragmented, manual service processes across multiple business units with a centralized, governed, and scalable case management platform. The solution established a structured service delivery model across Experience Center, Wealth Management, Stockbroking, Trustees, and Registrars, ensuring every customer request is tracked, routed, and resolved within defined SLAs. Dynamics 365 Capabilities Powering End-to-End Case Lifecycle Automation Centralized Case ManagementIntelligent Case RoutingSLA Management and EnforcementWorkflow Automation with Power PlatformStructured Case Lifecycle ManagementDataverse-Driven Data Management Centralized Case Management All customer requests are now captured and managed in a single system, eliminating fragmented Outlook-based tracking and enabling end-to-end visibility across business units. Intelligent Case Routing Automated routing ensures cases are assigned to the right teams based on predefined rules, reducing manual intervention and improving resolution speed. SLA Management and Enforcement Built-in SLA tracking ensures first response and resolution timelines are monitored in real time, enabling proactive escalation before breaches occur. Workflow Automation with Power Platform Power Automate workflows streamline case creation, notifications, escalations, and approvals, removing manual dependencies from service operations. Structured Case Lifecycle Management A standardized case lifecycle ensures consistency in how requests are logged, processed, escalated, and closed across all business units. Dataverse-Driven Data Management Microsoft Dataverse provides a secure and structured data layer, ensuring consistency, governance, and scalability across all service entities. Enterprise Service Outcomes Enabled Unified Service Operations Meristem Securities achieved a single, centralized view of all customer service requests across multiple business units, eliminating siloed operations. Improved SLA Compliance Automated SLA tracking and escalation mechanisms significantly improved adherence to service timelines and reduced risk of missed commitments. Enhanced Operational Efficiency Automation of case creation, routing, and notifications reduced manual workload and improved service team productivity. Consistent Customer Experience Standardized workflows ensured consistent communication and service handling across all business units, improving trust. Scalable Service Foundation The platform provides a scalable architecture capable of supporting future enhancements, including advanced automation and AI. Measurable Impact The implementation delivered measurable improvements in customer service operations across Meristem Securities: Faster case response and resolution times through automated routing and workflows Improved SLA compliance with real-time monitoring and escalation controls Increased operational efficiency by eliminating manual case logging in Outlook Standardized service processes across multiple business units Enhanced management visibility through structured dashboards and case tracking “These improvements directly strengthened service reliability, operational discipline, and customer engagement consistency across the organization.” Social Impact The transformation improved the quality, speed, and consistency of customer service delivery for Meristem Securities’ clients, including retail investors, high-net-worth individuals, and institutional customers who rely on timely support for financial decision-making and portfolio management. By modernizing customer engagement processes, the solution enhanced trust and confidence in service interactions, ensuring customers receive faster resolution, more personalized responses, and improved visibility into their requests across channels. The initiative also strengthened operational reliability for frontline service teams by reducing manual workload and enabling more coordinated, efficient, and responsive customer support across Meristem’s financial services ecosystem. Approach and Delivery Methodology Reliance Infosystems executed a structured implementation approach aligned to Microsoft best practices: Approach and Delivery Methodology Reliance Infosystems executed a structured implementation approach aligned to Microsoft best practices: Discovery and Process Alignment Stakeholder workshops were conducted across all business units to map existing service processes and define a unified case management model. System Configuration & Foundation Setup Microsoft Dynamics 365 Customer Service environment was configured, including security roles, user access, and initial data migration for accounts and contacts. Solution Implementation Core service capabilities were deployed, including: automated case creation and routing, SLA configuration, Notification workflows, Case lifecycle definition. Validation and UAT Structured user acceptance testing ensured alignment with operational requirements and service expectations. Adoption and Enablement End-user training and post go-live support ensured smooth transition and adoption across all service teams. How Microsoft Technologies Enabled the Outcome Dynamics 365 Customer Service provided the foundational platform for centralized service operations, replacing fragmented manual processes with a unified case management system. Dataverse enabled secure, structured, and scalable data storage across all business units, ensuring consistency and governance. Power Platform automated critical workflows, including case creation, routing, notifications, and SLA enforcement, transforming previously manual processes into intelligent, rule-driven operations. Partner Value and Expertise Reliance Infosystems brought deep expertise in Microsoft Dynamics 365 Customer Service implementation within financial services environments, with strong capability in: Multi-business unit service architecture design SLA modeling and enforcement frameworks Workflow automation using Power Platform Financial services process standardization The engagement demonstrated Reliance’s ability to translate complex operational service structures into a scalable Microsoft-native customer engagement platform. Winner Summary Meristem Securities Limited modernized its fragmented customer service operations using Microsoft Dynamics 365 Customer Service, implemented by Reliance Infosystems. The solution unified case management across multiple business units, automated workflows, and enforced SLA tracking, resulting in improved response times, higher operational efficiency, and standardized service delivery across the organization.

Adehyemen Savings and Loan Case Study

Sophos XGS Firewall · Reliance Infosystems How Adehyeman Savings & Loans Strengthened Its Security with a Next-Generation Firewall Customer Stories Customers Adehyeman Savings and Loans Solution Sophos XGS Firewall Industry Financial Services Location Accra, Ghana. KEY OUTCOMES Real-time threat monitoring restored Fewer network attacks post-deployment Full traffic visibility achieved Overview A Trusted Financial Institution Serving Ghana Since 2005 Adehyeman Savings and Loans is a licensed non‑bank financial institution in Ghana, operating since 2005 after being licensed by the Bank of Ghana under the Non‑Bank Financial Institutions Law. It provides savings, deposit, and loan products to individuals, groups, SMEs, and micro‑entrepreneurs across Ghana. Their services include savings accounts, current accounts, fixed deposits, and various loan types such as salary loans, group loans, and business loans. They operate from their headquarters in Kokomlemle, Accra, with a wider presence of branches and micro‑lending offices designed to reach underserved communities and support microfinance and SME growth. The Challenge Closing Critical Security Gaps in a Regulated Environment As a financial service institution, Adehyeman Savings and Loans handles sensitive financial data daily. In such an environment, network security is not optional; it is foundational. However, underlying gaps in their infrastructure began to expose the institution to avoidable risks. A deeper review of their environment revealed several pressing concerns: Absence of a Next-Generation Firewall The existing firewall lacked modern capabilities required to detect and prevent advanced threats. Expired Firewall License The previous license had expired without notice, leaving the network without active updates and real-time threat intelligence. Limited Visibility and Control The IT team had insufficient insight into traffic patterns and potential vulnerabilities. Need for Professional Support The institution required a reliable technology partner capable of delivering structured implementation and ongoing support with a high degree of professionalism. “These gaps created uncertainty within the organization. The team struggled to manage their network efficiently and operated with growing concern about potential cyberattacks.” The Solution A Structured Security Upgrade Led by Reliance Infosystems Following a comprehensive assessment, Reliance Infosystems recommended deploying the Sophos XGS Firewall as the appropriate next-generation solution. The goal was to restore active protection, improve visibility, and establish a modern security foundation aligned with financial industry expectations. A deeper review of their environment revealed several pressing concerns: Configuration Backup A complete backup was taken from the legacy firewall to preserve configurations and reduce risk. Appliance Provisioning The new Sophos XGS appliance was provisioned and configured to align with Adehyeman’s operational requirements. Controlled Cutover A controlled cutover process was performed to transition from the old device to the new firewall. Policy Hardening Security policies were reconfigured and optimized to strengthen protection and improve network performance. THE RESULTS Measurable Security Gains and Operational Confidence The impact of the upgrade was immediate and tangible. Adehyeman Savings and Loans transitioned from a reactive security posture to a controlled and resilient environment. Key improvements included: Key improvements included: Reduced Network Attacks The organization experienced noticeably fewer attacks compared to previous periods. Restored Active Protection With a valid license and updated security intelligence, the network regained real-time threat monitoring. 360° Improved Visibility The IT team gained better oversight on traffic and policy management. 100% Operational Stability Reduced uncertainty allowed the team to focus on core business functions rather than security concerns. On a scale of 1 to 100, the institution rated the impact of the solution at 80, reflecting significant improvement across security, efficiency, and risk management. Continued support from Reliance Infosystems ensures that the system remains optimized and aligned with evolving threats. Looking Ahead A Stronger Security Foundation for Sustainable Growth Today, Adehyeman Savings and Loans operates with renewed confidence. Their infrastructure is supported by a modern firewall architecture capable of adapting to emerging cyber risks while supporting regulatory compliance. Rather than reacting to vulnerabilities, the organization now operates from a position of preparedness. The engagement did more than replace hardware; it established a long-term security foundation designed to protect customers, data, and institutional reputation. By the Numbers The Proof Is in the Results If your organization is operating on outdated protection or uncertain licensing status, now is the time to act. Engage our experts to assess your current environment and deploy a next-generation firewall that secures your operations with professionalism and precision. 100% Impact Score Security, efficiency & risk management improvement rated by the customer 4 Gaps Critical vulnerabilities closed No NGFW, expired licence, zero visibility, no support partner 0 Downtime During cutover Business continuity maintained throughout the entire deployment 24/7 Ongoing protection Real-time threat intelligence continuously active post-deployment Similar Stories View all skip render: ucaddon_post_grid

Pesa Sacco Case study

Customer Stories Pesa SACCO transforms service delivery through Microsoft 365adoption Customers Pesa SACCO Society Industry Financial Services Solution Migration To Microsoft 365 Location Nairobi, Kenya Overview Pesa SACCO Society is a licensed Non-Withdrawable Deposit-Taking Savings and Credit Co-operative regulated by the SACCO Societies Regulatory Authority (SASRA). Established in 1994 to serve De La Rue employees, the SACCO has since grown into an inclusive financial community with over 200+ members, dedicated to empowering individuals through savings mobilization and credit administration. As membership expanded and operations matured, so did the need for modern tools that could support secure communication, efficient collaboration, and reliable service delivery across Nairobi and beyond. Key Achievements Seamless Migration From legacy IMAP to Microsoft 365 Enhanced Collaboration Real-time teamwork across departments Improved Security SASRA-compliant data protection Mobile Productivity Work from anywhere, any device When Legacy Tools Hold You Back For years, Pesa SACCO operated on a legacy IMAP email system, which provided only the most basic form of communication. But as the organization grew, the limitations became unavoidable. Email Only, No True Collaboration IMAP offered email access but no shared calendars for scheduling, no contact syncing, no shared tasks, and no way for teams to collaborate in real time. Inefficient File Sharing and Document Management Without OneDrive or SharePoint, files were shared only through attachments, version control was difficult, and information was scattered across inboxes and devices. Poor Integration PesaSacco struggled with mobile synchronization, secure access across devices and centralized IT management. This made it difficult for staff to stay productive on the go, a critical need in today’s operations. “With communication siloed and systems disconnected, Pesa SACCO needed a modern, secure, and scalable solution.” A Strategic Alliance with Reliance Infosystems Recognizing that their outdated tools were limiting efficiency and growth, Pesa SACCO turned to Reliance Infosystems, a trusted Microsoft partner with deep expertise in guiding financial institutions through digital transformation. Reliance Infosystems worked closely with the SACCO team to understand their daily communication patterns, gaps in collaboration, security and compliance needs under SASRA, growth plans and technology expectations and IT management challenges across departments. The goal was not just email modernization, but a full shift to a connected, secure, cloud‑based productivity environment. In collaboration with Pesa SACCO leadership, the teams agreed on a complete transition to Microsoft 365, unlocking a modern workspace powered by integrated apps and robust security. The Transformative Impact Once Microsoft 365 went live, Pesa SACCO immediately felt the shift in how they communicated, collaborated, and served members. Integrated Email, Calendars, and Collaboration Teams could finally schedule meetings, share contacts, co-manage tasks and communicate in real time, all from a unified platform. Secure Cloud File Sharing and Acces With OneDrive and SharePoint, files could be shared securely, documents could be co-authored, version control became effortless and mobile access improved dramatically. This eliminated reliance on email attachments and third-party tools. More Productive, Connected Employees With modern apps and cloud access, staff could work from any device and any location with consistent performance. The entire SACCO gained operational flexibility. Centralized IT Management and Stronger Security Microsoft 365 equipped Pesa’s IT team with centralized control, better device and user management, built in compliance capabilities, multi-layer security protections This reduced IT overhead and enhanced data protection, critical in a regulated financial environment. A Future of Secure, Connected, and Scalable Operations With Microsoft 365 in place, Pesa SACCO is now positioned for smarter communication across departments, secure, compliant operations aligned with SASRA regulations, faster member service delivery, growth supported by modern, scalable tools, adoption of AI-powered productivity tools like Copilot and better governance and smoother workflows. Pesa SACCO is now equipped to support its expanding membership with confidence and efficiency. SASRA-compliant operations Scalable infrastructure AI-powered productivity Enhanced governance 200+ Members Empowered “Pesa SACCO is now equipped to support its expanding membership with confidence and efficiency.” Empower your organization with modern, secure, and connected productivity tools Ready to transform your operations like Pesa SACCO? Let our experts guide your digital transformation journey. Connect with our experts Similar Stories View all Daystar Case Study Daystar Power Streamlines Sales and Service Operations with AI-Driven CRM Business Problem Manual and… Read More Justrite Justrite Payroll Transformation Business Problem Justrite Limited ran key operations on legacy on-premise… Read More OVH Energy At the forefront of West Africa’s energy sector, OVH Energy takes pride in its role as a provider of… Read More No posts found

Coronation Capital Enhances Security and Compliance with Microsoft Intune. Customer Coronation Capital Industry Financial Industry Solution Microsoft Intune Region Lagos, Nigeria Coronation Capital is a leading investment management and financial services firm based in Lagos, Nigeria. As a key player in Africa’s evolving financial landscape, the company provides innovative investment solutions, strategic advisory, and capital-raising services to institutional and high-net-worth clients across diverse sectors. With a focus on integrity, performance, and long-term value creation, Coronation Capital is committed to driving economic growth through well-governed, future-forward financial strategies. Tackling Application and Device Management Challenges Coronation Capital was facing significant challenges in managing and securing a diverse array of employee devices and applications that accessed sensitive company data. With a combination of corporate-owned and personal devices used across the organization, as well as a variety of applications critical to daily operations, enforcing consistent security policies and ensuring data integrity became a complex and pressing issue. These challenges led to: Inconsistent Security Policies The lack of standardized management across both devices and applications created gaps in enforcing security protocols, leaving the company vulnerable to data breaches and cyber threats. Exposure to Data Breaches The inconsistent management of devices and applications meant that employees could access sensitive information from less secure environments, increasing the risk of accidental or intentional data exposure. Compliance Risks With various devices, applications, and inconsistent security practices, Coronation Capital struggled to ensure compliance with local and international data protection regulations, such as GDPR and Nigeria’s Data Protection Regulations, jeopardizing both legal compliance and reputation. Operational Inefficiencies Managing a diverse mix of devices and applications without a unified security framework created operational inefficiencies, as IT teams were forced to apply ad-hoc solutions that lacked scale and consistency. To address these concerns, Coronation Capital sought a comprehensive solution that would provide both device and application management, enforce security policies, and safeguard sensitive data from unauthorized access across the organization’s entire digital landscape. A Strategic Partnership for Next Level Cyber Defense Recognizing the urgency of addressing their device and application management and security challenges, Coronation Capital partnered with Reliance Infosystems to embark on a transformative journey. Leveraging Microsoft Intune, we implemented a comprehensive security and management strategy that ensured seamless integration, enhanced security protocols, and consistent compliance across all employee devices and applications, empowering Coronation Capital to mitigate risks and protect sensitive company data. The Transformative Impact Through the implementation of Microsoft Intune and a strategic partnership with Reliance Infosystems, Coronation Capital realized several key benefits: 01 Enhanced Device and Application Security Through the implementation of Microsoft Intune and a strategic partnership with Reliance Infosystems, Coronation Capital realized several key benefits: 02 Streamlined Device and Application Management The ability to remotely configure, monitor, and manage both corporate-owned and personal devices, as well as applications, improved operational efficiency and reduced IT overhead. 03 Improved Compliance Microsoft Intune enabled better compliance with industry regulations, providing the necessary tools to ensure that security and privacy standards were consistently met across both devices and applications. 04 Seamless User Experience Employees experienced a smooth and secure environment for using both devices and applications, with minimal disruption to their daily workflows while maintaining compliance. 05 Reduced Risk of Data Loss With secure data access controls and the ability to remotely wipe devices and applications, Coronation Capital significantly reduced the potential for data loss or theft. These benefits positioned Coronation Capital to operate more securely and efficiently, enhancing their overall productivity and mitigating potential risks. Looking Ahead: A Future of Secure and Efficient Growth The partnership between Coronation Capital and Reliance Infosystems, powered by Microsoft Intune, marked a pivotal step in the firm’s commitment to innovation, security, and operational excellence. By integrating both device and application management, Coronation Capital has established a secure, unified platform that enhances employee productivity while safeguarding sensitive data. With a streamlined approach to both device and application management, Coronation Capital is now equipped to support a mobile and agile workforce, ensuring security and compliance across the entire technology ecosystem. Take the first step toward securing your organization’s digital future. Partner with Reliance Infosystems to implement comprehensive cybersecurity solutions that safeguard your business from evolving threats. Contact us today to begin your journey toward stronger, smarter protection. Book a Session Similar Stories view all Stanbic Bank Ghana Stanbic Bank Ghana proudly stands as a key constituent of… Read More NNFEMS NNFEMs Group is a prominent Nigerian company dedicated to serving… Read More CAP PLC Copilot CAP PLC Streamlines Finance Operations with Copilot for Microsoft 365… Read More Load More

Victoria Commercial Bank

Enhancing Data-Driven Decision Making with Microsoft Fabric for Victoria Commercial Bank Customer Stories Customer Name: Victoria Commercial Bank Industry: Finance Solution: Microsoft Fabric Location/Country: Nairobi, Kenya. Partner: Reliance Infosystems Overview Victoria Commercial Bank (VCB) is a private bank established initially as Victoria Finance Company, a non-bank financial institution (NBFI). In 1996, following the issuance of a banking license by the Central Bank of Kenya, the company rebranded to Victoria Commercial Bank. VCB focuses on serving large corporations and high-net-worth clients and offers personal banking services to the employees of its corporate clients. Victoria Commercial Bank (VCB) sits on the throne of corporate governance in Kenya. Its position in private banking sets the pace for other banks to redefine their banking processes through digital technology. The bank is bound by its resolute dedication to delivering exceptional service and building lasting relationships and is also driven by its vision to establish new benchmarks in the financial industry, consistently elevating the value they provide to their clients and the communities served. Despite well-thought-out plans and execution, VCB experienced challenges in managing banking processes efficiently and they required the professional guidance of digital transformation experts. Where it Hurt Data is the oil which turns the wheels of banking. As the bank grew and took on more users, VCB began to struggle with data ingestion and management. There were challenges with streamlining data ingestion from various sources and this impacted the data quality and consistency. The existing data infrastructure was unable to support the growing data volumes. The inadequate scalability affected optimal performance of daily activities. In addition to these shortcomings, VCB struggled with inefficient data analysis processes that hindered the ability to generate timely and actionable insights, affecting their data analysis and reporting. A final obstacle was the lack of visibility into customer behaviour. The team was unable to secure customer retention as the lack of insight into churn patterns hindered proactive measures for customer loyalty. The Paradigm Shift Victoria Commercial Bank knew these challenges had to be mitigated and they entrusted their digital transformation journey to Reliance Infosystems. Our team of experienced hands, versatile portfolio, international recognition and presence were more than sufficient to convince the financial giant that their digital future was assured with Reliance Infosystems as their trusted partner. This turned out to be a great decision as their processes were optimized to easily scale in today’s business landscape. Embracing Transformation The Reliance team took VCB on a seamless digital transformation journey to resolve their disparate data sources, inefficient data management and limited capabilities for advanced data analytics. We deployed and implemented Microsoft Fabric, a robust data warehousing solution, to provide scalability thus improving the overall performance and granting limitless insight into customer behaviour. Microsoft Fabric, which is a comprehensive cloud-based data platform, helped to simplify the bank’s data management and analytics. It supported every stage of the company’s data lifecycle, reduced data complexities, and was useful across multiple departments. Fabric makes it easy to facilitate decision-making decisions through the power of advanced analytics and machine learning. All these are further achieved through the seamless collaboration it offers the relevant team, integrating with Power BI, end-to-end services, and the support for open data formats. The successful deployment of Microsoft Fabric ushered in a unified data platform. VCB was able to streamline data ingestion, ensure scalability and enhance data quality. This enabled data scientists to access and analyze customer data efficiently, identify churn patterns, and develop predictive models. The integration with Power BI facilitated real-time insights, improving decision-making and customer retention strategies. The Sunrise Victoria Commercial Bank, through Microsoft Fabric, now experience improved daily activities all around. From improved data quality to higher data accuracy and consistency, deeper visibility into customer behaviour and churn patterns to implement proactive measures to retain customers, interactive reporting and analytics, and more, the bank can better satisfy customers, supporting its goal to deliver exceptional service and build lasting relationships while championing the path to digital banking. Key Metrics 35% increase in data processing time 42% enhanced data analysis capability 65% improved productivity 40% increased scalability 45% strengthened security and compliance The Sunrise “We are writing to express our gratitude and appreciation for your excellent work in conducting the Microsoft Fabric proof of concept (POC) for our organization. We were impressed by your professionalism, expertise, and responsiveness throughout the POC period. You demonstrated the capabilities and benefits of Microsoft Fabric in various scenarios and use cases and answered all our questions and concerns with clarity and confidence. Thank you for the valuable feedback and suggestions on how to optimize our IT infrastructure and operations with Microsoft Fabric. As a result of the successful POC, we are now convinced that Microsoft Fabric is the right solution for our organization. We are looking forward to moving to the next phase of the project, which is the implementation and deployment of Microsoft Fabric across our enterprise. We look forward to other alignment sessions so we can continue our fruitful collaboration with you and your team in this endeavor. Thank you once again for your outstanding service and support and we will get back our team availability for the next sessions”. – Mukunda Patel CISO – Upper Hill branch – VCB Unlock the Power of Tailored Innovation Interested in getting ahead of the competition with advanced technologies? Book a free session with our specialists. Similar Stories view all Ventrae Ventrae Integrated Service Limited, a renowned financial institution that provides… Read More Bureau of Public Entreprises Customer Stories Empowering Bureau of Public Enterprises with Superior Security… Read More Daystar Daystar Energy Optimises Employee Performance and Supply Chain Management Industry… Read More Load More

Overview Capabilities Outcomes Impacts Approach Financial Services Security Strengthens Financial Market Security Operations with Microsoft Sentinel Unified SIEM and Automated Threat Response Implementing a centralized Microsoft Sentinel SIEM platform to unify hybrid security monitoring, automate incident response, and enhance regulatory-grade visibility across FMDQ’s financial market infrastructure. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE IMPACT THE CHALLENGE A Mandatory Security Transformation Before Tenant Exit FMDQ Group PLC, Nigeria’s leading financial market infrastructure operator, lacked unified security visibility across its hybrid environment — leaving critical trading, clearing, and settlement platforms exposed to undetected threats and regulatory audit gaps.. 1No centralized visibility across hybrid IT and financial systems 2Incident detection times of 3–5 days leaving threats undetected 3Compliance gaps with SEC Nigeria and CBN monitoring requirements THE SOLUTION A Centralized Microsoft Sentinel SIEM and Automated SOC Reliance Infosystems deployed Microsoft Sentinel as a centralized cloud-native SIEM across FMDQ’s hybrid environment, integrating 15+ data sources, deploying 30+ KQL detection rules, and automating 60% of incident response workflows. 1Microsoft Sentinel unified monitoring across 15+ security data sources 230+ KQL analytics rules for financial-sector threat detection 360% of routine incidents automated via Azure Logic Apps playbooks Business Impact Business Impact. The engagement delivered measurable transformation across security operations, compliance, and threat visibility for FMDQ’s financial infrastructure.. 1Reduced incident detection time from 3–5 days to under 15 minutes 2Deployed 30+ custom KQL detection rules for financial threat scenarios 3Achieved unified visibility across cloud and on-premises infrastructure < 0 min Detection Time 0 + Data Sources Integrated 0 + KQL Detection Rules 0 % Incidents Automated CASE STUDY overview Microsoft 365 Security and Zero Trust Architecture Industry Financial Services Country Nigeria Nomination Category Security FMDQ Group PLC, Nigeria’s leading financial market infrastructure operator, partnered with Reliance Infosystems to design and implement a centralized Security Information and Event Management (SIEM) solution using Microsoft Sentinel. The engagement delivered unified security visibility across FMDQ’s hybrid environment, enabling real-time monitoring, detection, and response to cyber threats across critical financial systems including trading, clearing, and settlement platforms. The solution significantly improved FMDQ’s security operations maturity, reducing detection and response times while strengthening compliance with strict regulatory requirements from the Securities and Exchange Commission (SEC) Nigeria and other financial oversight bodies. “Together, these capabilities transformed FMDQ’s security operations from reactive investigation to proactive, automated threat detection and response.” How Microsoft Technologies Enabled the Outcome Reliance Infosystems Zero Trust Capabilities Enabling Secure Tenant Separation Capabilities SIEM & SOAR Microsoft Sentinel SIEM and SOAR Platform Log Integration Multi-Source Log Integration Threat Detection Advanced Threat Detection Engineering Automation Automated Incident Response Hybrid Visibility Hybrid Security Visibility Identity & Security Security and Identity Integration Workload Protection Workload Protection and Threat Intelligence Secrets Management Secure Secrets and Configuration Management SIEM & SOAR Microsoft Sentinel SIEM and SOAR Platform Microsoft Sentinel was deployed as the centralized cloud-native SIEM, enabling real-time correlation of security events across hybrid systems. Log Integration Multi-Source Log Integration Over 15 data sources were onboarded, including Microsoft Entra ID, Microsoft 365, Defender for Endpoint, firewall logs, Windows event logs, Azure platform logs, and on-premises Active Directory. Threat Detection Advanced Threat Detection Engineering More than 30 KQL-based analytics rules were implemented to detect financial-sector threats such as suspicious sign-ins, brute-force attacks, data exfiltration, and anomalous activity. Automation Automated Incident Response Azure Logic Apps enabled automated workflows for ticketing, alert enrichment, and security notifications, reducing manual SOC intervention. Hybrid Visibility Hybrid Security Visibility Azure Arc extended monitoring to on-premises infrastructure, ensuring full hybrid environment coverage without system migration. Identity & Security Security and Identity Integration Microsoft Entra ID and Microsoft 365 Defender provided identity and email threat signals for enriched security correlation. Workload Protection Workload Protection and Threat Intelligence Microsoft Defender for Endpoint and Defender XDR enabled endpoint-level visibility and correlated attack-chain analysis across systems. Secrets Management Secure Secrets and Configuration Management Azure Key Vault ensured secure storage and management of sensitive credentials and security artifacts. Enterprise Security Outcomes Enabled by Microsoft Technologies 01 Unified Security Visibility FMDQ achieved centralized monitoring across hybrid IT and financial systems for the first time. 02 Faster Threat Detection and Response Detection time reduced from 3–5 days to under 15 minutes through automated analytics and correlation. 03 Automated SOC Operations Approximately 60% of routine incidents were automatically handled through playbooks and Logic Apps. 04 Improved Regulatory Compliance Enhanced ability to demonstrate continuous monitoring and incident response to SEC Nigeria and CBN. 05 Enhanced Threat Intelligence Correlation Multi-AZ deployment improved availability and reduced risk of service disruption. 05 Reduced Operational Burden Automation reduced manual log analysis and improved SOC efficiency. Business Impact The engagement delivered measurable transformation across security operations, compliance, and threat visibility for FMDQ’s financial infrastructure. < 0 min Detection Time 0 + Data Sources Integrated 0 + KQL Detection Rules 0 % Incidents Automated Reduced incident detection time from 3–5 days to under 15 minutes Deployed 30+ custom KQL detection rules for financial threat scenarios Achieved unified visibility across cloud and on-premises infrastructure Strengthened compliance posture for SEC Nigeria and CBN requirements Enhanced endpoint, identity, and cloud correlation across security operations Onboarded 15+ security data sources across hybrid environment Automated response for approximately 60% of routine security incidents Identified and remediated 12 previously unknown security issues Improved executive and SOC visibility through real-time dashboards Established a scalable, cloud-native SOC foundation using Microsoft Sentinel Social Impact The project strengthened trust, stability, and security across Nigeria’s capital market ecosystem by enhancing the cyber resilience of FMDQ Group PLC, a systemically important financial market infrastructure provider that underpins trading, clearing, settlement, and capital flow activities affecting banks, investors, regulators, and market participants. By improving real-time threat detection and response across critical systems, FMDQ is better positioned to safeguard the digital platforms used by financial institutions, institutional investors, fintech partners, and regulatory bodies, ensuring safer and more reliable market operations. This reinforces confidence among stakeholders who depend on uninterrupted and secure financial market infrastructure for economic activity and investment decisions. The transformation also contributes to broader economic stability and financial system resilience, reducing the risk of cyber disruptions that could impact liquidity, transaction processing, or market transparency. In doing so, it supports a more secure environment for businesses, issuers, and everyday participants indirectly connected to capital market activities through pensions, investments, and corporate financing structures. Overall, the initiative strengthens the foundations of a trusted, secure, and resilient financial ecosystem in Nigeria, where critical market infrastructure can operate with greater assurance, transparency, and continuity. Approach and Delivery Methodology Reliance Infosystems delivered the engagement using a structured four-phase security transformation approach. 01 Scoping and Architecture Design Defined SIEM requirements, mapped data sources, and designed Sentinel architecture aligned with regulatory needs. 02 Data Onboarding and Integration Connected 15+ log sources including Azure, Microsoft 365, firewall systems, and on-premises infrastructure via Azure Arc. 03 Detection and Automation Engineering Built and tuned 30+ KQL analytics rules and deployed automated playbooks using Azure Logic Apps. 04 Operationalization and Handover Conducted parallel run, SOC training, KQL enablement, and full documentation handover for sustained operations. Microsoft Technologies Used Microsoft Sentinel Microsoft Defender for Endpoint Microsoft Defender XDR Microsoft Entra ID Azure Monitor Log Analytics Workspace Azure Logic Apps Azure Arc Azure Key Vault Azure Security Analytics (KQL-based detection) How Microsoft Technologies Enabled the Outcome 01 Microsoft Sentinel Microsoft Sentinel unified all security telemetry into a single cloud-native SIEM, eliminating fragmented log systems and enabling real-time threat detection. 02 KQL-based analytics KQL-based analytics enabled precise detection of financial-sector attack patterns, significantly improving detection accuracy and speed. 03 Azure Logic Apps Azure Logic Apps automated incident response workflows, reducing SOC workload and improving operational efficiency. 04 Azure Arc Azure Arc extended monitoring to on-premises systems without migration, ensuring complete hybrid visibility. 05 Microsoft Defender XDR Microsoft Defender XDR enriched security insights by correlating endpoint, identity, and cloud signals into unified incident views. 05 Transformed FMDQ’s Together, these capabilities transformed FMDQ’s security operations from reactive investigation to proactive, automated threat detection and response. Partner Value and Expertise Reliance Infosystems delivered deep expertise in Microsoft Sentinel architecture, SOC automation, and financial-sector cybersecurity compliance. Key strengths included: 1 Microsoft Sentinel SIEM architecture and deployment 2 Security operations engineering using KQL 3 SOC automation and Logic Apps orchestration 4 Hybrid security integration using Azure Arc 5 Financial-sector cybersecurity compliance alignment Winner Summary FMDQ Group partnered with Reliance Infosystems to implement a centralized Microsoft Sentinel SIEM platform that unified security monitoring across its hybrid financial infrastructure. The solution integrated over 15 data sources, automated incident response, and deployed advanced threat detection rules tailored to financial-sector risks. The transformation reduced threat detection time from days to minutes, improved regulatory compliance, and established a modern, cloud-native security operations foundation.

Menu Microsoft Azure Capabilities Measurable Impact Approach Used Technologies Used NAFDAC Modernizes National Regulatory Systems with Secure Azure Cloud Migration for Mission-Critical Public Health Services Building a secure, scalable, and compliant Azure cloud foundation for NAFDAC’s Regulatory Information Management System (RIMS), enabling resilient public health regulation and real-time digital service delivery across Nigeria Read the full story The Challenge The Solution The Impact Legacy Infrastructure Fragmented Systems Security Gaps Aging on-premises systems limiting national regulatory capability NAFDAC’s critical Regulatory Information Management System (RIMS) operated on fragmented legacy infrastructure, creating availability risks, security vulnerabilities, and barriers to real-time regulatory service delivery across Nigeria. Azure Cloud Migration Zero Trust Security Container Modernization Secure Azure cloud foundation for RIMS and public health services Reliance Infosystems migrated RIMS onto Microsoft Azure, deploying Azure VMs, Container Registry, VPN Gateway, Entra ID, and Defender for Cloud — establishing a fully compliant, cloud-native regulatory platform in the Azure South Africa North region. 99.99% Uptime 100% Cloud-Native Zero Trust Enforced 99.99% availability target for mission-critical public health systems The modernized platform delivers 99.99% availability for regulatory systems, 100% cloud-native access for public portals, continuous compliance monitoring, and a strengthened security posture — protecting public health regulation for millions of Nigerians. CASE STUDY Industry Financial Services Customer NAFDAC Category Migrate & Modernize Your Estate Category $25,000 Microsoft Azure Cloud Transformation The National Agency for Food and Drug Administration and Control (NAFDAC) is Nigeria’s apex public health regulatory authority responsible for ensuring the safety of food, drugs, cosmetics, medical devices, and related products across the country. To modernize its digital regulatory operations and improve service delivery, NAFDAC partnered with Reliance Infosystems to migrate and modernize its critical Online Regulatory Information Management System (RIMS) onto Microsoft Azure. The engagement established a secure, scalable, and compliant cloud environment hosted in the Azure South Africa North region, enabling 100% cloud-native availability for public-facing regulatory portals while strengthening operational resilience and security governance across national regulatory systems. Azure Cloud Platform Capabilities Enabling Transformation Azure Virtual Machines Compute Modernization Azure Container Registry Modern Application Delivery Azure Virtual Network & NSGs Network Security Azure VPN Gateway Hybrid Connectivity Microsoft Entra ID Identity & Access Management Microsoft Defender for Cloud Security & Compliance Azure RBAC & Private Endpoints Governance & Access Control COMPUTE MODERNIZATION Azure Virtual Machines Core RIMS application workloads were deployed on high-performance Azure Virtual Machines with premium managed disks, ensuring reliability and consistent processing performance for national regulatory operations. MODERN APPLICATION DELIVERY Azure Container Registry Secure container image storage and deployment enabled modular application updates and improved release agility for regulatory services, supporting near real-time deployment cycles. NETWORK SECURITY Azure Virtual Network & NSGs A fully isolated network architecture with strict segmentation and traffic control between application tiers prevents unauthorized lateral movement across the entire regulatory platform. HYBRID CONNECTIVITY Azure VPN Gateway Secure IPsec/IKE encrypted tunnels bridge Azure and on-premises systems with VPN-only administrative access, eliminating any public internet exposure for management operations. IDENTITY & ACCESS MANAGEMENT Microsoft Entra ID Unified hybrid identity management delivers centralized authentication, MFA enforcement, and stronger access governance across both cloud and on-premises environments. SECURITY & COMPLIANCE Microsoft Defender for Cloud Continuous security posture management, vulnerability assessment, and regulatory compliance monitoring ensures Zero Trust enforcement across all workloads. GOVERNANCE & ACCESS CONTROL Azure RBAC & Private Endpoints Role-Based Access Control and Private Endpoints enforce least-privilege policies and eliminate public internet exposure for all management plane operations. Enterprise Outcomes Enabled by Microsoft Azure Secure Cloud-First Regulatory Platform NAFDAC transitioned from fragmented legacy infrastructure to a secure, cloud-native regulatory system capable of supporting national-scale public health operations. Improved System Availability and Resilience RIMS was modernized to support highly available regulatory operations targeting 99.99% platform availability with improved uptime and failover resilience. Stronger Security and Compliance Posture Zero Trust architecture and continuous monitoring strengthened alignment with NDPR and public sector governance requirements across all workloads. Faster Application Deployment Cycles Containerized deployment enabled faster release cycles and improved responsiveness of regulatory services to evolving national demands. Secure Hybrid Connectivity Encrypted VPN integration ensured secure, audited communication between NAFDAC on-premises systems and the Azure cloud environment. Business Impact The transformation delivered significant measurable improvements to Nigeria’s national regulatory infrastructure: 99.99% platform availability target for mission-critical regulatory systems Near real-time application deployment using Azure Container Registry Eliminated dependency on fragmented legacy infrastructure environments Strengthened data protection and compliance alignment with NDPR and NITDA standards Enabled scalable architecture to support fluctuating national and international demand 100% cloud-native availability for public-facing regulatory portals 100% infrastructure monitoring coverage with continuous compliance visibility Improved regulatory service continuity for millions of Nigerian citizens Reduced operational risk for critical national health regulatory systems “These outcomes collectively establish NAFDAC as a cloud-first government agency, strengthening Nigeria’s public health regulatory infrastructure for years to come.” Approach and Delivery Methodology Reliance Infosystems followed an agile, structured modernization approach aligned with Microsoft Cloud Adoption Framework principles. Discovery and Assessment Evaluated RIMS application dependencies, infrastructure topology, and governance requirements to define a secure, compliant migration path. Azure Foundation Setup Established subscription structure, RBAC policies, governance controls, and naming conventions aligned with Microsoft Cloud Adoption Framework. Network and Hybrid Connectivity Deployment Implemented secure Azure Virtual Network architecture and VPN Gateway integration to bridge Azure and NAFDAC on-premises systems. Workload Migration and Container Enablement Deployed application workloads on Azure Virtual Machines and Azure Container Registry with secure configurations and hardened access controls. Security and Compliance Integration Onboarded Microsoft Defender for Cloud for continuous monitoring, threat protection, MFA validation, and compliance against public sector standards. Validation and Production Cutover Conducted rigorous testing, vulnerability assessments, MFA validation, and a controlled go-live ensuring zero downtime for national regulatory services. How Microsoft Technologies Enabled the Outcome Azure Virtual Machines and Container Registry enabled separation and modernization of application workloads, improving scalability and deployment speed. Azure Virtual Network and NSGs ensured strict segmentation and secure traffic flow across the entire regulatory platform. Azure VPN Gateway provided secure encrypted hybrid connectivity bridging on-premises NAFDAC systems to Azure. Microsoft Entra ID centralized identity management and strengthened access control policies with MFA enforcement. Microsoft Defender for Cloud enabled continuous security monitoring and compliance enforcement across the environment. Partner Value and Expertise Reliance Infosystems delivered deep expertise across critical Azure and public sector domains: Azure migration and modernization architecture Public sector regulatory system transformation Containerized application deployment models Hybrid cloud connectivity and secure networking Zero Trust security implementation Microsoft Defender for Cloud security operations Reliance Infosystems delivered deep expertise across critical Azure and public sector domains: The engagement leveraged Microsoft AMM (Azure Migration and Modernization) program and Well-Architected Framework principles to ensure secure, scalable, and cost-optimized delivery. Microsoft Technologies Used A comprehensive stack of Azure services and Microsoft security capabilities delivered this secure, resilient regulatory platform. Azure Virtual Machines Azure Container Registry Azure Virtual Network Azure Network Security Groups Azure VPN Gateway Microsoft Entra ID Microsoft Defender for Cloud Azure Role-Based Access Control (RBAC) Azure Private Endpoints Azure Diagnostics and Monitoring Services Winner Summary NAFDAC partnered with Reliance Infosystems to modernize its Regulatory Information Management System on Microsoft Azure, creating a secure, scalable, and compliant cloud platform. The solution enabled 100% cloud-native availability for public regulatory services, strengthened security through Zero Trust architecture, improved deployment agility, and enhanced national regulatory resilience supporting public health protection across Nigeria.

MTN Ghana - Project Nephos

Overview Capabilities Outcomes Impacts Approach Telecommunications and media Migrate & Modernize Your Estate Modernizes and Secures Enterprise Application Landscape on Microsoft Azure to Enable Scalable, Resilient, Cloud-Native Digital Services Rearchitecting MTN Ghana’s enterprise applications into a secure, scalable, and cloud-native Azure platform using AKS, microservices, and modern DevOps to improve agility, resilience, and service delivery across critical digital systems. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE impact THE CHALLENGE Legacy Monolithic Systems Limiting Digital Growth MTN Ghana’s critical Business Support Systems (BSS) and Operations Support Systems (OSS) were built on legacy and monolithic architectures, limiting scalability, deployment agility, and performance across its growing digital services ecosystem 1Legacy BSS/OSS systems constraining operational agility 2Monolithic architecture preventing rapid service delivery 3Performance and scalability constraints on high-traffic platforms THE SOLUTION A Fully Governed Zero Trust Security Architecture Reliance Infosystems modernized and rearchitected MTN Ghana’s enterprise application ecosystem under Project Nephos — migrating critical workloads into a secure, containerized microservices environment on Microsoft Azure. 1AKS-powered microservices for elastic enterprise workload scaling 2Automated CI/CD pipelines via Azure DevOps and GitHub 3Zero Trust security with Microsoft Defender for Cloud and Sentinel THE IMPACT Business Impact Project Nephos delivered measurable transformation across MTN Ghana’s enterprise application landscape. 1Modernized 9+ enterprise applications including MADAPI, myMTN Next-Gen, MTN One, Ventas, and others. 2Improved application availability through multi-AZ resilient architecture. 3Improved system performance through caching and optimized database architecture. + 0 Enterprise Apps Modernized $ 0 M Revenue (USD) 0 Azure Technologies 0 Delivery Phases CASE STUDY overview Microsoft 365 Security and Zero Trust Architecture Industry Telecommunications Country Ghana Nomination Category Data Security & Governance | Security MTN Ghana, a leading telecommunications and digital services provider in West Africa and part of the MTN Group, partnered with Reliance Infosystems to modernize and rearchitect its enterprise application ecosystem under Project Nephos. The initiative focused on transforming critical Business Support Systems (BSS) and Operations Support Systems (OSS), alongside key customer-facing and enterprise platforms, into a modern Azure-based cloud architecture. The solution enabled MTN Ghana to migrate from legacy and monolithic systems into a secure, scalable, and containerized microservices environment, improving performance, operational resilience, and delivery speed across its digital services ecosystem. “Together, these services enabled MTN Ghana to transition into a modern, secure, and scalable cloud-native enterprise platform.” How Microsoft Technologies Enabled the Outcome · Reliance Infosystems Reliance Infosystems < Zero Trust Capabilities Enabling Secure Tenant Separation Capabilities AKS & Containers Azure Kubernetes Service (AKS) Modernization Microservices Microservices Architecture Enablement Environments Multi-Environment Deployment Model Traffic & Networking Global Traffic Management and Networking Data & Caching Data and Caching Layer Modernization API & Integration Secure API and Integration Layer Security Security and Governance Framework DevOps DevOps and Automation Hybrid Connectivity Hybrid Connectivity and Networking Architecture AKS & Containers Azure Kubernetes Service (AKS) Modernization AKS was implemented as the core container orchestration platform for enterprise workloads, enabling microservices deployment, scaling, and lifecycle management across multiple applications. Microservices Microservices Architecture Enablement Legacy applications were replatformed and refactored into distributed microservices, improving scalability, maintainability, and deployment flexibility. Environments Multi-Environment Deployment Model Dev, SIT, UAT, and Production environments were implemented with standardized governance and deployment pipelines. Traffic & Networking Global Traffic Management and Networking Azure Front Door and Application Gateway with WAF enabled secure global routing, traffic distribution, and protection for high-traffic applications. Data & Caching Data and Caching Layer Modernization Azure Database for PostgreSQL, MySQL Flexible Server, Cosmos DB (MongoDB API), and Azure Cache for Redis improved transactional performance and reduced latency. API & Integration Secure API and Integration Layer Azure Service Bus, API-led architecture, and containerized integration services enabled reliable communication between systems and third-party platforms. Security Security and Governance Framework Microsoft Defender for Cloud, Microsoft Sentinel, Microsoft Entra ID, Azure Key Vault, and Azure Policy ensured a secure-by-design and compliant cloud environment. DevOps DevOps and Automation Azure DevOps and GitHub enabled CI/CD automation, GitOps practices, and standardized release management across all environments. Hybrid Connectivity Hybrid Connectivity and Networking Architecture Hub-and-spoke architecture enabled secure segmentation of workloads with centralized governance and controlled hybrid connectivity. Enterprise Security Outcomes Enabled by Microsoft Technologies 01 Scalable Digital Platform AKS enabled elastic scaling of mission-critical applications during peak demand periods. 02 Improved Application Performance Caching and optimized database services significantly reduced latency and improved transaction throughput. 03 Faster Time-to-Market CI/CD pipelines enabled rapid deployment cycles across multiple enterprise applications. 04 Enhanced Security Posture Zero Trust architecture and centralized monitoring improved threat visibility and reduced exposure. 05 Improved Operational Resilience Multi-AZ deployment improved availability and reduced risk of service disruption. 06 Standardized Cloud Operating Model Unified DevOps and architecture governance improved consistency across all workloads. Business Impact Project Nephos delivered measurable transformation across MTN Ghana’s enterprise application landscape. + 0 Enterprise Apps Modernized $ 0 M Revenue (USD) 0 Azure Technologies 0 Delivery Phases Modernized 9+ enterprise applications including MADAPI, myMTN Next-Gen, MTN One, Ventas, and others Improved application availability through multi-AZ resilient architecture Improved system performance through caching and optimized database architecture Improved security posture through Zero Trust and centralized monitoring Reduced operational friction through containerized workloads and microservices architecture Enabled elastic scaling for high-traffic digital platforms across Ghana’s national telecom infrastructure Reduced deployment cycles from manual processes to automated CI/CD pipelines Established standardized Dev, SIT, UAT, and Production environments Enabled secure API-driven integration across internal and external systems Strengthened foundation for future digital innovation and service expansion Social Impact The initiative strengthened trust, security, and digital resilience across Ghana’s economy by improving the protection of critical cloud services relied upon by millions of individuals, businesses, and public institutions every day. Its impact extends across customers, employees, fintech partners, and enterprises, reinforcing confidence in the secure delivery of connectivity, mobile money, and digital services while supporting national digital stability. Approach and Delivery Methodology Reliance Infosystems followed a structured Cloud Architecture Review Board (CARB) methodology across six delivery phases. 01 Assessment and Discovery Analyzed legacy BSS/OSS systems, application dependencies, and performance constraints. 02 Cloud Architecture Design Designed a hub-and-spoke Azure landing zone with security, networking, and governance controls. 03 Application Modernization Replatformed and refactored applications into microservices and containerized workloads using AKS. 04 DevOps Enablement Implemented CI/CD pipelines using Azure DevOps and GitHub for automated deployment across environments. 05 Security and Integration Layer Integrated identity, API management, and secure connectivity using Entra ID, Service Bus, and hybrid networking. 06 Testing and Optimization Conducted performance validation, load testing, and environment stabilization before production cutover. Microsoft Technologies Used Azure Kubernetes Service (AKS) Azure Virtual Machines & Scale Sets Azure Front Door Azure Application Gateway (WAF) Azure Database for PostgreSQL Flexible Server Azure Database for MySQL Flexible Server Azure Cosmos DB (MongoDB API) Azure Cache for Redis Azure Service Bus Azure API Management Azure Container Registry Azure DevOps GitHub Microsoft Entra ID Azure Key Vault Azure Policy Azure Firewall Azure Private Link & Private Endpoints Azure DNS Private Resolver Microsoft Defender for Cloud Microsoft Sentinel Azure Monitor Azure Blob Storage How Microsoft Technologies Enabled the Outcome 01 Azure Kubernetes Azure Kubernetes Service enabled scalable microservices deployment across enterprise applications, improving agility and performance under peak demand. 02 Azure Front Door Azure Front Door and Application Gateway ensured global traffic optimization and secure access to customer-facing platforms. 03 Azure databases Azure databases and Redis caching significantly improved transaction speed and reduced application latency. 04 Azure DevOps and GitHub Azure DevOps and GitHub enabled automated CI/CD pipelines, reducing release time and improving deployment consistency. 05 Microsoft Defender Microsoft Defender for Cloud and Microsoft Sentinel strengthened security visibility and enabled proactive threat detection across workloads. Partner Value and Expertise Reliance Infosystems delivered deep expertise in enterprise cloud architecture, microservices modernization, and telecom-scale Azure deployment. Reliance Infosystems delivered deep expertise in: 1 Enterprise cloud architecture and Azure landing zone design 2 Microservices and containerized application modernization 3 Telecom-scale AKS workload engineering 4 API-led integration and hybrid connectivity 5 DevOps automation and GitOps implementation 6 Security architecture and Zero Trust design Winner Summary MTN Ghana partnered with Reliance Infosystems to modernize its enterprise application landscape using Microsoft Azure. The transformation rearchitected critical BSS and OSS systems into scalable microservices hosted on Azure Kubernetes Service, enabling improved performance, operational resilience, and faster service delivery. The solution established a secure, cloud-native foundation with automated DevOps, global traffic management, and advanced security controls, positioning MTN Ghana for continuous digital innovation and scalable growth.

Telecel Ghana Limited

Overview Capabilities Outcomes Impacts Approach Telecommunications Data Security & Governance AI Business Solutions Establishes Zero Trust Security Foundation with Microsoft 365 to Enable Secure Tenant Separation and Operational Independence Enabling secure tenant separation from Vodafone global infrastructure through a fully governed Zero Trust security architecture powered by Microsoft Entra ID, Intune, Microsoft Purview, and Microsoft Defender XDR. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE CHALLENGE A Mandatory Security Transformation Before Tenant Exit Telecel Ghana required a complete security overhaul as a prerequisite to separating from the Vodafone global Microsoft 365 tenant. Vodafone’s migration governance framework mandated a fully operational, enterprise-grade security posture before any data migration or tenant exit could be approved. 1Complete security transformation required before tenant separation 2Vodafone governance mandated enterprise-grade Zero Trust posture 3No migration approval without fully operational security controls THE SOLUTION A Fully Governed Zero Trust Security Architecture Reliance Infosystems designed and deployed a comprehensive Zero Trust security architecture across identity, endpoint, data, and threat protection layers — ensuring Telecel Ghana could operate as an independent and sovereign Microsoft 365 tenant. 1Zero Trust identity controls via Microsoft Entra ID and PIM 2100% endpoint enrollment and compliance with Microsoft Intune 3Enterprise data governance with Microsoft Purview sensitivity labeling 100% MFA Enforcement 0 % Endpoints Enrolled Zero Trust Foundation Established 0 Microsoft Technologies CASE STUDY overview Microsoft 365 Security and Zero Trust Architecture Industry Telecommunications Country Ghana Nomination Category Data Security & Governance | Security Telecel Ghana Limited required a complete security transformation as a prerequisite to separating from the Vodafone global Microsoft 365 tenant following its rebranding and acquisition transition in 2024. The Vodafone migration governance framework mandated that Telecel’s new tenant must demonstrate a fully operational, enterprise-grade security posture before any data migration or tenant exit could be approved. Reliance Infosystems designed and deployed a comprehensive Zero Trust security architecture across identity, endpoint, data, and threat protection layers, ensuring Telecel Ghana could operate as an independent and sovereign Microsoft 365 tenant. The solution established a governed security baseline across identity access control, endpoint compliance, information protection, and centralized threat monitoring, enabling Vodafone’s migration sign-off and unlocking Telecel’s operational independence. “Together, these technologies established a fully governed Zero Trust foundation that enabled secure tenant separation and operational independence.” How Microsoft Technologies Enabled the Outcome · Reliance Infosystems Reliance Infosystems < Zero Trust Capabilities Enabling Secure Tenant Separation Capabilities Identity & Access Identity and Access Security Endpoint Security Endpoint Security and Management Data Governance Data Security and Governance Threat Protection Threat Protection and Monitoring Identity & Access Identity and Access Security Microsoft Entra ID Conditional Access policies enforced MFA across all users and administrators, implemented risk-based sign-in protection, and restricted access based on device compliance and location context. Privileged Identity Management eliminated standing admin access and enforced just-in-time role activation. Endpoint Security Endpoint Security and Management Microsoft Intune onboarded corporate endpoints into cloud-native device management, enforced compliance policies aligned to CIS benchmarks, and enabled secure device posture validation for Conditional Access decisions. Microsoft Defender for Endpoint provided real-time endpoint detection, attack surface reduction, and vulnerability management. Data Governance Data Security and Governance Microsoft Purview introduced Telecel Ghana’s first enterprise-wide sensitivity labeling framework, enabling classification of Public, Internal, Confidential, and Highly Confidential data. Data Loss Prevention policies were deployed across Exchange, Teams, SharePoint, OneDrive, and endpoints to prevent unauthorized data exfiltration. Threat Protection Threat Protection and Monitoring Microsoft Defender for Office 365 and Microsoft Sentinel provided centralized threat detection across email, collaboration, identity, and endpoint signals. Safe Links, Safe Attachments, and anti-phishing policies reduced exposure to advanced email-based threats. Enterprise Security Outcomes Enabled by Microsoft Technologies 01 Secure Tenant Independence Telecel Ghana successfully met Vodafone’s security exit requirements, enabling formal approval for tenant separation and establishing full operational independence from the global Vodafone Microsoft 365 environment. 02 Identity Protection at Scale 100% MFA enforcement across all users and administrators eliminated password-only authentication risks and significantly reduced high-risk sign-in attempts. 03 Endpoint Governance Visibility 100% of corporate endpoints were enrolled in Microsoft Intune, enabling real-time compliance visibility, centralized device management, and enforcement of secure configuration baselines. 04 Data Protection and Exfiltration Control Microsoft Purview DLP policies actively monitored and blocked unauthorized movement of sensitive data across email, Teams, SharePoint, and endpoint channels. 05 Centralized Security Monitoring Microsoft Defender XDR and Microsoft Sentinel enabled unified visibility across identity, endpoint, and collaboration workloads, improving detection and response capabilities. Business Impact The engagement delivered measurable transformation across security, compliance, and operational independence. 0 % MFA Enforcement 0 % Endpoints Enrolled Zero Trust Foundation Established 0 Microsoft Technologies Enabled secure migration approval from Vodafone governance board Onboarded 100% of corporate endpoints into Microsoft Intune Established first sensitivity labeling framework for structured data governance Enabled centralized threat visibility across Microsoft 365 environment Established independent Zero Trust security foundation for Telecel Ghana Achieved 100% MFA enforcement across users and administrators Implemented enterprise-wide Conditional Access governance model Deployed cross-channel DLP controls preventing unauthorized data transfer Eliminated dependency on Vodafone shared security infrastructure These outcomes collectively enabled Telecel Ghana to transition into a sovereign digital organization with enterprise-grade Microsoft security controls in place. Social Impact By strengthening data privacy, governance, and security controls, the initiative helped protect the personal, financial, and operational information of millions of subscribers who rely on Telecel Ghana for communication, digital services, and economic participation. The transformation increased trust in the handling of sensitive information while creating a safer, more secure, and resilient digital environment for customers, employees, partners, and regulators. It also established a strong foundation for responsible AI adoption and secure innovation, reinforcing confidence in Ghana’s telecommunications ecosystem and the essential services that power everyday life. Approach and Delivery Methodology Reliance Infosystems executed a structured security-gated migration approach aligned to Vodafone’s contractual exit requirements and Microsoft Zero Trust principles. 01 Secure-by-Design Assessment Full tenant security baseline assessment Microsoft Security Benchmark and NIST CSF alignment Gap analysis across identity, endpoint, data, and threat protection Dependency mapping for staged implementation 02 Zero Trust Implementation Deployment of Entra ID Conditional Access and MFA Intune device enrollment via Hybrid Join Microsoft Defender for Endpoint onboarding and ASR policies endpoint, data, and threat protection Microsoft Purview sensitivity labeling and DLP implementation Microsoft Defender for Office 365 configuration Microsoft Sentinel integration for centralized monitoring 03 Validation and Migration Readiness Pilot rollout across user groups and devices Policy tuning and enforcement validation Security control verification for migration sign-off Operational readiness confirmation with Vodafone governance team Microsoft Technologies Used Microsoft Entra ID (Conditional Access, Identity Protection, PIM) Microsoft Intune (Endpoint Management and Compliance) Microsoft Defender for Endpoint Microsoft Defender for Office 365 Microsoft Purview (Information Protection, DLP, Audit) Microsoft Sentinel How Microsoft Technologies Enabled the Outcome 01 Microsoft Entra ID Microsoft Entra ID enabled secure identity governance by enforcing MFA, Conditional Access, and privileged access controls, eliminating reliance on password-only authentication. 02 Microsoft Intune Microsoft Intune enabled centralized endpoint management and compliance enforcement, providing real-time visibility into device security posture. 03 Microsoft Purview Microsoft Purview enabled structured data governance through sensitivity labeling and DLP policies, ensuring protection of sensitive corporate information across collaboration platforms. 04 Microsoft Defender Microsoft Defender XDR enabled unified threat visibility across identity, endpoint, and email systems, improving detection and response capabilities. 05 Zero Trust foundation Together, these technologies established a fully governed Zero Trust foundation that enabled secure tenant separation and operational independence. Partner Value and Expertise Reliance Infosystems delivered deep expertise in Microsoft Zero Trust architecture design, security-gated migration execution, and enterprise-scale Microsoft 365 security deployment. Key strengths included: 1 Security-first tenant migration architecture 2 Integration of identity, endpoint, and data protection layers 3 Regulatory-aligned security design for telecom environments 4 Microsoft Defender XDR and Purview ecosystem integration 5 Enable secure AI adoption through Microsoft 365 Copilot 6 Structured deployment aligned to Microsoft Cybersecurity Reference Architecture Winner Summary Reliance Infosystems enabled Telecel Ghana’s secure separation from Vodafone’s global Microsoft 365 tenant by implementing a Zero Trust security architecture using Microsoft Entra ID, Intune, Purview, and Defender XDR. The solution established identity, endpoint, and data governance controls, enabling formal migration approval and delivering full operational independence with enterprise-grade security.

Energy & Resources Modern Work Security AI Business Solutions Energy & Resources Modern Work Security AI Business Solutions Transforms a Complex Inherited Enterprise Environment into a Secure, AI-Enabled Digital Workplace with Microsoft Technologies Establishing a secure, compliant, and AI-ready enterprise platform for 4,000 users following one of Africa’s largest energy sector acquisitions. Explore the Case Study View Business Impact THE CHALLENGE THE SOLUTION THE CHALLENGE A Complex Inherited Enterprise Environment Following the landmark $2.4 billion acquisition of Shell’s Nigerian onshore business, Renaissance Energy Africa instantly inherited a highly sophisticated Microsoft-based enterprise requiring immediate independent governance for approximately 4,000 users. Highly complex enterprise environment inherited from Shell Required full operational independence from day one Unmanaged endpoints with critical security governance gaps “` Users Supported ~ 0 Acquisition Value $ 0 B Zero Operational Downtime Microsoft Technologies 0 Case Study Overview Microsoft Technologies Powering Enterprise Transformation Industry Energy Country Nigeria Nomination Category Modern Work | Security | AI Business Solutions | Energy & ResourcesRenaissance Energy Africa emerged following the landmark $2.4 billion acquisition of Shell’s Nigerian onshore business, instantly becoming one of Nigeria’s largest indigenous upstream oil and gas operators.To support operational independence from day one, Reliance Infosystems assumed responsibility for a highly sophisticated Microsoft-based enterprise environment inherited from Shell and transformed it into a secure, compliant, and AI-enabled digital workplace designed for a regulated energy operator.The engagement established a modern Microsoft-powered foundation spanning identity, security, endpoint management, productivity, collaboration, cloud services, and AI, ensuring uninterrupted operations across approximately 4,000 users while supporting the transition to an independently governed organization. “Reliance’s ability to simultaneously stabilize, secure, modernize, and innovate within a live production environment enabled Renaissance Energy Africa to achieve operational independence without compromising business performance.” Partner Value and Expertise · Reliance Infosystems Microsoft Technologies Powering Enterprise Transformation CAPABILITIES Identity & Access Hybrid Governance Endpoint Management Microsoft Intune Security Advanced Protection SOC & Monitoring Threat Visibility Collaboration Modern Workplace AI & Copilot Microsoft 365 AI Cloud Azure Foundation Hybrid Identity and Access Governance Microsoft Entra ID, Active Directory Domain Services, Active Directory Federation Services, and Active Directory Certificate Services were re-architected to provide a secure and independently governed identity platform supporting enterprise access management and regulatory compliance. Enterprise Endpoint Management with Microsoft Intune Microsoft Intune introduced centralized device management across the organization, enabling security policy enforcement, compliance monitoring, and Conditional Access controls across corporate endpoints. Advanced Security Operations Microsoft Defender for Endpoint and Microsoft Defender for Office 365 strengthened protection across endpoints, email, and collaboration environments while enabling proactive threat detection and response. Security Operations and Threat Visibility Microsoft Sentinel provided centralized monitoring and security operations capabilities, enabling unified visibility, investigation, and response across the Microsoft estate. Modern Collaboration and Productivity Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive delivered secure enterprise communications, collaboration, document management, and knowledge sharing for users across operational and corporate environments. AI-Powered Productivity with Microsoft 365 Copilott Microsoft 365 Copilot introduced AI-powered assistance across Outlook, Teams, Word, and SharePoint, helping employees improve productivity, accelerate information discovery, and enhance collaboration. Cloud Infrastructure Foundation Microsoft Azure provided the cloud platform underpinning critical identity, productivity, and security services across the organization. Enterprise Outcomes Enabled by Microsoft Technologies 01 Operational Excellence Renaissance successfully transitioned from an inherited Shell environment to an independently governed enterprise platform capable of supporting long-term business growth and regulatory obligations. 02 Improved Security Posture The organization established a modern security framework spanning identity, endpoint protection, email security, and centralized threat monitoring. 03 Governed Endpoint Environment Microsoft Intune transformed an unmanaged endpoint landscape into a compliant, policy-driven environment aligned with enterprise security requirements. 04 Enhanced Cyber Resilience Live security threats encountered during the transition period were successfully detected, contained, and remediated before operational impact occurred. 05 Continuous Business Operations Critical collaboration, communications, and operational systems remained available throughout the transition, ensuring uninterrupted support for business and field operations. 06 AI Readiness and Innovation Microsoft 365 Copilot positioned Renaissance among the leading AI-enabled organizations within Nigeria’s energy sector, enabling secure adoption of generative AI capabilities across the workforce. Business Impact The engagement delivered measurable operational and business outcomes across the enterprise. Users Supported ~ 0 Acquisition Value $ 0 B Zero Operational Downtime Microsoft Technologies 0 Approximately 4,000 users supported throughout the transition with no operational downtime attributable to IT failures Enterprise-grade Active Directory and Microsoft Entra ID environment established to support secure independent operations Microsoft Sentinel-powered security operations capability established across the enterprise Microsoft 365 Copilot deployed to enable AI-powered productivity and collaboration Approximately 4,000 endpoint devices brought under centralized governance through Microsoft Intune Live security incidents detected, investigated, and remediated before operational disruption occurred Critical operational systems maintained uninterrupted communications through Microsoft SMTP relay services Secure, compliant, and scalable Microsoft platform established for long-term business growth Approach and Delivery Methodology Reliance Infosystems executed the engagement through a structured three-phase transformation approach. 01 Discovery and Stabilization A comprehensive assessment of the inherited environment was conducted, including Active Directory infrastructure, Microsoft 365 services, endpoint estate, and security posture. Immediate remediation activities ensured service continuity and operational stability. 02 Enterprise Uplift and Transformation Reliance modernized and optimized the environment through: Active Directory re-architecture, Microsoft Entra ID deployment, Microsoft Intune implementation, Microsoft Defender security hardening, Microsoft 365 service optimization, and security governance improvements. 03 Innovation Enablement Following platform stabilization, Microsoft 365 Copilot readiness activities, governance planning, and user enablement programs were delivered to support enterprise AI adoption. Microsoft Technologies Used Microsoft Entra ID Active Directory Domain Services (AD DS) Active Directory Federation Services (AD FS) Active Directory Certificate Services (AD CA) Microsoft Intune Microsoft Defender for Endpoint Microsoft Defender for Office 365 Microsoft Sentinel Exchange Online Microsoft Teams SharePoint Online OneDrive for Business Microsoft 365 Copilot Microsoft Azure How Microsoft Technologies Enabled the Outcome 01 Microsoft Entra ID Microsoft Entra ID established a secure and independently governed identity platform that enabled Renaissance to operate separately from its inherited Shell environment. 02 Active Directory services Active Directory services were redesigned to provide a compliant and resilient identity foundation aligned with the requirements of a regulated energy operator. 03 Microsoft Intune Microsoft Intune enabled centralized endpoint governance, device compliance monitoring, and Conditional Access enforcement across the organization’s workforce. 04 Microsoft Defender Microsoft Defender solutions strengthened protection across identities, endpoints, email, and collaboration services while enabling proactive threat detection and response. 05 Microsoft Sentinel Microsoft Sentinel centralized security monitoring and incident management, providing enterprise-scale visibility across the Microsoft ecosystem. 06 Exchange Online, Teams, SharePoint Online, and OneDrive Exchange Online, Teams, SharePoint Online, and OneDrive supported uninterrupted communications and collaboration throughout the transition period. 07 Microsoft 365 Copilot Microsoft 365 Copilot introduced AI-powered productivity capabilities that enhanced employee efficiency and accelerated knowledge access across the organization. Partner Value and Expertise Reliance Infosystems delivered a unique combination of Microsoft technical expertise and deep understanding of Nigeria’s energy sector operating environment. Reliance’s ability to simultaneously stabilize, secure, modernize, and innovate within a live production environment enabled Renaissance Energy Africa to achieve operational independence without compromising business performance.The engagement demonstrated Reliance’s capability to: Manage and optimize large-scale inherited Microsoft environments Deliver enterprise security and identity transformation Implement modern endpoint management and security operations Support highly regulated organizations with complex compliance requirements Enable secure AI adoption through Microsoft 365 Copilot Maintain operational continuity throughout critical business transitions Winner Summary Renaissance Energy Africa transformed a complex enterprise environment inherited through a landmark energy sector acquisition into a secure, compliant, and AI-enabled digital workplace. Reliance Infosystems implemented Microsoft Entra ID, Intune, Defender, Sentinel, Microsoft 365, Azure, and Copilot to support approximately 4,000 users, deliver operational independence, strengthen cybersecurity, modernize endpoint management, and establish a scalable foundation for future innovation.

Customer Services D365 Capabilities Enterprise Services Measurable-Impacts Approach Used Meristem Securities Modernizes Customer Service Operations with Microsoft Dynamics 365 Meristem Securities Modernizes Customer Service Operations with Microsoft Dynamics 365 to Deliver Automated Case Management Across Business Units Read the full story The Challenge The Solution The Impact Siloed Operations Manual Tracking Delayed Resolution Fragmented, manual customer service processes Transforming fragmented, manual customer service processes that relied on disconnected systems like Outlook, creating outreach delays and limiting end-to-end visibility. Dynamics 365 Power Platform Dataverse Unified automated case management A centralized, governed, and scalable case management platform powered by Microsoft Dynamics 365 Customer Service and Power Platform, establishing a structured SLA Adherence Operational Efficiency Unified View Faster response & improved SLA compliance Measurable improvements in response times, real-time SLA monitoring, and standardized service processes across Experience Center, Wealth Management, and Stockbroking. Unified Service Platform 0 % SLA Tracking Faster Case Resolution 0 % Project Value CASE STUDY Industry Financial Services Customer Meristem Securities Category Agentic Services & Contact Center Category $67,080 (License Revenue 1 yr) + $13,250 (Implementation) Microsoft Dynamics 365 Customer Service Microsoft Dynamics 365 Customer Service enables organizations to deliver consistent, efficient, and intelligent customer engagement by unifying case management, automating workflows, and improving visibility across service operations. For Meristem Securities Limited, a leading financial services provider in Nigeria, Reliance Infosystems implemented Dynamics 365 Customer Service to replace fragmented, manual service processes across multiple business units with a centralized, governed, and scalable case management platform. The solution established a structured service delivery model across Experience Center, Wealth Management, Stockbroking, Trustees, and Registrars, ensuring every customer request is tracked, routed, and resolved within defined SLAs. Dynamics 365 Capabilities Powering End-to-End Case Lifecycle Automation Centralized Case ManagementIntelligent Case RoutingSLA Management and EnforcementWorkflow Automation with Power PlatformStructured Case Lifecycle ManagementDataverse-Driven Data Management Centralized Case Management All customer requests are now captured and managed in a single system, eliminating fragmented Outlook-based tracking and enabling end-to-end visibility across business units. Intelligent Case Routing Automated routing ensures cases are assigned to the right teams based on predefined rules, reducing manual intervention and improving resolution speed. SLA Management and Enforcement Built-in SLA tracking ensures first response and resolution timelines are monitored in real time, enabling proactive escalation before breaches occur. Workflow Automation with Power Platform Power Automate workflows streamline case creation, notifications, escalations, and approvals, removing manual dependencies from service operations. Structured Case Lifecycle Management A standardized case lifecycle ensures consistency in how requests are logged, processed, escalated, and closed across all business units. Dataverse-Driven Data Management Microsoft Dataverse provides a secure and structured data layer, ensuring consistency, governance, and scalability across all service entities. Enterprise Service Outcomes Enabled Unified Service Operations Meristem Securities achieved a single, centralized view of all customer service requests across multiple business units, eliminating siloed operations. Improved SLA Compliance Automated SLA tracking and escalation mechanisms significantly improved adherence to service timelines and reduced risk of missed commitments. Enhanced Operational Efficiency Automation of case creation, routing, and notifications reduced manual workload and improved service team productivity. Consistent Customer Experience Standardized workflows ensured consistent communication and service handling across all business units, improving trust. Scalable Service Foundation The platform provides a scalable architecture capable of supporting future enhancements, including advanced automation and AI. Measurable Impact The implementation delivered measurable improvements in customer service operations across Meristem Securities: Faster case response and resolution times through automated routing and workflows Improved SLA compliance with real-time monitoring and escalation controls Increased operational efficiency by eliminating manual case logging in Outlook Standardized service processes across multiple business units Enhanced management visibility through structured dashboards and case tracking “These improvements directly strengthened service reliability, operational discipline, and customer engagement consistency across the organization.” Social Impact The transformation improved the quality, speed, and consistency of customer service delivery for Meristem Securities’ clients, including retail investors, high-net-worth individuals, and institutional customers who rely on timely support for financial decision-making and portfolio management. By modernizing customer engagement processes, the solution enhanced trust and confidence in service interactions, ensuring customers receive faster resolution, more personalized responses, and improved visibility into their requests across channels. The initiative also strengthened operational reliability for frontline service teams by reducing manual workload and enabling more coordinated, efficient, and responsive customer support across Meristem’s financial services ecosystem. Approach and Delivery Methodology Reliance Infosystems executed a structured implementation approach aligned to Microsoft best practices: Approach and Delivery Methodology Reliance Infosystems executed a structured implementation approach aligned to Microsoft best practices: Discovery and Process Alignment Stakeholder workshops were conducted across all business units to map existing service processes and define a unified case management model. System Configuration & Foundation Setup Microsoft Dynamics 365 Customer Service environment was configured, including security roles, user access, and initial data migration for accounts and contacts. Solution Implementation Core service capabilities were deployed, including: automated case creation and routing, SLA configuration, Notification workflows, Case lifecycle definition. Validation and UAT Structured user acceptance testing ensured alignment with operational requirements and service expectations. Adoption and Enablement End-user training and post go-live support ensured smooth transition and adoption across all service teams. How Microsoft Technologies Enabled the Outcome Dynamics 365 Customer Service provided the foundational platform for centralized service operations, replacing fragmented manual processes with a unified case management system. Dataverse enabled secure, structured, and scalable data storage across all business units, ensuring consistency and governance. Power Platform automated critical workflows, including case creation, routing, notifications, and SLA enforcement, transforming previously manual processes into intelligent, rule-driven operations. Partner Value and Expertise Reliance Infosystems brought deep expertise in Microsoft Dynamics 365 Customer Service implementation within financial services environments, with strong capability in: Multi-business unit service architecture design SLA modeling and enforcement frameworks Workflow automation using Power Platform Financial services process standardization The engagement demonstrated Reliance’s ability to translate complex operational service structures into a scalable Microsoft-native customer engagement platform. Winner Summary Meristem Securities Limited modernized its fragmented customer service operations using Microsoft Dynamics 365 Customer Service, implemented by Reliance Infosystems. The solution unified case management across multiple business units, automated workflows, and enforced SLA tracking, resulting in improved response times, higher operational efficiency, and standardized service delivery across the organization.

Adehyemen Savings and Loan Case Study

Sophos XGS Firewall · Reliance Infosystems How Adehyeman Savings & Loans Strengthened Its Security with a Next-Generation Firewall Customer Stories Customers Adehyeman Savings and Loans Solution Sophos XGS Firewall Industry Financial Services Location Accra, Ghana. KEY OUTCOMES Real-time threat monitoring restored Fewer network attacks post-deployment Full traffic visibility achieved Overview A Trusted Financial Institution Serving Ghana Since 2005 Adehyeman Savings and Loans is a licensed non‑bank financial institution in Ghana, operating since 2005 after being licensed by the Bank of Ghana under the Non‑Bank Financial Institutions Law. It provides savings, deposit, and loan products to individuals, groups, SMEs, and micro‑entrepreneurs across Ghana. Their services include savings accounts, current accounts, fixed deposits, and various loan types such as salary loans, group loans, and business loans. They operate from their headquarters in Kokomlemle, Accra, with a wider presence of branches and micro‑lending offices designed to reach underserved communities and support microfinance and SME growth. The Challenge Closing Critical Security Gaps in a Regulated Environment As a financial service institution, Adehyeman Savings and Loans handles sensitive financial data daily. In such an environment, network security is not optional; it is foundational. However, underlying gaps in their infrastructure began to expose the institution to avoidable risks. A deeper review of their environment revealed several pressing concerns: Absence of a Next-Generation Firewall The existing firewall lacked modern capabilities required to detect and prevent advanced threats. Expired Firewall License The previous license had expired without notice, leaving the network without active updates and real-time threat intelligence. Limited Visibility and Control The IT team had insufficient insight into traffic patterns and potential vulnerabilities. Need for Professional Support The institution required a reliable technology partner capable of delivering structured implementation and ongoing support with a high degree of professionalism. “These gaps created uncertainty within the organization. The team struggled to manage their network efficiently and operated with growing concern about potential cyberattacks.” The Solution A Structured Security Upgrade Led by Reliance Infosystems Following a comprehensive assessment, Reliance Infosystems recommended deploying the Sophos XGS Firewall as the appropriate next-generation solution. The goal was to restore active protection, improve visibility, and establish a modern security foundation aligned with financial industry expectations. A deeper review of their environment revealed several pressing concerns: Configuration Backup A complete backup was taken from the legacy firewall to preserve configurations and reduce risk. Appliance Provisioning The new Sophos XGS appliance was provisioned and configured to align with Adehyeman’s operational requirements. Controlled Cutover A controlled cutover process was performed to transition from the old device to the new firewall. Policy Hardening Security policies were reconfigured and optimized to strengthen protection and improve network performance. THE RESULTS Measurable Security Gains and Operational Confidence The impact of the upgrade was immediate and tangible. Adehyeman Savings and Loans transitioned from a reactive security posture to a controlled and resilient environment. Key improvements included: Key improvements included: Reduced Network Attacks The organization experienced noticeably fewer attacks compared to previous periods. Restored Active Protection With a valid license and updated security intelligence, the network regained real-time threat monitoring. 360° Improved Visibility The IT team gained better oversight on traffic and policy management. 100% Operational Stability Reduced uncertainty allowed the team to focus on core business functions rather than security concerns. On a scale of 1 to 100, the institution rated the impact of the solution at 80, reflecting significant improvement across security, efficiency, and risk management. Continued support from Reliance Infosystems ensures that the system remains optimized and aligned with evolving threats. Looking Ahead A Stronger Security Foundation for Sustainable Growth Today, Adehyeman Savings and Loans operates with renewed confidence. Their infrastructure is supported by a modern firewall architecture capable of adapting to emerging cyber risks while supporting regulatory compliance. Rather than reacting to vulnerabilities, the organization now operates from a position of preparedness. The engagement did more than replace hardware; it established a long-term security foundation designed to protect customers, data, and institutional reputation. By the Numbers The Proof Is in the Results If your organization is operating on outdated protection or uncertain licensing status, now is the time to act. Engage our experts to assess your current environment and deploy a next-generation firewall that secures your operations with professionalism and precision. 100% Impact Score Security, efficiency & risk management improvement rated by the customer 4 Gaps Critical vulnerabilities closed No NGFW, expired licence, zero visibility, no support partner 0 Downtime During cutover Business continuity maintained throughout the entire deployment 24/7 Ongoing protection Real-time threat intelligence continuously active post-deployment Similar Stories View all skip render: ucaddon_post_grid

Pesa Sacco Case study

Customer Stories Pesa SACCO transforms service delivery through Microsoft 365adoption Customers Pesa SACCO Society Industry Financial Services Solution Migration To Microsoft 365 Location Nairobi, Kenya Overview Pesa SACCO Society is a licensed Non-Withdrawable Deposit-Taking Savings and Credit Co-operative regulated by the SACCO Societies Regulatory Authority (SASRA). Established in 1994 to serve De La Rue employees, the SACCO has since grown into an inclusive financial community with over 200+ members, dedicated to empowering individuals through savings mobilization and credit administration. As membership expanded and operations matured, so did the need for modern tools that could support secure communication, efficient collaboration, and reliable service delivery across Nairobi and beyond. Key Achievements Seamless Migration From legacy IMAP to Microsoft 365 Enhanced Collaboration Real-time teamwork across departments Improved Security SASRA-compliant data protection Mobile Productivity Work from anywhere, any device When Legacy Tools Hold You Back For years, Pesa SACCO operated on a legacy IMAP email system, which provided only the most basic form of communication. But as the organization grew, the limitations became unavoidable. Email Only, No True Collaboration IMAP offered email access but no shared calendars for scheduling, no contact syncing, no shared tasks, and no way for teams to collaborate in real time. Inefficient File Sharing and Document Management Without OneDrive or SharePoint, files were shared only through attachments, version control was difficult, and information was scattered across inboxes and devices. Poor Integration PesaSacco struggled with mobile synchronization, secure access across devices and centralized IT management. This made it difficult for staff to stay productive on the go, a critical need in today’s operations. “With communication siloed and systems disconnected, Pesa SACCO needed a modern, secure, and scalable solution.” A Strategic Alliance with Reliance Infosystems Recognizing that their outdated tools were limiting efficiency and growth, Pesa SACCO turned to Reliance Infosystems, a trusted Microsoft partner with deep expertise in guiding financial institutions through digital transformation. Reliance Infosystems worked closely with the SACCO team to understand their daily communication patterns, gaps in collaboration, security and compliance needs under SASRA, growth plans and technology expectations and IT management challenges across departments. The goal was not just email modernization, but a full shift to a connected, secure, cloud‑based productivity environment. In collaboration with Pesa SACCO leadership, the teams agreed on a complete transition to Microsoft 365, unlocking a modern workspace powered by integrated apps and robust security. The Transformative Impact Once Microsoft 365 went live, Pesa SACCO immediately felt the shift in how they communicated, collaborated, and served members. Integrated Email, Calendars, and Collaboration Teams could finally schedule meetings, share contacts, co-manage tasks and communicate in real time, all from a unified platform. Secure Cloud File Sharing and Acces With OneDrive and SharePoint, files could be shared securely, documents could be co-authored, version control became effortless and mobile access improved dramatically. This eliminated reliance on email attachments and third-party tools. More Productive, Connected Employees With modern apps and cloud access, staff could work from any device and any location with consistent performance. The entire SACCO gained operational flexibility. Centralized IT Management and Stronger Security Microsoft 365 equipped Pesa’s IT team with centralized control, better device and user management, built in compliance capabilities, multi-layer security protections This reduced IT overhead and enhanced data protection, critical in a regulated financial environment. A Future of Secure, Connected, and Scalable Operations With Microsoft 365 in place, Pesa SACCO is now positioned for smarter communication across departments, secure, compliant operations aligned with SASRA regulations, faster member service delivery, growth supported by modern, scalable tools, adoption of AI-powered productivity tools like Copilot and better governance and smoother workflows. Pesa SACCO is now equipped to support its expanding membership with confidence and efficiency. SASRA-compliant operations Scalable infrastructure AI-powered productivity Enhanced governance 200+ Members Empowered “Pesa SACCO is now equipped to support its expanding membership with confidence and efficiency.” Empower your organization with modern, secure, and connected productivity tools Ready to transform your operations like Pesa SACCO? Let our experts guide your digital transformation journey. Connect with our experts Similar Stories View all Daystar Case Study Daystar Power Streamlines Sales and Service Operations with AI-Driven CRM Business Problem Manual and… Read More Justrite Justrite Payroll Transformation Business Problem Justrite Limited ran key operations on legacy on-premise… Read More OVH Energy At the forefront of West Africa’s energy sector, OVH Energy takes pride in its role as a provider of… Read More No posts found

Coronation Capital Enhances Security and Compliance with Microsoft Intune. Customer Coronation Capital Industry Financial Industry Solution Microsoft Intune Region Lagos, Nigeria Coronation Capital is a leading investment management and financial services firm based in Lagos, Nigeria. As a key player in Africa’s evolving financial landscape, the company provides innovative investment solutions, strategic advisory, and capital-raising services to institutional and high-net-worth clients across diverse sectors. With a focus on integrity, performance, and long-term value creation, Coronation Capital is committed to driving economic growth through well-governed, future-forward financial strategies. Tackling Application and Device Management Challenges Coronation Capital was facing significant challenges in managing and securing a diverse array of employee devices and applications that accessed sensitive company data. With a combination of corporate-owned and personal devices used across the organization, as well as a variety of applications critical to daily operations, enforcing consistent security policies and ensuring data integrity became a complex and pressing issue. These challenges led to: Inconsistent Security Policies The lack of standardized management across both devices and applications created gaps in enforcing security protocols, leaving the company vulnerable to data breaches and cyber threats. Exposure to Data Breaches The inconsistent management of devices and applications meant that employees could access sensitive information from less secure environments, increasing the risk of accidental or intentional data exposure. Compliance Risks With various devices, applications, and inconsistent security practices, Coronation Capital struggled to ensure compliance with local and international data protection regulations, such as GDPR and Nigeria’s Data Protection Regulations, jeopardizing both legal compliance and reputation. Operational Inefficiencies Managing a diverse mix of devices and applications without a unified security framework created operational inefficiencies, as IT teams were forced to apply ad-hoc solutions that lacked scale and consistency. To address these concerns, Coronation Capital sought a comprehensive solution that would provide both device and application management, enforce security policies, and safeguard sensitive data from unauthorized access across the organization’s entire digital landscape. A Strategic Partnership for Next Level Cyber Defense Recognizing the urgency of addressing their device and application management and security challenges, Coronation Capital partnered with Reliance Infosystems to embark on a transformative journey. Leveraging Microsoft Intune, we implemented a comprehensive security and management strategy that ensured seamless integration, enhanced security protocols, and consistent compliance across all employee devices and applications, empowering Coronation Capital to mitigate risks and protect sensitive company data. The Transformative Impact Through the implementation of Microsoft Intune and a strategic partnership with Reliance Infosystems, Coronation Capital realized several key benefits: 01 Enhanced Device and Application Security Through the implementation of Microsoft Intune and a strategic partnership with Reliance Infosystems, Coronation Capital realized several key benefits: 02 Streamlined Device and Application Management The ability to remotely configure, monitor, and manage both corporate-owned and personal devices, as well as applications, improved operational efficiency and reduced IT overhead. 03 Improved Compliance Microsoft Intune enabled better compliance with industry regulations, providing the necessary tools to ensure that security and privacy standards were consistently met across both devices and applications. 04 Seamless User Experience Employees experienced a smooth and secure environment for using both devices and applications, with minimal disruption to their daily workflows while maintaining compliance. 05 Reduced Risk of Data Loss With secure data access controls and the ability to remotely wipe devices and applications, Coronation Capital significantly reduced the potential for data loss or theft. These benefits positioned Coronation Capital to operate more securely and efficiently, enhancing their overall productivity and mitigating potential risks. Looking Ahead: A Future of Secure and Efficient Growth The partnership between Coronation Capital and Reliance Infosystems, powered by Microsoft Intune, marked a pivotal step in the firm’s commitment to innovation, security, and operational excellence. By integrating both device and application management, Coronation Capital has established a secure, unified platform that enhances employee productivity while safeguarding sensitive data. With a streamlined approach to both device and application management, Coronation Capital is now equipped to support a mobile and agile workforce, ensuring security and compliance across the entire technology ecosystem. Take the first step toward securing your organization’s digital future. Partner with Reliance Infosystems to implement comprehensive cybersecurity solutions that safeguard your business from evolving threats. Contact us today to begin your journey toward stronger, smarter protection. Book a Session Similar Stories view all Stanbic Bank Ghana Stanbic Bank Ghana proudly stands as a key constituent of… Read More NNFEMS NNFEMs Group is a prominent Nigerian company dedicated to serving… Read More CAP PLC Copilot CAP PLC Streamlines Finance Operations with Copilot for Microsoft 365… Read More Load More

Victoria Commercial Bank

Enhancing Data-Driven Decision Making with Microsoft Fabric for Victoria Commercial Bank Customer Stories Customer Name: Victoria Commercial Bank Industry: Finance Solution: Microsoft Fabric Location/Country: Nairobi, Kenya. Partner: Reliance Infosystems Overview Victoria Commercial Bank (VCB) is a private bank established initially as Victoria Finance Company, a non-bank financial institution (NBFI). In 1996, following the issuance of a banking license by the Central Bank of Kenya, the company rebranded to Victoria Commercial Bank. VCB focuses on serving large corporations and high-net-worth clients and offers personal banking services to the employees of its corporate clients. Victoria Commercial Bank (VCB) sits on the throne of corporate governance in Kenya. Its position in private banking sets the pace for other banks to redefine their banking processes through digital technology. The bank is bound by its resolute dedication to delivering exceptional service and building lasting relationships and is also driven by its vision to establish new benchmarks in the financial industry, consistently elevating the value they provide to their clients and the communities served. Despite well-thought-out plans and execution, VCB experienced challenges in managing banking processes efficiently and they required the professional guidance of digital transformation experts. Where it Hurt Data is the oil which turns the wheels of banking. As the bank grew and took on more users, VCB began to struggle with data ingestion and management. There were challenges with streamlining data ingestion from various sources and this impacted the data quality and consistency. The existing data infrastructure was unable to support the growing data volumes. The inadequate scalability affected optimal performance of daily activities. In addition to these shortcomings, VCB struggled with inefficient data analysis processes that hindered the ability to generate timely and actionable insights, affecting their data analysis and reporting. A final obstacle was the lack of visibility into customer behaviour. The team was unable to secure customer retention as the lack of insight into churn patterns hindered proactive measures for customer loyalty. The Paradigm Shift Victoria Commercial Bank knew these challenges had to be mitigated and they entrusted their digital transformation journey to Reliance Infosystems. Our team of experienced hands, versatile portfolio, international recognition and presence were more than sufficient to convince the financial giant that their digital future was assured with Reliance Infosystems as their trusted partner. This turned out to be a great decision as their processes were optimized to easily scale in today’s business landscape. Embracing Transformation The Reliance team took VCB on a seamless digital transformation journey to resolve their disparate data sources, inefficient data management and limited capabilities for advanced data analytics. We deployed and implemented Microsoft Fabric, a robust data warehousing solution, to provide scalability thus improving the overall performance and granting limitless insight into customer behaviour. Microsoft Fabric, which is a comprehensive cloud-based data platform, helped to simplify the bank’s data management and analytics. It supported every stage of the company’s data lifecycle, reduced data complexities, and was useful across multiple departments. Fabric makes it easy to facilitate decision-making decisions through the power of advanced analytics and machine learning. All these are further achieved through the seamless collaboration it offers the relevant team, integrating with Power BI, end-to-end services, and the support for open data formats. The successful deployment of Microsoft Fabric ushered in a unified data platform. VCB was able to streamline data ingestion, ensure scalability and enhance data quality. This enabled data scientists to access and analyze customer data efficiently, identify churn patterns, and develop predictive models. The integration with Power BI facilitated real-time insights, improving decision-making and customer retention strategies. The Sunrise Victoria Commercial Bank, through Microsoft Fabric, now experience improved daily activities all around. From improved data quality to higher data accuracy and consistency, deeper visibility into customer behaviour and churn patterns to implement proactive measures to retain customers, interactive reporting and analytics, and more, the bank can better satisfy customers, supporting its goal to deliver exceptional service and build lasting relationships while championing the path to digital banking. Key Metrics 35% increase in data processing time 42% enhanced data analysis capability 65% improved productivity 40% increased scalability 45% strengthened security and compliance The Sunrise “We are writing to express our gratitude and appreciation for your excellent work in conducting the Microsoft Fabric proof of concept (POC) for our organization. We were impressed by your professionalism, expertise, and responsiveness throughout the POC period. You demonstrated the capabilities and benefits of Microsoft Fabric in various scenarios and use cases and answered all our questions and concerns with clarity and confidence. Thank you for the valuable feedback and suggestions on how to optimize our IT infrastructure and operations with Microsoft Fabric. As a result of the successful POC, we are now convinced that Microsoft Fabric is the right solution for our organization. We are looking forward to moving to the next phase of the project, which is the implementation and deployment of Microsoft Fabric across our enterprise. We look forward to other alignment sessions so we can continue our fruitful collaboration with you and your team in this endeavor. Thank you once again for your outstanding service and support and we will get back our team availability for the next sessions”. – Mukunda Patel CISO – Upper Hill branch – VCB Unlock the Power of Tailored Innovation Interested in getting ahead of the competition with advanced technologies? Book a free session with our specialists. Similar Stories view all Ventrae Ventrae Integrated Service Limited, a renowned financial institution that provides… Read More Bureau of Public Entreprises Customer Stories Empowering Bureau of Public Enterprises with Superior Security… Read More Daystar Daystar Energy Optimises Employee Performance and Supply Chain Management Industry… Read More Load More

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